Win7 Home non genuine


  1. Posts : 5
    Windows 7 home premium 64bit
       #1

    Win7 Home non genuine


    Hi,
    I'm helping older people with there computer(problems) (non commercial base).
    I'm helping a lady which bought an Acer notebook about a 1/2 year ago in a regular store (bill is available). The original (to me) MS windows7 productcode sticker is on the nb.
    Since a few weeks a message pops up that this windows version a non genuine version. Reentering the product key did not solved the problem.
    by the way: also activeX do not work (is enabled in IE7).
    An e-mail to Acer support: advice: deinstall KB971033!
    Which will be done tomorrow.
    I searched in the internet, a lot of results but no clear instruction a mentioned.
    question:
    o Is it a good idea to deinstall KB971033 or SP1?
    o Any idea how to solve the problem?
    o how to get activeX working?
    Thank for the help.
    Sigi08
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
    - **in your own thread**, please
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!
    How to Tell - Home

    DO NOT uninstall KB971033! Why Acer tells you to do that is quite simple - it stops the error message being displayed. What they DON'T tell you is that it also prevents you fixing the problem that caused the notification in the first place.

    You should probably give the system a good spring-clean - Is that Anti-Virus up-to-date?
    Download and install Malwarebytes Anti-Malware (www.malwarebytes.org ). Update it, but do NOT accept the offer of Real-Time protection (it may cause problems).
    Run a Full System Scan in your main user account, and Quick scans in any other account.
    Delete everything it finds. You may well find that your anti-virus complains a few times during the process – allow that to do its thing at the same time.
      My Computer


  3. Posts : 5
    Windows 7 home premium 64bit
    Thread Starter
       #3

    Noel,
    thanks for the quick response.
    I will run tomorrow the MS MGADiag tool and copy the results into this post.
    The COA sticker is available.
    these are information on it
    key: V6xxx-.........-xxx6G
    co.7p201.001
    x1696072
    00196-129-567-008

    product -Id found
    00359-OEM-9812951-67008


    I will not unistall KB971033.
    Antivirus (MS Security Essential) is up-to-date
    and a scan is run regularly. I will run a full scan tomorrow to see i with my own eyes.
    A malware program (Spybot) is installed and a check done.
    A single item was found and removed.
    Thanks so far.
    Sigi
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    OK - the Product ID tells us that it's Home Premium - and that it's a Direct OEM install, but not a lot more.
    The MGADiag results will tell us a lot more.

    It's good that MSE is installed - BUT.... what was the AV that the machine (presumably) came pre-installed with? what OTHER AVs have ever been installed on this machine (even if never actually activated)?

    I'm not that impressed with SpyBot any more - it seems to be trying to do too many things at once (especially with Tea-Timer, etc.)
    Please give MBAM a try, you may be surprised.
      My Computer


  5. Posts : 5
    Windows 7 home premium 64bit
    Thread Starter
       #5

    MGADIAG results


    Hello Noel,
    I did the mgadiag test this morning. see the result below.
    Thank you for your support.
    I "x"ed the last 3 blocks of Windows product key. If you need them I still can send it.

    other strange items/problems:
    Policy editor does not exists.
    I also tried to start the policy editor (rsop.msc) to check settings:
    windows settings - security settings - system services -> for Plug and Play value: Automatic.
    no "RSOP" exists; also the value "HKEY_USERS\S-1-5-20" in the registry does not exists.

    ActiveX controls/environment is not installed

    I started also GenunieCheck.exe:
    displayed key: BMWQD6QN
    but program did not continued.

    I also did a full scan with MS Security Essential => no items found.

    Here the results of MGADIAG:
    Code:
     
    Diagnostic Report (1.9.0027.0):
     
    -----------------------------------------
     
    Windows Validation Data-->
     
     
     
    Validation Code: 0x8004FE21
     
    Cached Online Validation Code: N/A, hr = 0xc004f012
     
    Windows Product Key: *****-*****-xxxxx-xxxxx-xxxxx (manually “x”ed)
     
    Windows Product Key Hash: SS0PxF6+ZZ5WPXQcDDAJo5D8DlQ=
     
    Windows Product ID: 00359-OEM-9812951-67008
     
    Windows Product ID Type: 8
     
    Windows License Type: COA SLP
     
    Windows OS version: 6.1.7601.2.00010300.1.0.003
     
    ID: {F6150484-B1AE-48F3-96A5-BFC9C93AE209}(1)
     
    Is Admin: Yes
     
    TestCab: 0x0
     
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
     
    Signed By: N/A, hr = 0x80070002
     
    Product Name: Windows 7 Home Premium
     
    Architecture: 0x00000009
     
    Build lab: 7601.win7sp1_gdr.110622-1506
     
    TTS Error: 
     
    Validation Diagnostic: 
     
    Resolution Status: N/A
     
     
     
    Vista WgaER Data-->
     
    ThreatID(s): N/A, hr = 0x80070002
     
    Version: N/A, hr = 0x80070002
     
     
     
    Windows XP Notifications Data-->
     
    Cached Result: N/A, hr = 0x80070002
     
    File Exists: No
     
    Version: N/A, hr = 0x80070002
     
    WgaTray.exe Signed By: N/A, hr = 0x80070002
     
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
     
     
     
