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#11
Ah - we did indeed cross in the post :)
You will need to enable viewing of Hidden files - in the View tab of Folder & Search Options, under Organise in Windows Explorer.
Ah - we did indeed cross in the post :)
You will need to enable viewing of Hidden files - in the View tab of Folder & Search Options, under Organise in Windows Explorer.
I tried again with the settings changed to show hidden & system files but still nothing. I also tried searching for the logs file as well as any other .logs and .persist.logs.
I'm not sure where this systemroot folder should be, but I certainly can't get the files to show up :S
p.s. Looks like you're scottish? I have some Scottish Heritage, spent two months there, two summers ago
Last edited by AdamGM; 27 Jan 2012 at 20:20.
%systemroot% is a system variable - it usually points to C:\Windows.
If you copy the following into the Search box, and hit the Enter key, it should take you there
%SYSTEMROOT%\Logs\CBS
if that fails, try
C:\Windows\Logs\CBS
Wow, can't believe I couldn't find that.
Anyways:
Checksur.persist.log:
***************************************************
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 13.0
2012-01-24 21:50
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 579
No errors detected
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 13.0
2012-01-26 17:17
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 395
No errors detected
Checksur.log:
***************************************************
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 13.0
2012-01-26 17:17
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 395
No errors detected
Last edited by AdamGM; 29 Jan 2012 at 11:09.
Anyone else happen to know how to interpret this data?
Ooops - sorry, must have missed the notification
The Tool didn't find any problems.
Please try the Check For Updates again - when/if it fails note EXACTLY what the message is, and post back
Also check the Event Viewer - post back with any related errors in either the Windows Application log or the System Log
Hey, thanks for replying again :)
Sometimes I see an error associated with Windows Update failing, sometimes there isn't one. I'm pretty sure I have seen more than one error code as well.
It's currently trying.
Going through the event viewer:
Going to Applications and Service Logs - Microsoft - Windows - Windows Update Client, there are these:Code:Log Name: System Source: Microsoft-Windows-WindowsUpdateClient Date: 02/02/2012 9:53:36 PM Event ID: 16 Task Category: Automatic Updates Level: Warning Keywords: Connection User: SYSTEM Computer: Adam-PC Description: Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945A8954-C147-4ACD-923F-40C45405A658}" /> <EventID>16</EventID> <Version>0</Version> <Level>3</Level> <Task>2</Task> <Opcode>11</Opcode> <Keywords>0x8000000000000001</Keywords> <TimeCreated SystemTime="2012-02-03T02:53:36.002019700Z" /> <EventRecordID>166092</EventRecordID> <Correlation /> <Execution ProcessID="328" ThreadID="16420" /> <Channel>System</Channel> <Computer>Adam-PC</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> </EventData> </Event>
andCode:Log Name: Microsoft-Windows-WindowsUpdateClient/Operational Source: Microsoft-Windows-WindowsUpdateClient Date: 04/02/2012 7:22:40 AM Event ID: 42 Task Category: Automatic Updates Level: Information Keywords: Health,State User: SYSTEM Computer: Adam-PC Description: There has been a change in the health of Windows Update. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945A8954-C147-4ACD-923F-40C45405A658}" /> <EventID>42</EventID> <Version>0</Version> <Level>4</Level> <Task>2</Task> <Opcode>18</Opcode> <Keywords>0x4000000000000480</Keywords> <TimeCreated SystemTime="2012-02-04T12:22:40.838193600Z" /> <EventRecordID>99581</EventRecordID> <Correlation /> <Execution ProcessID="324" ThreadID="6996" /> <Channel>Microsoft-Windows-WindowsUpdateClient/Operational</Channel> <Computer>Adam-PC</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="hc_stateid">1</Data> <Data Name="restartDate"> </Data> <Data Name="restartTime"> </Data> </EventData> </Event>
I'm seeing a few of these as well, but I know that I have the latest definitions:Code:Log Name: Microsoft-Windows-WindowsUpdateClient/Operational Source: Microsoft-Windows-WindowsUpdateClient Date: 04/02/2012 7:22:40 AM Event ID: 25 Task Category: Windows Update Agent Level: Error Keywords: Failure,Check for Updates User: SYSTEM Computer: Adam-PC Description: Windows Update failed to check for updates with error 0x80248007. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945A8954-C147-4ACD-923F-40C45405A658}" /> <EventID>25</EventID> <Version>0</Version> <Level>2</Level> <Task>1</Task> <Opcode>11</Opcode> <Keywords>0x4000000000000022</Keywords> <TimeCreated SystemTime="2012-02-04T12:22:40.838193600Z" /> <EventRecordID>99578</EventRecordID> <Correlation /> <Execution ProcessID="324" ThreadID="6996" /> <Channel>Microsoft-Windows-WindowsUpdateClient/Operational</Channel> <Computer>Adam-PC</Computer> <Security UserID="S-1-5-18" /> </System> <UserData> <errorCode xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2004/08/windows/eventlog">0x80248007</errorCode> </UserData> </Event>
I will update if this scan ever finished :PCode:Log Name: System Source: Microsoft Antimalware Date: 04/02/2012 5:51:15 AM Event ID: 3002 Task Category: None Level: Error Keywords: Classic User: N/A Computer: Adam-PC Description: Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft Antimalware" /> <EventID Qualifiers="0">3002</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2012-02-04T10:51:15.000000000Z" /> <EventRecordID>166512</EventRecordID> <Channel>System</Channel> <Computer>Adam-PC</Computer> <Security /> </System> <EventData> <Data>%%860</Data> <Data>3.0.8402.0</Data> <Data>%%835</Data> <Data>%%842</Data> <Data>0x80004005</Data> <Data>Unspecified error </Data> <Data>5</Data> </EventData> </Event>
(Second post)
I just found this in Windows Logs - Setup
Code:Log Name: Setup Source: Microsoft-Windows-WUSA Date: 24/01/2012 9:45:01 PM Event ID: 3 Task Category: None Level: Error Keywords: User: Adam-PC\Adam Computer: Adam-PC Description: Windows update could not be installed because of error 2149875724 "" (Command line: ""C:\Windows\SysWOW64\wusa.exe" "C:\Users\Adam\Downloads\Windows6.1-KB947821-v14-x64.msu" ") Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-WUSA" Guid="{09608C12-C1DA-4104-A6FE-B959CF57560A}" /> <EventID>3</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2012-01-25T02:45:01.607890700Z" /> <EventRecordID>651</EventRecordID> <Correlation /> <Execution ProcessID="3972" ThreadID="2308" /> <Channel>Setup</Channel> <Computer>Adam-PC</Computer> <Security UserID="S-1-5-21-4202254695-3979385735-3154864139-1000" /> </System> <EventData> <Data Name="UpdateTitle"> </Data> <Data Name="ErrorCode">2149875724</Data> <Data Name="ErrorString"> </Data> <Data Name="CommandLine">"C:\Windows\SysWOW64\wusa.exe" "C:\Users\Adam\Downloads\Windows6.1-KB947821-v14-x64.msu" </Data> </EventData> </Event>
This might help. Check and make sure to time and region is correct. Also check and make sure your Windows 7 and Microsoft products are validated Genuine.