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Windows 7: Windows cannot update or access update.microsoft.com

28 Apr 2011   #1
thomaswp

Windows 7 Professional 32 Bit
 
 
Windows cannot update or access update.microsoft.com

I was infected with a virus yesterday and while I think I've gotten rid of it (for the most part), one lingering side-effect (whether purposeful or not) is that I can't update my computer. When I try to use Windows Updates I get error 80072efe, which says the connection was interrupted. What's interested is that if I try to go to update.microsoft.com (how you'd update before Vista), I get a "connection was reset" error (with Firefox - different errors with other browsers). So something is preventing me from accessing the update server at all. Any suggestions?

Edit: Also of interest - while all browsers seem to be working fine, when I tried pinging google "ping google.com" from the command line, I got a timeout. When I tried to be more explicit "ping http://www.google.com" it told me it could not find the host at google.com.


My System SpecsSystem Spec
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28 Apr 2011   #2
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

PLease see my post
https://www.sevenforums.com/crashes-d...ml#post1372591

you have a rootkit infection that needs to be addressed
My System SpecsSystem Spec
Reply

 Windows cannot update or access update.microsoft.com




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