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Windows 7: Windows Update Trouble

12 Mar 2012   #1
Jerry Waltz

Widows 7 Home premium 32 bit
Windows Update Trouble

My computer doesn't seem to be able to download service pack 1 for windows 7(KB976932). It says there is a file missing(on my computer) All other updates have downloaded sucessfully.

My System SpecsSystem Spec
12 Mar 2012   #2

Windows 7 Pro x64 Windows 10 Pro x64

Are you positive? Have you hidden any updates. Windows 7 goes through a specific update order to finally come to SP1.
My System SpecsSystem Spec
12 Mar 2012   #3
Jerry Waltz

Widows 7 Home premium 32 bit

Excuse my ignorance, but how would you hide updates?
My System SpecsSystem Spec

12 Mar 2012   #4

Windows 7 Pro with SP1 32bit

I would have thought that downloading SP1 separately and installing the SP1 from the downloaded SP1 Setup were mutually exclusive activities.

Here the OP says that he is unable to download SP1. I suggest that you try downloading it in Safe Mode with Network Connectivity and see if that succeeds. Although I haven't tried I think it would even be downloadable in the Windows XP environment.
My System SpecsSystem Spec
12 Mar 2012   #5

Windows 7 Pro x64 Windows 10 Pro x64

To hide an update you would right click on it and a hide update popup appears. I choose to hide Internet Explorer 9.

Give Wanchoos suggestion a try. Let us know what happens.
My System SpecsSystem Spec
12 Mar 2012   #6


How to increase chances of installing SP1 successfully:

Windows 7 Service Pack 1 – How to install Step by Step:
How to install Windows 7 Service Pack 1 – Step by Step

Run the System Update Readiness Tool: Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

Try Renamng the Software Distribution folder:
Click the Start Menu and enter: %windir% then press OK
Next: Locate the SoftwareDistribution folder
Right click on the SoftwareDistribution folder and then select the Rename option.
Rename the folder to: SoftwareDistributionOld and press the ENTER key.
Windows will create a new SoftwareDistribution folder when needed.

Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center

MS provides unlimited SP1 support via chat, phone or email depending on locale:
My System SpecsSystem Spec
12 Mar 2012   #7
Jerry Waltz

Widows 7 Home premium 32 bit

Ok thanks, if unsucessful I will copy the exact message and file it says is missing. It is the first time I have ever experienced this type of problem with updates. Every other update since has installed ok. Basically it attempts to download this update and after quite awhile, the error message(which # I need to copy and give you also) appears. Ok Thanks again may deal with this tommorrow(yawn).
My System SpecsSystem Spec

 Windows Update Trouble

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