IE11 update error 9C48 Win 7 Starter


  1. niav
    Posts : 5
    Windows 7 Starter 32-bit
       New #1

    IE11 update error 9C48 Win 7 Starter


    Hello, I have just reinstalled Windows 7 Starter on my Asus Netbook. I have spent yesterday installing updates and there is one update that is giving trouble.

    It is the update for IE11 for Win 7. It fails with the error code: 9C48

    The only third party programs I've installed is Chrome

    The CBS.zip file is over 9MB so the forum will not allow me to post it. The result from sfc /scannow was:

    Code:
    Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.
    I could upload the zip to dropbox or Google Drive if that would help. Thanks in advance.

    Edit: I've uploaded the CBS zip to google drive. Link here:

    https://drive.google.com/file/d/0B9b...it?usp=sharing
    Last edited by niav; 30 Jul 2014 at 16:26. Reason: Google drive link added
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  3. JDobbsy1987
    Posts : 2,177
    Windows 8.1 Pro x64
       New #2

    Hi and Welcome to Seven Forums,

    Take a look at this tread on the same issue - Windows Update Failure Error Code 9C48 Unable to Fix. - Microsoft Community

    Does this help?

    Regards,
    Jamie
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  4. niav
    Posts : 5
    Windows 7 Starter 32-bit
    Thread Starter
       New #3

    Hi Jamie, thanks for the reply. I have tried the method given as the answer in that thread. If I try to run the offline installer for IE11 it gives the message:

    Code:
    IE did not finish installing. Setup can't continue because a more recent version of IE is installed on your computer
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  6. JDobbsy1987
    Posts : 2,177
    Windows 8.1 Pro x64
       New #4

    Have you uninstalled Internet Explorer first?
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  7. niav
    Posts : 5
    Windows 7 Starter 32-bit
    Thread Starter
       New #5

    JDobbsy1987 said:
    Have you uninstalled Internet Explorer first?
    Pardon my ignorance but how do I uninstall Internet Explorer? It does not appear in the Programs and Features under Control Panel. There is also no entry for any IE version in the View Installed Updates under Programs and Features.
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  8. JDobbsy1987
    Posts : 2,177
    Windows 8.1 Pro x64
       New #6

    It's not an issue.
    While in Programs and Features click on View Installed Updates

    Attachment 327526

    Do a search for Internet Explorer and uninstall it from there.

    Attachment 327528

    Then re-install it using the offline installer and do windows updates again.

    Regards,
    Jamie
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  10. niav
    Posts : 5
    Windows 7 Starter 32-bit
    Thread Starter
       New #7

    That is what is strange. There is no entry for any version of Internet Explorer in View Installed Updates. It just says "No items match your search.".
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  11. JDobbsy1987
    Posts : 2,177
    Windows 8.1 Pro x64
       New #8

    Try Option Two from this guide - Internet Explorer 11 - Uninstall in Windows 7

    Regards,
    Jamie
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  12. niav
    Posts : 5
    Windows 7 Starter 32-bit
    Thread Starter
       New #9

    JDobbsy1987 said:
    Try Option Two from this guide - Internet Explorer 11 - Uninstall in Windows 7

    Regards,
    Jamie
    This seems to have worked Jamie. IE uninstalled and I then reinstalled it from an offline version. I went to Windows Update and the troublesome update was installed in a matter of seconds! Thanks very much for your help. It is much appreciated.
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  13. JDobbsy1987
    Posts : 2,177
    Windows 8.1 Pro x64
       New #10

    Glad to hear it's working.

    Your welcome.

    Regards,
    Jamie
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