Can't remove Service Pack Backup Files with Disk Cleanup or DISM

deqswer · Nov 18, 2011

Hello everybody,

I have used RT Seven Lite to shrink the Windows 7 Ultimate installation because I m using a netbook with a small 8GB SSD.

This is why I kinda need to remove those backup files because I really need the space.

I have tried several things to solve this issue.
-Tried both a slipstreamed SP1 and a manual SP1 installation
-used elevated command prompt with the command dism /online /cleanup-image /spsuperseded /hidesp
-tried the same from a boot up command prompt (Windows installation DVD)

I guess I removed a part necessary to remove th backup files, but I don't know which one and I don't know how to fix it.
I hope somebody has some new ideas for me.
Thanks in advance

Here is some additional info copied out of the command prompt:

Code:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>dism /online /cleanup-image /spsuperseded /hidesp

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7601.17514

Removing backup files created during service pack installation.
[===========================68.4%=======                   ]

Error: 14098

The component store has been corrupted.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

Code:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 13% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

Brink · Nov 18, 2011

Hello c05Mo,

You would only be able to use the SP1 disk cleanup tool to remove the SP1 backup files if you installed Windows 7 without SP1, then installed SP1 afterwards. If you installed Windows 7 with SP1 included, then you will not be able to use the SP1 disk cleanup tool.

As for manually installing SP1, I can only guess that it's something to do with how you shrank Windows 7 when you slipstreamed it. Are you able to try installing Windows 7 with a normal retail installation DVD, install SP1, then use the SP1 disk cleanup tool?

Hope this helps some,
Shawn

deqswer · Nov 18, 2011

Hey Shawn, thanks for your reply.
As I said I have tried installing the SP without slipstreaming it.

I have to shrink Windows because of the small 8GB SSD in my netbook. So after I ran into the problem with my slipstreamed Windows I reinstalled with a still trimmed version, but no SP1 slipstreamed. I then installed SP1 over Windows Update and that's where I am now.

I hope that cleared that up.
Thanks,
Andy

Brink · Nov 18, 2011

Andy,

Yep, I understood what you meant.

I was just pointing out why if installed with SP1 included in the first section.

In the second section, I was just pointing out that it may be the trimmed version causing the problem depending on what you did to trim it. That's all.

Bergonius · Dec 24, 2011

Exactly same problem here. Is any solutions founded?

Brink · Dec 24, 2011

Hello Bergonius, and welcome to Seven Forums.

If Windows 7 was installed with the SP1 already included, then you will not be able to use the SP1 Disk Cleanup Tool. There would be no need to use it anyways since there are no SP1 backups to remove since it was installed along with the OS at the same time.

Hope this helps,
Shawn

Bergonius · Dec 25, 2011

I have same problem as cO5Mo. SP1 was installed with Windows Update and now i cant delete it at all. Not by Cleanup not by command line.

Brink · Dec 25, 2011

Bergonius,

What type of Windows 7 installation do you have, and how was it installed?

Bergonius · Dec 25, 2011

Windows 7 Ultimate installed from .iso downloaded from microsoft site.

Brink · Dec 25, 2011

Yeah, you should be able to use the SP1 Disk Cleanup Tool. Did you also get the same error messages?

Bergonius · Dec 25, 2011

Code:

C:\Users\BerG>dism /online /cleanup-image /spsuperseded

Cистема DISM
Версия: 6.1.7600.16385

Версия образа: 6.1.7601.17514

Идет удаление архивных файлов, созданных в ходе установки пакета обновления. 

Ошибка: 13

Не удалось определить пакет обновления на компьютере. [Failed on detecting service pack on computer]
Дополнительные сведения см. в справке.

Файл журнала DISM находится по адресу C:\Windows\Logs\DISM\dism.log

C:\Users\BerG>

If i using cleanup tool i can see next:

[Service Pack backup - 530 MB]

I click OK appears progress bar, finishes without errors, but Service Pack backup still not deleted, i can see it if run cleanup again.

Brink · Dec 25, 2011

Does it give you the same error if you run the SP1 Disk Cleanup Tool at boot like in OPTION THREE below?

http://www.sevenforums.com/tutorials/122262-windows-7-sp1-disk-cleanup-tool.html

Go ahead and post your DISM log file at C:\Windows\Logs\DISM\dism.log to see if it may be able to help ID the issue.

Bergonius · Dec 25, 2011

Code:

2011-12-26 06:30:47, Error                 DISM   DISM.EXE: Failed to access the image folder or image's windows folder.
2011-12-26 06:30:47, Info                  DISM   DISM.EXE: Image session has been closed. Reboot required=no.

Brink · Dec 26, 2011

Bergonius,

How does it work for you at boot?

Bergonius · Dec 26, 2011

Same error. oh... I think easily to reinstall system

Brink · Dec 26, 2011

Bergonius,

I must admit that I'm at a loss as to why it will not run for you as well.

Bergonius · Dec 26, 2011

Anyway, big thank you for trying.

Can't remove Service Pack Backup Files with Disk Cleanup or DISM

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