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Windows 7: Cannot receive any Window Updates

16 Apr 2011   #31
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Quote:
Jacee, who you writing to, or want a log from?
My post above for the two DDS logs is to you, zarnic


My System SpecsSystem Spec
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16 Apr 2011   #32
zarnic

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Jacee View Post
My post above for the two DDS logs is to you, zarnic
OH! Okay, will get right on it.
My System SpecsSystem Spec
16 Apr 2011   #33
zarnic

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Jacee View Post
This IP --> 93.188.166.105 is from Ukraine Promnet Ltd
Not a WA IP#

Download DDS from one of these links:

Mirror 1 Mirror 2 Mirror 3
  • Disable any script blocking protection
  • Double click the dds icon to run the tool.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt <--- will be minimized in the task tray
  • Save both reports to your desktop.
Include the contents of both logs in your next post.
Done
Here is DDS.txt :


Attached Files
File Type: txt DDS.txt (15.3 KB, 15 views)
My System SpecsSystem Spec
.

16 Apr 2011   #34
zarnic

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by zarnic View Post
Quote   Quote: Originally Posted by Jacee View Post
This IP --> 93.188.166.105 is from Ukraine Promnet Ltd
Not a WA IP#

Download DDS from one of these links:


Mirror 1 Mirror 2 Mirror 3
  • Disable any script blocking protection
  • Double click the dds icon to run the tool.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt <--- will be minimized in the task tray
  • Save both reports to your desktop.
Include the contents of both logs in your next post.
Done
Here is DDS.txt :
Opps, forgot one
Here is Attach.txt:


Attached Files
File Type: txt Attach.txt (5.9 KB, 9 views)
My System SpecsSystem Spec
16 Apr 2011   #35
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

You have a few problems! Is Win7 an upgrade from Vista? Did you do a "Clean install"?

Roxio could be causing problems ... (not unheard of )
Take a look at the Attach.txt. Scroll to the ==== Event Viewer Messages From Past Week ========
And see the errors.

I think if this was my computer, I'd do a clean install and not fight the same problems over and over again.
My System SpecsSystem Spec
16 Apr 2011   #36
zarnic

Windows 7 Home Premium 64bit
 
 

Thanks... Hummm, here are asnswers in the order you asked.
1. My Win 7 is not an upgrade but came with the machine. I recently did a 'Recovery' using the Dell OS disk sent to me for that purpose.
2. Doubt that Roxio is the culpert in that the program was purchased long after. Roxio is for burning CDs and DVDs.

I'll review the Attach.txt as you suggested now you go enjoy your weekend, I will too. It's too sunny to be at this machine. Ciao
My System SpecsSystem Spec
16 Apr 2011   #37
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Well, it's still early here and my Husband is going to make dinner (read: fast food) tonight, so please do this...

Download Combofix from any of the links below, and save it to your desktop.<--Important
Link 1
Link 2
Link 3

Click on this link Here to see a list of programs that should be disabled.
The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
If your anti-virus or firewall complains, please allow this script to run as it is not malicious.
Next: Disconnect from the internet. If you are on Cable or DSL, unplug your computer from the modem.
Next: Please disable all onboard security programs (all running with back ground protection) as it may hinder the scanner from working.
This includes Antivirus, Firewall, and any Spyware scanners that run in the background.
  • Double click combofix.exe and follow the prompts.
  • When finished, it will produce a log for you. Post that log and a HiJackthis log in your next reply
Note: Do not mouseclick combofix's window while its running. That may cause it to stall
Please be patient while the scan runs, at times it may appear to stall.
When finished and after reboot (in case it asks to reboot), it should open a log, combofix.txt.
Post this log in your next reply together with a new hijackthislog.
After rebooting ensure your Security applications have been re-enabled.

In your next reply post:
ComboFix.txt
New HJT log taken after the above scan has run

***A guide and tutorial on "How to use Combofix" can be found here:
A guide and tutorial on using ComboFix
My System SpecsSystem Spec
17 Apr 2011   #38
zarnic

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Jacee View Post
Post this log in your next reply together with a new hijackthislog.


In your next reply post:
ComboFix.txt
New HJT log taken after the above scan has run
Ran ComboFix and here is its' log:
(what is HiJackThis no log was created)


Attached Files
File Type: txt ComboFix.txt (15.9 KB, 9 views)
My System SpecsSystem Spec
17 Apr 2011   #39
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Navigate to c:\windows\msdownld.tmp <-- and delete this file

Next, from the control panel, click on Action Center. Set Windows to notify you before downloading and installing updates.

If UAC is turned off, turn it back on and set it to medium. Give the computer a day or two to see if you are offered updates, then let me know.
My System SpecsSystem Spec
17 Apr 2011   #40
zarnic

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Jacee View Post
Navigate to c:\windows\msdownld.tmp <-- and delete this file

Next, from the control panel, click on Action Center. Set Windows to notify you before downloading and installing updates.

If UAC is turned off, turn it back on and set it to medium. Give the computer a day or two to see if you are offered updates, then let me know.
Sorry for the delay, was working outside.

Looked for msdownld.tmp but never found it. Did make that change in the Action Center and had the UAC on and as specified. See ya in a couple days. Enjoy yours, and thanks.
My System SpecsSystem Spec
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 Cannot receive any Window Updates




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