New
#11
just in case
the error code and doesnt give me option to activate by phone
Theres your problem.
The installed key is the HP (hewlett packard) OEM SLP key for win7 home premium. This key will activate only in combination with a bios marker and an OEM certificate. Now, since you did a clean install, the OEM certificate is missing, so no activation.
You need to enter the COA key i.e. the STICKER key, that one will activate online or by phone activation.
im not sure i follow the product key i try to activate with is from the windows sticker on the bottom. I extracted it from the old operating system using a program so i could activate the new install with it because the sticker is very worn and a few digits were missing but it matches perfectly. Isn't that the key you are referring to?
The product key you extracted is different from the Sticker key. What you have right now is the standard SLP key that HP uses to activate win7 home premium on its computers, it needs a particular process (at the factory) to activate, this is something that all OEMs follow. This key works only in combo with certain elements that I mentioned earlier, it cannot be used to activate online or by phone.
The sticker key is unique to each computer, thats what you need. If you dont have it, order recovery disks from HP, those disks are preconfigured to activate with the SLP key.