Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Windows 7 Update/Software Issues

09 Mar 2012   #1

Windows 7 Home Premium 64bit
Windows 7 Update/Software Issues

Hi there,

Like others I have seen on the forum, my boyfriend is also encountering tumultuous error with his Windows updates today..

First of all, we noticed that all of his cookies were temporarily missing.. Account names were no longer stored, history, etc.. This lasted for a few hours this afternoon.. We checked around 4PM, and his cookies were restored. Currently, they are again missing..

Furthermore, some of his programs are unlisted or just gone entirely.. He noticed that some of his PDF files had blank icons suddenly.. After looking through his programs, he found that his Adobe Reader was gone entirely.

So, we figured, maybe he should update.. Usually when things go haywire in Windows 7, the problems are caused by a lack of a necessary update (in our experience at least)... However, as soon as he searches for updates, he encounters ERROR 800b0100..

What can we do? He is about to restore to factory settings.. Please help!


My System SpecsSystem Spec
09 Mar 2012   #2

Windows 7 Ultimate SP1 64-Bit

Welcome to Windows Seven Forums.

Before he does that, ask him to download the System Updates Readiness Tool, which can help in situations such as his.

Windows Update error 800B0100

Ask him to make sure he clicks the correct link for his version of Windows 7.

He might also want to consider an anti-virus scan by Malwarebytes, which many of us use.
My System SpecsSystem Spec
09 Mar 2012   #3

Windows 7 Pro with SP1 32bit

Please try as under.

1. Go to the System Update Readiness Tool webpage (Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2). In the Information for advanced users section, find the version of Windows and system type of your computer, and then click the link to download and install the System Update Readiness Tool.

2. Run Windows Update again.
My System SpecsSystem Spec

09 Mar 2012   #4

Windows 7 Home Premium 64bit

He already tried System Updates Readiness Tool, but still encounters the same error.

Trying teh Malwarebytes route now..
My System SpecsSystem Spec
09 Mar 2012   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Please post teh CheckSUR log file as an attachment - it may tell us what the problem is.
My System SpecsSystem Spec

 Windows 7 Update/Software Issues

Thread Tools

Similar help and support threads
Thread Forum
Update and scannow issues after using an Intel Driver software. Help?
Hello, and thank all of you in advance for your help! Last week, I downloaded an Intel driver update software from the Intel site itself, ran it, and was instructed to update a driver. I am sorry, but I did not note the driver that was updated. Upon restarting my machine (all of its specs are...
Windows Updates & Activation
Windows Update comments & questions no Window update issues
Windows Update comments & questions no Window update issues Why are windows update so huge? On mine, I noticed 104.7 mb for required security updates. I also noticed some other optional updates for windows 7, I am :shock:ed to see those with Windows 7 mainstream supported ended. I...
Windows Updates & Activation
Apple Software Update Issues?
On my Windows 7 laptop, I keep having a problem with Apple Software Update. It gave me an error message after I tried to install the update for my iTunes software. Then, I troubleshooted it, and it said it was an incompatible program.
XP software issues and Windows 7 Pro
My XP computer crashed with a motherboard issue recently and I'm looking at some new system options. One thing I'm considering is the available XP refurb systems that might allow for my placing my old XP HDD into them and get up and running. My big question is... Just how backward compatible is...
Windows 7 issues. Hardware or Software?
Hello everyone, I have had Windows 7 RC 7100 for a couple months now and I seem to have some recurring issues that i would like advice on. First, I have my computer go into Sleep mode after a period of time and then it freezes, so when i go to awaken it, the pc wont respond and i have to hit...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 02:25.
Twitter Facebook Google+