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Windows 7: Fix Windows Update, corrupt file in C:\Windows\Installer

28 May 2011   #11
MowGreen

Windows 7 Ultimate x86; Windows XP Pro SP3 x86; Windows Vista Ultimate x86
 
 

You are right, try a Repair of MS Office 2007 Primary Interop Assemblies if you can find the disk.
Otherwise, if you only need to view PowerPoint files, you can uninstall all of the MS Office "stuff" ( I'd call it something else but might get in trouble ) and install a free PowerPoint viewer from MS.

At this stage of the game I recommend that you give the Fixits a shot in the order they are posted.
What do you have to lose ?

As to the other updates ... Service Pack 1 and Internet Explorer 9 need to be installed by themselves. There are prerequisite updates that must be installed prior to installing SP1 from Windows Update.
From - You do not have the option of downloading Windows 7 SP1 when you use Windows Update to check for updates

If you are going to install SP1 via Windows Update, suggest you download and save the above anyway. Install them in the order they are listed, one at a time, restarting the system in between the installation of each of the updates.

After SP1 has been applied, if you want it, download, save, and then run the full, standalone installer for IE9 x64 for Win 7 - Windows Internet Explorer 9 for Windows 7 64-bit Edition and Windows Server 2008 R2 64-bit Edition


My System SpecsSystem Spec
.
28 May 2011   #12
StupidUser

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by MowGreen View Post
You are right, try a Repair of MS Office 2007 Primary Interop Assemblies if you can find the disk.
Otherwise, if you only need to view PowerPoint files, you can uninstall all of the MS Office "stuff" ( I'd call it something else but might get in trouble ) and install a free PowerPoint viewer from MS.

At this stage of the game I recommend that you give the Fixits a shot in the order they are posted.
What do you have to lose ?

As to the other updates ... Service Pack 1 and Internet Explorer 9 need to be installed by themselves. There are prerequisite updates that must be installed prior to installing SP1 from Windows Update.
From - You do not have the option of downloading Windows 7 SP1 when you use Windows Update to check for updates

If you are going to install SP1 via Windows Update, suggest you download and save the above anyway. Install them in the order they are listed, one at a time, restarting the system in between the installation of each of the updates.

After SP1 has been applied, if you want it, download, save, and then run the full, standalone installer for IE9 x64 for Win 7 - Windows Internet Explorer 9 for Windows 7 64-bit Edition and Windows Server 2008 R2 64-bit Edition
I only view Powerpoint, but I do use Word and Excel occasionally. So I cannot uninstall all of Office. I still have not found my disks. I have to call Lenovo (where I bought this from), which has to wait until Monday (or probably Tuesday).

I didn't completely understand all of your last post, but I think my next step (while waiting to get my MS Office disks) is to do the Fixits in this post.
My System SpecsSystem Spec
31 May 2011   #13
MowGreen

Windows 7 Ultimate x86; Windows XP Pro SP3 x86; Windows Vista Ultimate x86
 
 

I highly recommend giving the Fixits a shot. And, please keep us posted as to your communications with Lenovo.
My System SpecsSystem Spec
.

31 May 2011   #14
marsmimar

Microsoft Community Contributor Award Recipient

 
 

@Mow-

If some (all?) of the issues are related to MS Office components, would OP be better off uninstalling completely and switching to either OpenOffice or LibreOffice? Word and Excel should still be compatible. Sorry for jumping in on this. My curiosity got the better of me.
My System SpecsSystem Spec
31 May 2011   #15
MowGreen

Windows 7 Ultimate x86; Windows XP Pro SP3 x86; Windows Vista Ultimate x86
 
 

Thanks for the suggestion. Thoughts on situations such as this are always welcome.
I'm hoping that at the least, we can extract a copy of the missing .dll from the latest PowerPoint update and get it registered.

The decision to replace Office is up to "StupidUser". Sorry, I don't know the posters real name as stupid is the title that should be given to the dunderheads who decided not to include the Office installation files so that situations such as these could be easily resolved. Apparently, Microsoft does not understand what a User Friendly environment is.
My System SpecsSystem Spec
31 May 2011   #16
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Thank you for that feedback, Mow. Richard (niemiro) has been tutoring me behind the scenes. I now find myself strangely drawn to these quirky problems.
My System SpecsSystem Spec
26 Jun 2011   #17
StupidUser

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi everyone who was helping me (and following). I am returning to this thread. I was diverted by other priorities. Sorry to keep you all in suspense.

I have not made any progress on this issue.

Lenovo said I can use the Product Recovery disks I made when I first setup this PC for the MS Office install disks. They were rather unknowledgeable (and uncooperative) about it, and also wrong.

I have tried all the fixits, and the new Update Fixit, as well, with no luck.

Is my next step to try a Repair Install (which I would like to avoid)? If I do a Repair Install, do I have to reinstall programs and software?

Quote   Quote: Originally Posted by MowGreen View Post
80070663 ERROR_PATCH_PACKAGE_OPEN_FAILED

Is PowerPoint 2007 installed as a part of Office 2007 or by itself ?

Depending upon how it was installed, you could try running a Repair of PP2007 by opening PowerPoint, click Help, and choose the Repair option, if it's available.
If not, then open Control Panel > Programs and Features.

