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Windows 7: Unable to download Windows 7 SP1 (KB976932)

21 May 2011   #1

Windows 7 Starter 32 bit
Unable to download Windows 7 SP1 (KB976932)


I bought a netbook last week, and have been able to install all updates except SP1. (Windows Starter, 32 bit)

I have tried this a number of times from Windows Updates, from the Microsoft website and also the file loaded from the Microsoft website onto a pen drive and run from there. all without success.

I got an error message saying -Windows Update encountered an unknown error - Code 0x80004005. I then found the following Microosft page with troubleshooting information:

Troubleshoot problems installing a service pack for Windows 7 and Windows Server 2008 R2

I downloaded the System Update Readiness Tool, ran the SP1 update, got the same error message as above.

I ran the Windows Update troubleshooter, which said it did fix some problems for Windows Update Components.
I ran the update again, and yet again got the same error message above.

I then turned off my anti-spyware program, ran SP1, same error message.

I'm struggling to understand what the problem is and what else can be done to resolve this.

Any help much appreciated.



My System SpecsSystem Spec
21 May 2011   #2

Windows 7 Ultimate x64

You might want to try the 2nd option (method 2) in this Microsoft thread: windows-7-service-pack1-update-error-code.
My System SpecsSystem Spec
21 May 2011   #3

Windows 7 Starter 32 bit


Thanks for the reply. I followed the details of Method 2 but still get the previous error message after the SP1 has attempted installation.

I am surprised that this has happened given I have had the netbook 1 week and barely used this.

Could it have been a problem with the netbook prior to me receiving this that is causing the problem?

Any help to resolve this annoying problem would be greatly appreciated.

My System SpecsSystem Spec


 Unable to download Windows 7 SP1 (KB976932)

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