Update anomaly

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  1. tommy3
    Posts : 30
    Windows-7 ult x32 + SP1
    Thread Starter
       New #11

    Many thanks for your kind help.
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  3. MvdB
    Posts : 1,808
    Windows 7 64b Ultimate
       New #12

    karlsnooks said:
    While waiting, you might want to try a MS article solution:
    Troubleshoot problems when you cannot install Internet Explorer 9
    +1 on this link. Specifically check and post back on method three please.
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  4. karlsnooks
    Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       New #13

    tommy,
    In my sig is a link to "Ur Office & OS keys".

    Would you download that program which doesn't actually install but simply runs.

    Run that program on your desktop.

    Run that program on your laptop.

    Compare the os keys and tell me if they agree or disagree.

    do NOT post the actual keys.
    Last edited by karlsnooks; 04 Sep 2011 at 04:47. Reason: keys- don't post
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  6. karlsnooks
    Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       New #14

    Just noticed that now they offer both ways-either as a standalone or as an installable pgm. Either one is good. Just be sure to download the 32 bit version since according to your system spec you have the 32 bit version of win 7.
    Last edited by karlsnooks; 04 Sep 2011 at 04:44. Reason: specify correct bittiness
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  7. Bill2
    Posts : 5,056
    Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
       New #15

    karlsnooks said:
    tommy,
    In my sig is a link to "Ur Office & OS keys".

    Would you download that program which doesn't actually install but simply runs.

    Run that program on your desktop.

    Run that program on your laptop.

    Include the results in your next post.
    I dont think thats very advisable, OP's Windows and Office keys would be on full public display.
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  8. karlsnooks
    Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       New #16

    Bill,
    Thanks. You are correct. I'll immediately correct that.
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  10. niemiro
    Posts : 908
    Vista Home Premium x86 SP2
       New #17

    Hello Tommy!

    If you want to deal with two computers at once, feel free to create a separate thread in this same sub-forum, and we can do that, however, as has already been agreed, please no logs from your Desktop computer in this thread :)

    Firstly, please run the System Update Readiness Tool: Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

    Now please copy the C:\Windows\Logs\CBS folder to your Desktop, right click on it > Send to > Compressed (zipped) folder, and upload the new file which is created on your Desktop here.

    Thanks a lot!

    Richard
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  11. karlsnooks
    Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       New #18

    tommy,
    I corrected the post, but I just wanted to make sure that you don't actually post the keys of the os systems.

    I need to know if they agree or disagree, but not the actual key.
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  12. karlsnooks
    Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       New #19

    Tommy,

    Just wanted to clarify--by agree/disagree what I really mean is: are they the same?
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  13. Britton30
    Posts : 24,479
    Windows 7 Ultimate X64 SP1
       New #20

    Hello Tommy, have you tried downloading the installer from Micrsoft? May not be a solution but woth a try.
    Internet Explorer - Microsoft Windows
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