Locate either Office 2007 or PowerPoint 2007, click once on it to highlight it, click the Repair link on the Menu bar.
If there is no Repair link and it's showing Uninstall/Change on the Menu bar, click on Change, wait until the window loads and then choose the Repair option.

The 80070663 exit code may be resolved by running the Fixit found here - You receive an error message when you install an Office program or open an Office program or document

If no joy, try this Fixit. Ignore the System tip as it does apply to Windows 7 - How to fix MSI software update registration corruption issues

As to the rest of your post, despite the fact that Windows is running in normal mode when you attempt to update, the update servers were detecting that it was running in Safe Mode. Either there was a detection issue with the update servers or, more likely, the Windows Installer issue was being misinterpreted by the update servers, thus, the system appeared to be running in Safe Mode.
The last entry showing that condition was on

2011-05-25 18:34:15:155 1420 6d0 COMAPI - WARNING: Exit code = 0x8007043C

It's no longer appearing in the WindowsUpdate.log

The older release of the Windows Update Agent is not that serious and is not what is causing the PowerPoint update to fail to install. We'll address that later.

There is either an incorrect registry setting or a corrupted file ( which may or may not be 890b53b.msp ) that is causing the update's installation issue.
I cannot repair Powerpoint since I don't have the proper disks. Lenovo either cannot, or will not, send them to me. In the past, I remember MS always giving out hologram disks, even with pre-installed versions of Office. But I can't find them; I may have lost them.

The two fixits in this post did not work. But I did notice that somewhere it says the CBS Manifest is corrupt. I don't know how relevant that is.

Quote   Quote: Originally Posted by MowGreen View Post
You are right, try a Repair of MS Office 2007 Primary Interop Assemblies if you can find the disk.
Otherwise, if you only need to view PowerPoint files, you can uninstall all of the MS Office "stuff" ( I'd call it something else but might get in trouble ) and install a free PowerPoint viewer from MS.

At this stage of the game I recommend that you give the Fixits a shot in the order they are posted.
What do you have to lose ?

As to the other updates ... Service Pack 1 and Internet Explorer 9 need to be installed by themselves. There are prerequisite updates that must be installed prior to installing SP1 from Windows Update.
From - You do not have the option of downloading Windows 7 SP1 when you use Windows Update to check for updates

If you are going to install SP1 via Windows Update, suggest you download and save the above anyway. Install them in the order they are listed, one at a time, restarting the system in between the installation of each of the updates.

After SP1 has been applied, if you want it, download, save, and then run the full, standalone installer for IE9 x64 for Win 7 - Windows Internet Explorer 9 for Windows 7 64-bit Edition and Windows Server 2008 R2 64-bit Edition
I am not going to do the SP1 and IE9 updates yet. I would like to fix Update first. Also, it occurs to me that this problem first occurred around the time SP1 came out.

Quote   Quote: Originally Posted by MowGreen View Post
I highly recommend giving the Fixits a shot. And, please keep us posted as to your communications with Lenovo.
Done. See above please. They were no help.

Quote   Quote: Originally Posted by marsmimar View Post
@Mow-

If some (all?) of the issues are related to MS Office components, would OP be better off uninstalling completely and switching to either OpenOffice or LibreOffice? Word and Excel should still be compatible. Sorry for jumping in on this. My curiosity got the better of me.
Well, I'm certainly not going to pay for an upgrade for MS Office. I have never heard of LibreOffice. Good tip. Excel is the only good Office tool, and it is also a necessary one. I do have need for the other tools now and then, but I would still consider uninstalling them.

Thanks, folks.
Jeff
My System SpecsSystem Spec
26 Jun 2011   #18
StupidUser

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by MowGreen View Post
...
The decision to replace Office is up to "StupidUser". Sorry, I don't know the posters real name
OMG, I am so offended!

So, if you're curious, I used to work a help desk. We were always frustrated by how stupid our users could be. We even had a category for certain type of issues: PEBKAC.

I'm not really creative at picking out online usernames for myself. When I started posting to boards like this for help, I realized I'd become one of those users. And know you know the rest of the story.

Quote   Quote: Originally Posted by MowGreen View Post
... stupid is the title that should be given to the dunderheads who decided not to include the Office installation files
That's a good point, too.

Quote   Quote: Originally Posted by MowGreen View Post
Apparently, Microsoft does not understand what a User Friendly environment is.
But this is old news.

Quote   Quote: Originally Posted by StupidUser View Post
...

Is my next step to try a Repair Install (which I would like to avoid)? If I do a Repair Install, do I have to reinstall programs and software?
Also, if the answer is 'yes', please point me to one of those tutorials which tells me how to do a Repair Install. You should point me to the one for stupid users.
My System SpecsSystem Spec
26 Jun 2011   #19
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Here's a pretty good guide for Repair Installs. It would hurt to give it a go as user settings, personal files, etc won't be touched.

Repair Install
My System SpecsSystem Spec
27 Jun 2011   #20
StupidUser

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by marsmimar View Post
Here's a pretty good guide for Repair Installs. It would hurt to give it a go as user settings, personal files, etc won't be touched.

Repair Install
The warning on that thread says that I cannot do a repair install using an OEM created Win7 disk. Does this mean I'm SOL?
My System SpecsSystem Spec
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 Fix Windows Update, corrupt file in C:\Windows\Installer




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