Windows 7 telling me it is not genuine, however it is a legit copy.

NoelDP · 12 Apr 2012

It's surprising how long some problems take to show up - but I would have expected this one to show up earlier.
Please run the standard file file-system checks.....
running CHKDSK and SFC

type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key
You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

SFC -System File Checker - Instructions
Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type

SFC /SCANNOW

and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.

run another MGADiag report, and post the results.

ProSnipor · 12 Apr 2012

Restarting for the CHKDSK now

ProSnipor · 12 Apr 2012

Ok and while this is going i want to say thank you so much for your help. I mean im pc savvy when it comes to hardware etc. But your knowledge of windows is amazing!

NoelDP · 12 Apr 2012

I specialise in this particular area - and have dealt with something like 4000 reports in the past couple of years :)
I just wish I had access to some of the tools available within MS, and a decent internet connection so I could do remote access for diagnostics.
Every case is a challenge - and every time I learn a little more.

Once we get the CScript error fixed, you will have a decision to make, depending on the history of your machine.
You have a COA sticker on the case with a Product Key on it - is it legible? If so, have you EVER used it before?
If you have NOT used it, then there should be no problem about activation - although you may have to use Telephone activation.

If you have used the Key before, then you will certainly need to use telephone activation, and sweet-talk the operator into allowing your change of motherboard on the basis of replacement for defect.
It may be allowed - or it may not.

If it is not allowed, then your only option is to purchase a new Full Retail license for Windows 7 Home Premium (or higher) - you can then use the Change Product Key link in the same way you already did, to change the Key to your new one, and activate the machine.

NoelDP · 12 Apr 2012

aja007 said:

I get the same Not Genuine message after I installed SP1 so I removed SP1 and did a System Restore and the Not Genuine message went away! However my PID info disappeared as well!?

Any suggestions as to why I got a Not Genuine message and why my PID disappeared?

Your PID disappeared because (un)installing the SP forces a re-evaluation of the license - and that is not possible with the status shown in your report.

ProSnipor · 12 Apr 2012

I do have a coa sticker. But i did use the windows serial key like i mentioned before. Is that what you mean? Because this was a prebuilt dell. So there is also a dell product code on there aswell. Which are you reffering to?

ProSnipor · 12 Apr 2012

I typed the serial in to make the not genuine message disapear. So it is saved in my machine right now
So will i need to talk to an operator to fix this?

NoelDP · 12 Apr 2012

We'll see what happens when we get the next MGADiag report. So long as you didn't use the COA Key before then you should be OK.

ProSnipor · 12 Apr 2012

I ran the disk check, and everything was booted when i checked back in a few hours. I then ran the scan like you told me. It only went through one phase, which was a verification phase. Then it told me that windows resource protection did not find any integrity violations. However in the MGADiag report my pc still can't find the vbscript. Here is the report after the scan and disk check:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-R4CMM-C3RB3-9V4CT
Windows Product Key Hash: YMMF7YwmGbLO2u9gwhhHwoBupc0=
Windows Product ID: 00359-OEM-9805661-66170
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {138DA265-4E9A-4716-8984-89ED378DD17E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120305-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Kyle\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{138DA265-4E9A-4716-8984-89ED378DD17E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9V4CT</PKey><PID>00359-OEM-9805661-66170</PID><PIDType>8</PIDType><SID>S-1-5-21-3691324936-1177366919-1304017508</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.20</Version><SMBIOSVersion major="2" minor="6"/><Date>20111117000000.000000+000</Date></BIOS><HWID>6DF83507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
CScript Error: Can't find script engine "VBScript" for script "C:\Windows\system32\slmgr.vbs".

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:11:2012 22:10
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: OAAAAAEABAABAAEAAQACAAAAAwABAAEAHKImUfbaVPLACBAzGkhqj9boxJZiPeiCLNdcLcCzAtA=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
AAFT ALASKA OEMAAFT
SSDT AMD POWERNOW

ProSnipor · 12 Apr 2012

Now i remember what i ran, i ran the program 'malware bytes' could this have removed the vbscript from my machine?