All important updates fail!!

Here's the log file

JPetroSS said:

Here's the log file

Hello again!

Well done! But this is slightly strange! You appear to have a slightly corrupted logfile!

Code:

Summary:

Summary:
Seconds executed: 608
Seconds executed: 377
 Found 44 errors
 Found 45 errors
 Fixed 28 errors
 Fixed 11 errors
  CSI Manifest All Zeros Total count: 32
  CSI Manifest All Zeros Total count: 28
  Fixed: CSI Manifest All Zeros.  Total count: 24
  Fixed: CSI Manifest All Zeros.  Total count: 11
  CSI Repairing: CreateFile Failed Total count: 8
  CSI Repairing: CreateFile Failed Total count: 17
  CBS MUM Corrupt Total count: 4

Unavailable repair files:
  Fixed: CBS MUM Corrupt.  Total count: 4

  Fixed: CBS Paired File.  Total count: 4

Unavailable repair files:

I have never seen one like that before!

Can you please close every instance of Internet Explorer, leave them closed, and run for me another System Update Readiness Tool execution, and post another CheckSUR.log (you may re-open IE once the tool has finished installing)

I know that they take quite a while, but unfortunately, I do need this. This is because you have had a few failures:

CSI Repairing: CreateFile Failed 0x00000020

0x00000020:
ERROR_SHARING_VIOLATION winerror.h
# The process cannot access the file because it is being used
# by another process.

I have had many people repair IE components with IE running before, and I didn't ask you to close IE, but oh well! I guess these are core components from the version-in-use IE.

Richard

Sure, I'm running it again.
I'm using Firefox though........

Here's the log file again
I disabled the antivirus this time and closed everything else prior to executing.

Is it me, or it seems better?

karlsnooks said:

JPetro,
Which AV were you using? I'm just curious. Thanks, karl

I'm using Avast......

Hello again!

What sometimes happens is that to fix all errors, the System Update Readiness Tool (SURT) knows that it has to run twice, and in these cases, it just starts from the beginning again (without telling the user), and does some log merging at the end. With these errors, I reason that it restarted again, generating multiple lines for the summary, but a bug in the code meant that at some point it forgot that it had done that (restarted), and so did some dodgy stuff when it came to writing one summary from two summaries without merging.

My best guess! Anyway, it looks like the unreported second run fixed all of the remaining issues.

The big question: Does Windows Update work!? Give it a try!

Richard

JPetroSS said:

karlsnooks said:

JPetro,
Which AV were you using? I'm just curious. Thanks, karl

I'm using Avast......

I don't think that it was the AV...but it did no harm temporarily disabling it. Avast is not a known Windows Update killer (Spybot Search and Destroy TeaTimer and Symantec Corporate editions DEFINITELY are!)

Oh, unfortunately it still doesn't work!!
Shall I do a repair installation?

Hello again!

One last thing to try.

Please copy the C:\Windows\Logs\CBS folder to your Desktop, right click on it > Send to > Compressed (zipped) folder, and upload the new file which is created on your Desktop here.

I shall just have a little look and see why Windows is still failing the update - it will tell me that :)

Thanks a lot!

Richard

P.S. It is quite common to have errors still - for some reason unknown to me or my seniors in this field, odd errors do occur, but I do know the fixes for most of them.