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13 Dec 2011 | #1 |
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Windows could not check for updates automatically
Hello,
trying to get my Windows to update. When I tell it to try, it scans for a while and them stops. No error code, it's just in red and listed as an important message in the action center. (Before people tell me to try in Safemode, I did, and you can't. Even though Microsoft says to try that, it's not possible ![]() |
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13 Dec 2011 | #2 |
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give the fixit tool here a try.
How do I reset Windows Update components? |
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13 Dec 2011 | #3 |
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I tried that, thanks though.
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13 Dec 2011 | #4 |
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What anti-virus and browser are you using? (Including version)
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13 Dec 2011 | #5 |
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25 Jan 2012 | #6 |
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bump
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25 Jan 2012 | #7 |
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Hmmm - an off-the-wall suggestion, since some of the same services and files are involved....
To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 ) Once saved, run the tool. Click on the Continue button, which will produce the report. To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response. Then while you're waiting for a response from that, download the CheckSUR tool -install it, then post the log file Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2 |
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26 Jan 2012 | #8 |
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Thanks for the reply NoelDP.
Here is the report from the MGADiag Tool. ****************************** Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-DQQVV-WCVDM-3KWWP Windows Product Key Hash: pOnGzdYLP/A7M9RrxoIfUMJsZo0= Windows Product ID: 00359-OEM-8703343-81432 Windows Product ID Type: 3 Windows License Type: OEM System Builder Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {70E443F1-3D51-415F-B276-80EB97296964}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.110622-1506 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Users\Adam\AppData\Local\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{70E443F1-3D51-415F-B276-80EB97296964}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3KWWP</PKey><PID>00359-OEM-8703343-81432</PID><PIDType>3</PIDType><SID>S-1-5-21-4202254695-3979385735-3154864139</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>H55M-S2V</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F3</Version><SMBIOSVersion major="2" minor="4"/><Date>20100910000000.000000+000</Date></BIOS><HWID>3E053507018400FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, HomePremium edition Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00359-00174-033-481432-02-1033-7600.0000-0432011 Installation ID: 021662180003441685416501638112582035940372933260287245 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 3KWWP License Status: Licensed Remaining Windows rearm count: 4 Trusted time: 26/01/2012 5:06:41 PM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: N/A HealthStatus: 0x0000000000000000 Event Time Stamp: N/A ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEA6GGCajR1gJZ2jULGKGCW0dL3moj0ARG/dlY= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC GBT GBTUACPI FACP GBT GBTUACPI HPET GBT GBTUACPI MCFG GBT GBTUACPI EUDS GBT TAMG GBT GBT B0 SSDT INTEL PPM RCM ****************************** I am downloading the System Update Readiness Tool for Windows 7 for x64-based Systems now. Edit: I installed that second tool. The website says that the logs can be found at: %SYSTEMROOT%\Logs\CBS\CheckSUR.log %SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log however, I can't find these files. Any idea where I might find them? (Tried searching the file name) |
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26 Jan 2012 | #9 |
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OK _
As half-expected, there's no problems evident in the MGADiag report, but it does give us some data that may be needed later anyhow :) |
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26 Jan 2012 | #10 |
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Cool :) What should I do now?
(Edited the last post, just in case we posted simultaneously) |
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