    OGA Notifications Data-->
     
    Cached Result: N/A, hr = 0x80070002
     
    Version: N/A, hr = 0x80070002
     
    OGAExec.exe Signed By: N/A, hr = 0x80070002
     
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
     
     
     
    OGA Data-->
     
    Office Status: 109 N/A
     
    OGA Version: N/A, 0x80070002
     
    Signed By: N/A, hr = 0x80070002
     
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
     
     
     
    Browser Data-->
     
    Proxy settings: N/A
     
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
     
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
     
    Download signed ActiveX controls: Prompt
     
    Download unsigned ActiveX controls: Disabled
     
    Run ActiveX controls and plug-ins: Allowed
     
    Initialize and script ActiveX controls not marked as safe: Disabled
     
    Allow scripting of Internet Explorer Webbrowser control: Disabled
     
    Active scripting: Allowed
     
    Script ActiveX controls marked as safe for scripting: Allowed
     
     
     
    File Scan Data-->
     
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
     
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
     
     
     
    Other data-->
     
    Office Details: <GenuineResults><MachineData><UGUID>{F6150484-B1AE-48F3-96A5-BFC9C93AE209}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-V9C6G</PKey><PID>00359-OEM-9812951-67008</PID><PIDType>8</PIDType><SID>S-1-5-21-3407281408-3733315972-2125296635</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5742</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.09</Version><SMBIOSVersion major="2" minor="6"/><Date>20101108000000.000000+000</Date></BIOS><HWID>C9DF3807018400FC</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
     
     
     
    Spsys.log Content: 0x80070002
     
     
     
    Licensing Data-->
     
    Versie van Software Licensing-service: 6.1.7601.17514
     
     
     
    Naam: Windows(R) 7, HomePremium edition
     
    Beschrijving: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
     
    Activerings-id: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
     
    Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
     
    Uitgebreide PID: 00359-00196-129-567008-02-1043-7601.0000-3202011
     
    Installatie-id014860113743193760242946940521376495566301276082402010
     
    URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=88338
     
    URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=88339
     
    URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=88341
     
    URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=88340
     
    Gedeeltelijke productcode: V9C6G
     
    Licentiestatus: licentie
     
    Resterend aantal nieuwe Windows-activeringen: 3
     
    Vertrouwde tijd: 23-11-2011 9:02:47
     
     
     
    Windows Activation Technologies-->
     
    HrOffline: 0x8004FE21
     
    HrOnline: N/A
     
    HealthStatus: 0x0000000000000240
     
    Event Time Stamp: 11:22:2011 19:33
     
    ActiveX: Registered, Version: 7.1.7600.16395
     
    Admin Service: Registered, Version: 7.1.7600.16395
     
    HealthStatus Bitmask Output:
     
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
     
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
     
     
     
     
     
    HWID Data-->
     
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GHWFmyioMTulzIs7CysLnrJXF0=
     
     
     
    OEM Activation 1.0 Data-->
     
    N/A
     
     
     
    OEM Activation 2.0 Data-->
     
    BIOS valid for OA 2.0: yes
     
    Windows marker version: 0x20001
     
    OEMID and OEMTableID Consistent: yes
     
    BIOS Information: 
     
    ACPI Table Name OEMID Value OEMTableID Value
     
    APIC ACRSYS ACRPRDCT
     
    FACP ACRSYS ACRPRDCT
     
    HPET ACRSYS ACRPRDCT
     
    BOOT ACRSYS ACRPRDCT
     
    MCFG ACRSYS ACRPRDCT
     
    ASF! ACRSYS ACRPRDCT
     
    SLIC ACRSYS ACRPRDCT
     
    ASPT ACRSYS ACRPRDCT
     
    SSDT PmRef CpuPm
     
    SSDT PmRef CpuPm
     
    SSDT PmRef CpuPm
    Win7 Home   non genuine Attached Files
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    RSOP.MSC only exists in Pro/Ultimate/Enterprise :) - use Services.msc instead, in Home editions

    Your problem is caused by the File Mismatches and Tampers -
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

    The first thing (bexcause it's the easiest <g>) to fix is the watadminsvc.exe error
    To do this, open Windows Updates, and look in the Installed Updates listing for KB971033 ('the WAT Update') - uninstall it, and reboot

    Then go to Description of the update for Windows Activation Technologies and download the update - install it and reboot - then post another MGADiag report.

    [edit]
    with the report, please post the output from the following commands in a command prompt window.....
    ICACLS C:\windows\system32\sppcext.dll
    ICACLS C:\windows\system32\slcext.dll
    ICACLS C:\windows\system32\slcext.dll.mui
    [/edit]
    Last edited by NoelDP; 23 Nov 2011 at 09:02. Reason: additional info
      My Computer


  7. whs
    Posts : 26,210
    Vista, Windows7, Mint Mate, Zorin, Windows 8
       #7

    Best is to call Microsoft. They reactivate you in no time: Activation and registration of a Microsoft product
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    whs said:
    Best is to call Microsoft. They reactivate you in no time: Activation and registration of a Microsoft product
    I assume that was in response to the (now deleted) post, rather than to me?

    MS's usual response to these errors is a repair install - if you're lucky, and have an installation disk, rather than a Recovery disk.
      My Computer


 

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