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Windows 7: sppsvc file not found

31 Jan 2012   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The service is already running under the Network_Service account -
SERVICE_START_NAME : NT AUTHORITY\NetworkService

While no other services depend on the SPPSVC service, the whole of the WGA/MGA system does depend on it, and if the service is not running it will produce a non-genuine error
In short - it MUST run!


My System SpecsSystem Spec
.
31 Jan 2012   #12
shaaan

Windows 7 Ultimate x86
 
 

Well that would require a product id.
And mine is not showing one.

So i guess i will have to do a repair install.
But can you please try to solve it ?


Thanks anyways..
My System SpecsSystem Spec
31 Jan 2012   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I can try - but no guarantees
Your ProductID - Windows Product ID: 00426-OEM-8992662-00006
(Note that you MUST go through the Activation/WGA/MGA route for this ProductID to be accepted, or you'll end up being charged for support)

Please post your C:\Windows\Logs\CBS.log file (as an attachment - you'll need to copy it first, as it's probably locked)

Then run the CheckSUR tool - Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2 - and post the CheckSUR.log file.
My System SpecsSystem Spec
.

31 Jan 2012   #14
shaaan

Windows 7 Ultimate x86
 
 

Here are the files.

Surprisingly the CheckSURlog states there were no errors detected..!!


Attached Files
File Type: zip Metadata.zip (19.9 KB, 8 views)
My System SpecsSystem Spec
31 Jan 2012   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK -
I can see at least one file that has to be replaced, but I'm not sure how best to do it!

Please do a search in your Windows folder for the filename pkeyconfig.xrm-ms
If you find any copies of it, please let me know the location and the EXACT file size (for all copies found)
My System SpecsSystem Spec
31 Jan 2012   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please also lett me know the EXACT file size of the C:\Windows\System32\sppuinotify.dll file
(there are a number of other critical files that regularly get replaced - but this may be because of the problem with the .xrm-ms file)
My System SpecsSystem Spec
31 Jan 2012   #17
shaaan

Windows 7 Ultimate x86
 
 

After running the USR thing, i did a sfc scan.
It found some errors and asked me to reboot to fix them. Did the scan again after the reboot.
Now it states no integrity violations found. So i guess the problem of pkeyconfig.xrm-ms is solved,

But still i cannot execute "net start sppsvc"
It gives the same system error 2.

The size of sppuinotify.dll is 53KB.
My System SpecsSystem Spec
31 Jan 2012   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Not surprised the service won't start - the actual license (which is what I think the pkeyconfig file is) is missing from your PC, or at least not where it should be.

Please do the search for the file and let me know the answers - I need to know the EXACT size, according to their Properties pages (right-clcik on the file, and select Properties from the popup)

Please also list the files present in the C:\Windows\System32\spp\toekens\pkeyconfig folder

You won't be able to start the service until we've isolated the cause, and found a repair solution.
My System SpecsSystem Spec
31 Jan 2012   #19
shaaan

Windows 7 Ultimate x86
 
 

The file present in the C:\Windows\System32\spp\toekens\pkeyconfig folder is pkeyconfig.xrm-ms. Only one file present.

The file pkeyconfig.xrm-ms is present in 3 locations in the C:\Windows folder.
1. C:\Windows
2. C:\Windows\System32\spp\toekens\pkeyconfig
3. C:\Windows\winsxs\x86_microsoft-windows-s..omponent-pkeyconfig_31bf3856ad364e35_6.1.7600.16385_none_4ae58fb243e99c81

Size of all the files is 765KB.

Size of the sppuinotify.dll file is 52.5KB.

Note: I think i solved the pkeyconfig problem as it does not appear in the sfc scan.
My System SpecsSystem Spec
31 Jan 2012   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Interesting - my file is 996KB.


Please reboot, and post another MGADiag report, and the latest CBS.log file
My System SpecsSystem Spec
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 sppsvc file not found




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