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Windows 7: Windows Not Updating Correctly

27 Jun 2011   #11
MowGreen

Windows 7 Ultimate x86; Windows XP Pro SP3 x86; Windows Vista Ultimate x86
 
 

Good. After going over the WindowsUpdate.log I can confirm that some troublesome updates are causing this issue as they need to be installed by themselves, not in one massive round of updating that appears to be taking a week to install.

So, suggest you download the Fixit from this KB article and save it - How do I reset Windows Update components

When the download completes close all open programs and web browsers.
Now run MicrosoftFixit50202.msi with the system connected to the internet and choose it's Aggressive mode.
When the Fixit has finished running restart the system.

That will remove an accumulation of "stuff", reinstall the Windows Update Agent, clear the BITS que, and then it will reset the Security Descriptors of Windows Update and BITS.
Using the Aggressive mode also will delete the update history that is shown when one clicks the View update history link in Windows Update.
However, the updates will still be listed in Installed Updates as they are not removed.

Suggest you do open Windows Update when the system has restarted, click the Change settings link in the left frame, then click the drop down window under Important updates.
Set Windows Update to " Download updates but let me choose whether to install them " . Click the OK button and agree to the UAC prompt.
The updates that were not installed will be downloaded again for installation.

When the Windows Update icon appears in the Notification Area, install the .NET Framework updates by themselves along with no other updates.

Do the same for updates offered for Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package, Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package, or Microsoft Visual C++ 2010 Redistributable Package.

If the Cumulative Security Update for Internet Explorer has not installed as yet, install that by itself, too.
It usually takes longer than installing them all at once, but we've already seen what happens when they all install in one massive updating session.


My System SpecsSystem Spec
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28 Jun 2011   #12
Kbalanis

Windows 7 Professional 64-bit
 
 

Well I attempted to run the Fix and I got a message halfway through stating that I don't have sufficient privileges, here it is.


Attached Images
Windows Not Updating Correctly-image1.jpg 
My System SpecsSystem Spec
28 Jun 2011   #13
MowGreen

Windows 7 Ultimate x86; Windows XP Pro SP3 x86; Windows Vista Ultimate x86
 
 

To be perfectly frank here, this is the first time that a User has reported back to me that the Fixit will not run due to insufficient privileges. That immediately raises my suspicions.

When you started to run the Fixit was there a UAC prompt ?
Is the User Account you're running the Fixit from an Administrator or is it a Standard User ?

Please run the McAfee Removal Tool so we can be as certain as possible that some remnants of McAfee are not still present. At the present moment I can't seem to access McAfee.com. Please download the tool from the Author's site link on Majorgeeks after first reading how it should be used - McAfee Consumer Product Removal Tool 5.0.285.0
My System SpecsSystem Spec
.

28 Jun 2011   #14
Kbalanis

Windows 7 Professional 64-bit
 
 

Well the update issue has been fixed. The IT guy at my work checked on it, then figured out that it was a registry issue causing the updates not to go through. But there IS the issue of not being logged on as Administrator that's causing the problem with Fixit. My user account setting was set to Other: Debugging Users and not Admin. When he went to try to change the privileges back to Admin he got an error message denying it. So currently that's the problem. He's going to be checking in to it to find out how I can change it back to Admin, hopefully you have some good ideas on how to fix it as well.

EDIT: We were able to change my privileges back to Admin, I guess I had to get all the security updates for Windows installed first maybe? Anyway, that's back to normal and now I can update. So no more problems with that.

However there is still an issue with adding new users. The IT guy tried to add a new user in the User Accounts and he still keeps getting a "trust relationship" error message, so he can't do it. It's not a critical problem but it's something that is still happening.
My System SpecsSystem Spec
28 Jun 2011   #15
MowGreen

Windows 7 Ultimate x86; Windows XP Pro SP3 x86; Windows Vista Ultimate x86
 
 

Could you please find out specifically what the registry issue was that was preventing the system from updating ?
Is this a brand new system or a refurbished one ?
Was Windows 7 already installed or was the system upgraded to it ?

Installing Security updates has nothing to do with your User Account being changed from Admin to Other-Debugging Users.
Something sounds awfully suspicious here. He should be able to create new User Accounts as most day to day activities should be done from a Standard User Account, not a User Account that has Admin privileges. Using a Standard User account to surf the web drastically reduces the chances of a system being exploited - Report: 64% of all Microsoft vulnerabilities for 2009 mitigated by Least Privilege accounts


Does your IT guy have a Linux-based virus rescue disk that he can scan the system with so that the Hard Drive is not running ?
My System SpecsSystem Spec
28 Jun 2011   #16
Kbalanis

Windows 7 Professional 64-bit
 
 

He used CCleaner to fix the registry so I don't know if he's aware what registry issues were fixed but I can find out if he knows. It's a new system with Windows 7 already installed. I'll have to ask him if he's got a Linux-based virus rescue disk as well.

Other work stations in the office have their user accounts set up as administrators, it's just how it's set up here. If it's best that we aren't set up as administrators, maybe it's something that I need to notify him of so he can get that changed on all the other user accounts in the office.
My System SpecsSystem Spec
29 Jun 2011   #17
MowGreen

Windows 7 Ultimate x86; Windows XP Pro SP3 x86; Windows Vista Ultimate x86
 
 

I'm not familiar with how CCleaner logs changes made to the registry or if the backups are viewable. Perhaps you can ask the IT guy if it does log the changes ?

This YouTube video shows how to boot from the Win 7 installation DVD to reenable the Disabled Admin account ( the booting from the DVD takes place around the 3:30 minute mark )- http://www.youtube.com/v/iJo7__tp3rg&hl
Do you know if he used that tutorial or this MS KB article ? - How to use System Restore to log on to Windows 7 or Windows Vista when you lose access to an account

The question that still remains is, how did the Other-Debugging Users become Enabled and the Admin account become Disabled ?
Either it stems from a software installation (perhaps Visual Studio), or faulty hardware, or hidden malware.
My System SpecsSystem Spec
29 Jun 2011   #18
Kbalanis

Windows 7 Professional 64-bit
 
 

I'll check on the CCleaner log issue. As far as how he was able to enable the Admin account, he didn't use either of those. I was watching him the entire time. From what I could tell, after he ran CCleaner he was able to install the updates. Then he logged in our network under a separate Administrator account and changed my user account setting to Admin. and it worked fine. Right after I noticed my updates not installing, I did a full scan with MSE and I DID find a virus, some type of Java exploit. Not sure exactly what type it was though. So then MSE got rid of it.
My System SpecsSystem Spec
29 Jun 2011   #19
MowGreen

Windows 7 Ultimate x86; Windows XP Pro SP3 x86; Windows Vista Ultimate x86
 
 

MSE logs it's actions so please check it's History for the name of the malware by putting a mark next to All Detected Items. You should be able to see the specific name of the suspected malware.
My System SpecsSystem Spec
29 Jun 2011   #20
Kbalanis

Windows 7 Professional 64-bit
 
 

The virus was: Exploit:Java/CVE-2010-0840.DT
My System SpecsSystem Spec
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