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Windows 7: Who can I contact if my legal Windows 7 key is blocked from activation

1 Week Ago   #21
JMCLAY

Windows 7 Home Premium 32 bit
 
 

My System SpecsSystem Spec
.
1 Week Ago   #22
JMCLAY

Windows 7 Home Premium 32 bit
 
 

Hi Noel,


I trust you can see this MGADIAG report Ok.

I'm a bit confused as to the advice I'm getting and the dates people replied! I'm also now to using forums which doesn't help.

Thanks

Jim


Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
Windows Product ID: 00359-112-0000007-85608
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {A4E2CD0B-6E39-4A1A-BF2B-AD9C64078D2A}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A4E2CD0B-6E39-4A1A-BF2B-AD9C64078D2A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85608</PID><PIDType>5</PIDType><SID>S-1-5-21-1207157917-2650651486-523727034</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1401 </Version><SMBIOSVersion major="2" minor="5"/><Date>20160505000000.000000+000</Date></BIOS><HWID>65B93607018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-112-000000-00-1033-7601.0000-1322020
Installation ID: 018795155954834752348673363810995613716665143614857956
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XM76F
License Status: Initial grace period
Time remaining: 40680 minute(s) (28 day(s))
Remaining Windows rearm count: 1
Trusted time: 22/05/2020 11:57:11

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEA6GEeKBzNEDNU8uJrOJjoHxgDYj2cPEqz6bYYeQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 050516 APIC1015
FACP 050516 FACP1015
HPET 050516 OEMHPET
MCFG 050516 OEMMCFG
OEMB 050516 OEMB1015
SSDT A M I POWERNOW
My System SpecsSystem Spec
1 Week Ago   #23
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

*****-*****-74XYM-BH4JX-XM76F is the defauly.

You will have to find your actual key somehow. If you can't read the sticker, another way is to mount an image and get it from the registry. That assumes you have an image/shadow copy/registry backup from a time when it was activated.
My System SpecsSystem Spec
.

1 Week Ago   #24
JMCLAY

Windows 7 Home Premium 32 bit
 
 

Hi SIW2,
Thanks for your post. Yes, I suspect I am screwed for some reason. The only image I've got is the repair drive which is on a stick. Maybe the product key still there, buried under a landslide of encryption.



Not being an IT expert, I imagined that if I cloned my Windows (I think I used Acronis) to make a repair disk per Microsoft instructions, that I would have an exact copy of everything on my C: drive, which I assumed would have the product key information that would keep Microsoft happy.


This has all taken me fruitless weeks, for which I can only blame myself. Why Microsoft would bother about systems running Windows 7 at this stage eludes me.
If it stops working, I'll just have to buy a Mac.
Cheers
Jim
My System SpecsSystem Spec
1 Week Ago   #25
JMCLAY

Windows 7 Home Premium 32 bit
 
 

Well, I couldn't resist it, but used ShowKeyPlus and when I used it to open the backup on my repair USB stick, it found the product key that is on my Windows 7 printed label.


Maybe Microsoft got touchy at one stage, and happy again since? I don't know.
I'll post again if I get more crap from them, otherwise let's consider the problem has gone away.
My System SpecsSystem Spec
1 Week Ago   #26
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

Quote:
it found the product key that is on my Windows 7 printed label
Are we to assume that you have now entered that product key and are now activated?
My System SpecsSystem Spec
1 Week Ago   #27
JMCLAY

Windows 7 Home Premium 32 bit
 
 

Hi SIW2,


I tried again this morning, no joy.


I am looking forward to the end of my grace period, give or take a few re-arms. I'm also preparing to put "Kubuntu" onto my PC as a boot option & see how that plays out.


I really appreciate the effort you people put in to trying to sort out Windows problems. Judging by the number of threads and posts, there are a lot of confused folk out here!


Actually, judging by the number of files I've discovered that make up Windows, I'm surprised it works at all! Every day without some glitch is a good one!


Having said all that, I'd still be interested in solving the activation issue, even of it was only via a friendly Microsoft mole.


Cheers


Jim
My System SpecsSystem Spec
.
1 Week Ago   #28
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Jim

how did you re-install, we might get lucky if you still have a windows.old on your system.

option 2
run kb971033 reboot twice, retry the key.


Roy
My System SpecsSystem Spec
1 Week Ago   #29
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

Quote   Quote: Originally Posted by JMCLAY View Post
Hi SIW2,
I tried again this morning, no joy.
I am looking forward to the end of my grace period, give or take a few re-arms. I'm also preparing to put "Kubuntu" onto my PC as a boot option & see how that plays out.
I really appreciate the effort you people put in to trying to sort out Windows problems. Judging by the number of threads and posts, there are a lot of confused folk out here!
Actually, judging by the number of files I've discovered that make up Windows, I'm surprised it works at all! Every day without some glitch is a good one!
Having said all that, I'd still be interested in solving the activation issue, even of it was only via a friendly Microsoft mole.

Cheers

Jim

If that is the key off the sticker, then it should activate. Now you know what the key is,you could try ringing the MS toll free number
My System SpecsSystem Spec
6 Days Ago   #30
JMCLAY

Windows 7 Home Premium 32 bit
 
 

Hi Torchwood & SIW2,


I reinstalled using an ISO created at the time.



I will try kb971033 as suggested.


I see from the web that a lot of people are finding the same as me, that when I spoke to a Microsoft agent, he told me they could no longer activate Windows 7.


So I suspect it will all come down to what havoc is wreaked on my PC at the end of their 30-days and however many re-arms I can use. If the PC can still run Finale and Reaper off-line, so be it.


If anything comes of the kb971033 trial, I will post. I may be able to get a valid key from the local tip!


Regards


Jim
My System SpecsSystem Spec
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