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Windows 7: Unable to update to Service Pack 1 - Windows 7 Home Pre x64

19 Nov 2011   #1
icyrainz

Windows 7 Home Premium x64
 
 
Unable to update to Service Pack 1 - Windows 7 Home Pre x64

I'm having trouble updating to service pack 1 in Win 7 x64 Home Pre by Dell OEM.
There is another post that the problem can be solved using the log file so I have tried using the Readiness Tool and the log is as followed:
Quote:


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 13.0
2011-11-19 19:02

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_2_for_KB2641690~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_2_for_KB2641690~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_4_for_KB2641690~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_4_for_KB2641690~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2641690_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2641690_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2641690_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2641690_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2641690~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2641690~31bf3856ad364e35~amd64~~6.1.1.0.cat

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7601.17720_none_20a5f35eaad0d4b5.manifest amd64_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7601.17720_none_20a5f35eaad0d4b5
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7601.17720_none_c48757daf273637f.manifest x86_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7601.17720_none_c48757daf273637f
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7600.21085_none_c2ee8fc60e96f3d1.manifest x86_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7600.21085_none_c2ee8fc60e96f3d1
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7600.21085_none_1f0d2b49c6f46507.manifest amd64_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7600.21085_none_1f0d2b49c6f46507
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7601.21855_none_c4f586540ba4d5cf.manifest x86_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7601.21855_none_c4f586540ba4d5cf
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7601.21855_none_211421d7c4024705.manifest amd64_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7601.21855_none_211421d7c4024705
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7600.16912_none_1ecc66d8ada07f86.manifest amd64_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7600.16912_none_1ecc66d8ada07f86
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7600.16912_none_c2adcb54f5430e50.manifest x86_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7600.16912_none_c2adcb54f5430e50

Summary:
Seconds executed: 682
Found 18 errors
CSI Manifest All Zeros Total count: 8
CBS MUM Corrupt Total count: 5
CBS Catalog Corrupt Total count: 5

Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7601.17720_none_20a5f35eaad0d4b5.manifest
winsxs\manifests\x86_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7601.17720_none_c48757daf273637f.manifest
winsxs\manifests\x86_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7600.21085_none_c2ee8fc60e96f3d1.manifest
winsxs\manifests\amd64_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7600.21085_none_1f0d2b49c6f46507.manifest
winsxs\manifests\x86_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7601.21855_none_c4f586540ba4d5cf.manifest
winsxs\manifests\amd64_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7601.21855_none_211421d7c4024705.manifest
winsxs\manifests\amd64_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7600.16912_none_1ecc66d8ada07f86.manifest
winsxs\manifests\x86_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7600.16912_none_c2adcb54f5430e50.manifest
servicing\packages\Package_2_for_KB2641690~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_2_for_KB2641690~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_4_for_KB2641690~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_4_for_KB2641690~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2641690_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2641690_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2641690_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2641690_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2641690~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2641690~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_2_for_KB2641690~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_2_for_KB2641690~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_4_for_KB2641690~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_4_for_KB2641690~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB2641690_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB2641690_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB2641690_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB2641690_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB2641690~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB2641690~31bf3856ad364e35~amd64~~6.1.1.0.cat
My System SpecsSystem Spec
.
19 Nov 2011   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

My System SpecsSystem Spec
19 Nov 2011   #3
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

Quote   Quote: Originally Posted by icyrainz View Post
I'm having trouble updating to service pack 1 in Win 7 x64 Home Pre by Dell OEM.
Are you trying to install SP1 through Windows Update?

Or through the stand-alone file available for download from Microsoft (windows6.1-KB976932-X64.exe), which is 903 MB in size?
My System SpecsSystem Spec
.

19 Nov 2011   #4
icyrainz

Windows 7 Home Premium x64
 
 

@JMH: Thanks, I will try to follow those steps carefully.
@ignatzatsonic: I'm updating through the Windows Update and the update package is only ~13 MB. It's really strange that the Service Pack update is only that size
My System SpecsSystem Spec
20 Nov 2011   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Quote   Quote: Originally Posted by icyrainz View Post
@JMH: Thanks, I will try to follow those steps carefully.
@ignatzatsonic: I'm updating through the Windows Update and the update package is only ~13 MB. It's really strange that the Service Pack update is only that size

Not really - it simply means that almost every file required is already installed. The standalone is that large because it contains every conceivable file that may be required by any computer - probably only half of it would be applicable to yours, even if you'd never updated your machine.

<back to lurking>
My System SpecsSystem Spec
20 Nov 2011   #6
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Hello there lurker.....:)
Wondered when you would pop in.
My System SpecsSystem Spec
20 Nov 2011   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Quote   Quote: Originally Posted by JMH View Post
Hello there lurker.....:)
Wondered when you would pop in.
:) - couldn't resist.
<slaps own wrist>
'Down, Shep!'
My System SpecsSystem Spec
.
20 Nov 2011   #8
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

Quote   Quote: Originally Posted by icyrainz View Post
@JMH: Thanks, I will try to follow those steps carefully.
@ignatzatsonic: I'm updating through the Windows Update and the update package is only ~13 MB. It's really strange that the Service Pack update is only that size
As a last resort, I would try the standalone.

I've seen instances where it worked when Windows Update would not.
My System SpecsSystem Spec
21 Nov 2011   #9
icyrainz

Windows 7 Home Premium x64
 
 

I've tried the standalone installer. The problem still persists. I think the problem comes from the OEM version of Dell that removes some window components and make it unable to update. I will try to reinstall a fresh version, also to get rid of the bloatwares in the system.
My System SpecsSystem Spec
21 Nov 2011   #10
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

My System SpecsSystem Spec
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