Windows thinks that my software isn't valid ever since i reinstalled


  1. Posts : 1
    Windows 7 Home Premium 32bit
       #1

    Windows thinks that my software isn't valid ever since i reinstalled


    OK, my computer is an HP envy 14 that came preinstalled with windows 7 x64. I was negligent enough to forget to make a reinstall disk, which the computer came without. I dual booted linux on my computer, and for some reason that stopped my windows from booting. So, I used the reinstall disk from my kind sister's computer (a Dell latitude E6140) and set about going from there. It was 32bit, but it worked fine for a few months, but then windows said that my software wasn't genuine, which i know it is. I looked through all of the forums i frequent, but nothing came up that helped. I've tried sfc /scannow, a simple chkdsk, more reboots than I can count, updated my bios, checked my drivers, and finally used some program called Microsoft Genuine Advantage Diagnostic Tool (1.9.0027.0) This is what it gave me:


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {440602C6-964C-4B31-9FAF-04A589C0E04B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111025-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\CGrossack\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{440602C6-964C-4B31-9FAF-04A589C0E04B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-3294180694-2136205485-3332341371</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP ENVY 14 Notebook PC </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.23</Version><SMBIOSVersion major="2" minor="6"/><Date>20101111000000.000000+000</Date></BIOS><HWID>05473807018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7600.0000-3422011
    Installation ID: 011211690062158822375253666025402123931965037721699924
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Notification
    Notification Reason: 0xC004F032.
    Remaining Windows rearm count: 4
    Trusted time: 3/6/2012 5:58:46 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:6:2012 18:00
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAABAAAAAwABAAEAeqgsOcQakG+aUbqoClLGYyyNsEy6q1xd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC HP SLIC-MPC
    FACP HP SLIC-MPC
    HPET HP SLIC-MPC
    BOOT HP SLIC-MPC
    MCFG HP SLIC-MPC
    ASF! HP SLIC-MPC
    SLIC HPQOEM SLIC-MPC
    SSDT TrmRef PtidDevc
    SSDT TrmRef PtidDevc
    SSDT TrmRef PtidDevc
    SSDT TrmRef PtidDevc
    ASPT HP SLIC-MPC
    SSDT TrmRef PtidDevc
    SSDT TrmRef PtidDevc

    I'm fairly computer-savy, but i'm not entirely sure what to do with this... does anybody have some recommendations?
    Thanks in advance :)
      My Computer


  2. Posts : 1,167
    Windows 7 Pro with SP1 32bit
       #2

    If you have a genuine Product Key then I suggest that you download an ISO of Windows 7 that had come preinstalled on your computer from Download Windows 7 ISO (Official 32-bit and 64-bit Direct Download Links) « My Digital Life. Burn it on a DVD and install Windows 7 from it. Then activate the Windows 7 with the Product Key that you have,

    Your problem may be arising because the version and the architecture of your sister's Window 7 Setup DVD may not be the same as the one that you had got originally as preinstalled.

    Otherwise you may approach your vendor and/or HP and request for a reinstall disk. They should normally have no problem in supplying you with one.
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    The chances are that your problem is that you reinstalled using a Retail disk, rather than the manufacturer's Recovery system - this means that the certificates required for self-activation of the OEM_SLP Key you are using aren't present, so self-activation fails.
    You need to change the Key to the one on the COA sticker on the machine's case, by going to teh System properties page, and using hte link to Change Product Key at the bootom of the page - follow the instructions there. You may have to activate by phone.

    NOTE: - this will only work if your COA is for the same edition of Windows as the current installation!
    Last edited by NoelDP; 07 Mar 2012 at 06:03. Reason: add rider
      My Computer


 

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