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Windows 7: SP1 Download Fails

18 May 2011   #1
ConMac

Windows 7 64-bit and Windows XP SP3
 
 
SP1 Download Fails

When I try to install SP1 for my Win7 64-bit system, I get the following message. I downloaded the System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2011], but that didn't help. I went to the MS link in the message; but is there a fix that does not involve reinstalling Win7?

I also can't install the two Security Updates that are listed above SP1 under important updates: KB2506212 and KB2506223. Thanks for any help.




Attached Images
SP1 Download Fails-sp1.png 
My System SpecsSystem Spec
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19 May 2011   #2
JOHN47

win7 home premium-64bit-SP1-IE9RTM
 
 

Hello conMac
When IE9 was released I have faced the same problem. Why? I don’t know.
Have you tried to download and install the standalone IE9?
Please read before you execute from the following site.
http://techdows.com/2011/03/download-ie9-final-offlinestandalone-installer.html
Good luck.

Remember to make a restore point before you proceed.
My System SpecsSystem Spec
22 May 2011   #3
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by ConMac View Post
When I try to install SP1 for my Win7 64-bit system, I get the following message. I downloaded the System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2011], but that didn't help. I went to the MS link in the message; but is there a fix that does not involve reinstalling Win7?

I also can't install the two Security Updates that are listed above SP1 under important updates: KB2506212 and KB2506223. Thanks for any help.
ConMac welcome to our Forum,

* I believe you forgot to include the message you received.

* Did you read through this link before attempting to install SP1?


Steps to follow before you install Windows 7 Service Pack 1 from the Microsoft Download Center

*Have you checked in Event Viewer ?
Event Viewer - Windows Logs - System & Application.
Check for any red error messages to do with this problem.


* For trouble shooting -
I suggest you try to install one IMPORTANT update at a time.
See how that goes. If successful continue, one at a time.

* For SP1 KB 976932 use the link below -

Download details: Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932)

* FYI -
Windows Update errors – A troubleshooting guide - 4sysops
------------------
My System SpecsSystem Spec
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22 May 2011   #4
niemiro

Vista Home Premium x86 SP2
 
 

Quote   Quote: Originally Posted by ConMac View Post
When I try to install SP1 for my Win7 64-bit system, I get the following message. I downloaded the System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2011], but that didn't help. I went to the MS link in the message; but is there a fix that does not involve reinstalling Win7?

I also can't install the two Security Updates that are listed above SP1 under important updates: KB2506212 and KB2506223. Thanks for any help.
Hello!

Can you also please upload C:\Windows\Logs\CBS\CheckSUR.log?

Thanks a lot!

Richard
My System SpecsSystem Spec
24 May 2011   #5
ConMac

Windows 7 64-bit and Windows XP SP3
 
 

Thank you all for your input. I will try your suggestions and get back to you; when time permits.
My System SpecsSystem Spec
24 May 2011   #6
niemiro

Vista Home Premium x86 SP2
 
 

No problem! Take your time, and good luck!
My System SpecsSystem Spec
25 May 2011   #7
ConMac

Windows 7 64-bit and Windows XP SP3
 
 
CheckSUR Log As Requested

I had to make two captures of this log because it's so big. Does it indicate why I can't install SP1?
I tried downloading IE9 and MS Mr. Fix It, but I can't still install SP1 and those two other updates. I have checked for malware using Norton Internet Security 2011, and there are none. Installing the updates one at a time doesn't work either.

Under Step 3 of what to do before installing SP1. I checked for these installed updates: KB2454826, KB2534366, and KB2533552. And I have them installed.

What am I missing? Should I try to download SP1 from MS directly?


Attached Thumbnails
SP1 Download Fails-log.png   SP1 Download Fails-log2.png  
My System SpecsSystem Spec
26 May 2011   #8
niemiro

Vista Home Premium x86 SP2
 
 

Hello again!

Well, the System Update Readiness Tool did a lot of good. Can you please run it one more time: Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

And then open the log file again (C:\Windows\Logs\CBS\CheckSUR.log) but this time can you please just copy and paste the entire thing into a new reply.

Thanks a lot!

Richard
My System SpecsSystem Spec
26 May 2011   #9
ConMac

Windows 7 64-bit and Windows XP SP3
 
 

[QUOTE=niemiro;1415492]Hello again!

And then open the log file again (C:\Windows\Logs\CBS\CheckSUR.log) but this time can you please just copy and paste the entire thing into a new reply.

I'll run the System Readiness Update Readiness Tool again. Regarding the screen capture of the log: didn't I paste the entire thing into my last reply?
My System SpecsSystem Spec
26 May 2011   #10
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Norton is preventing the installation. Windows Firewall needs to be turned on in order to install SP1... Norton disables it!
My System SpecsSystem Spec
Reply

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