Checking for updates fails with 80072efe for "other products"


  1. Posts : 6
    windows 7 home premium 64bit
       #1

    Checking for updates fails with 80072efe for "other products"


    If I receive updates "For Windows and other products from Microsoft Update", then
    checking for updates fails with error code 80072efe. If I receive updates "For Windows only" then it works. I installed Microsoft Security Essentials which enabled the former and caused updating to fail. What's up and how to fix?
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    It's likely that this problem is caused by residuals from your previous security software - what was it?
    Do you have any other security software currently installed?

    You can happily reset the updates preference to 'Windows only' in the meantime- it won't affect MSE.
      My Computer


  3. Posts : 6
    windows 7 home premium 64bit
    Thread Starter
       #3

    I did not have any previous security software. I reinstalled Windows, applied all updates coming from windowsupdate and then installed MSE.

    edit: and I don't have any other security software installed.
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    Odd -
    This error is usually caused by a failure to connect properly to the server - it's a 'Connection Aborted' error, and usually implies that there is a firewall problem, or a simple bad internet connection (I get it fairly frequently, as I use a 3G connection).

    I suggest opening an Elevated Command Prompt window, and running the following command
    NETSH WINSOCK RESET
    - wait for it to complete, and reboot on request.
      My Computer


  5. Posts : 6
    windows 7 home premium 64bit
    Thread Starter
       #5

    Thanks for the suggestion. I ended up just reinstalling (again), though. This time updating works as it should, so problem solved. :)
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    One way to fix it :)

    Good luck!
      My Computer


  7. mtu
    Posts : 3
    Win 7 Pro 64
       #7

    Enable Win Internet Explorer. Yes, turning it off or disabling the 'windows component' causes grief!
    Microsoft Update
      My Computer


 

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