I purchased my windows from digital river but because I have changed my computers hard drive multiple times, I had to reactivate it. It seems, Microsoft has blocked my key because of activating too many times. Who can I contact to get it unblocked?
What is the exact message you receive? Have you read this thread?
Windows 7 Activation problem; activation key blocked. - Microsoft Answers
To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to Tell - Home
You are screwed, to put it bluntly. Windows 7 no longer exists. I decided to re-install mine from an image made a year ago, and it failed the Microsoft Activation as having an invalid key, even though it is the original paid-for key. I called Microsoft, and they said they could not help because their "support" has finished, and they won't lift a finger to re-activate the key.
I will run the PC offline from now on, and take it to the dump when the C: drive next goes wallop.
I think I'll go for Ubuntu next time.
JMCLAY
If you'd care to post the MGADiag report, we may be able to fix your problem.
o properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx
Hi Noel,
Well I must say I didn't expect any help on such an ancient OS! My product key label says Windows Home Premium OA and there is a number X16-96072 and barcode #1: 15G29N005501 and barcode #2: 00196-169-596-009, I hope this is what you were looking for. There is also the Product key, a bit battered, with a "B" or an "8" which I can't be sure of.
The Microsoft guy (whose English I found desperately hard to understand) basically said, tough, we can't access anything for Windows 7 even if we wanted to.Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-74XYM-BH4JX-XM76F Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y= Windows Product ID: 00359-112-0000007-85608 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {A4E2CD0B-6E39-4A1A-BF2B-AD9C64078D2A}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000000 Build lab: 7601.win7sp1_rtm.101119-1850 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003] File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003] File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003] File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003] Other data--> Office Details: <GenuineResults><MachineData><UGUID>{A4E2CD0B-6E39-4A1A-BF2B-AD9C64078D2A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85608</PID><PIDType>5</PIDType><SID>S-1-5-21-1207157917-2650651486-523727034</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1401 </Version><SMBIOSVersion major="2" minor="5"/><Date>20160505000000.000000+000</Date></BIOS><HWID>65B93607018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, HomePremium edition Description: Windows Operating System - Windows(R) 7, RETAIL channel Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00359-00170-112-000000-00-1033-7601.0000-1322020 Installation ID: 018795155954834752348673363810995613716665143614857956 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: XM76F License Status: Initial grace period Time remaining: 43200 minute(s) (30 day(s)) Remaining Windows rearm count: 1 Trusted time: 20/05/2020 17:25:06 Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: N/A HealthStatus: 0x0000000000000000 Event Time Stamp: N/A ActiveX: Not Registered - 0x80040154 Admin Service: Not Registered - 0x80040154 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEA6GEeKBzNEDNU8uJrOJjoHxgDYj2cPEqz6bYYeQ== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC 050516 APIC1015 FACP 050516 FACP1015 HPET 050516 OEMHPET MCFG 050516 OEMMCFG OEMB 050516 OEMB1015 SSDT A M I POWERNOW
The history is that the C: drive died about 18 months ago, and I re-activated Windows 7 Ok at the time. I've forgotten exactly how. As I lost the original repair CD at the time, I cloned the C: drive onto a bootable USB stick a few weeks ago (must have deja vu) as an ISO file in case of future emergencies.
The PC started acting up 2 weeks ago, and I came to the conclusion that the OS was in difficulty, so I thought I'd be very smart and reload using the stick, which worked a treat, until the activation threats started to come in.
Cheers
Jim (JMCLAY)
Last edited by Brink; 20 May 2020 at 12:55. Reason: code box
If you have used it several time what did you expect your running a pirated copy
Hi Noel,
Just looking at the last few bits of the product key in the Diagnostic report, it's not the same as the one on the label.
Now I think of it, it is possible that somehow Microsoft gave me a new product key ~ 2-1/2 years ago when my C: drive got fired.
If so, it would explain why the key from the label doesn't work.
I hope I'm not exasperating you! As you might guess from my remark about Ubuntu, I've just about had it with Microsoft and their lack of interest in older systems. A friend of mine in Cork was cutting out sails for yachts using an Apple 2 he bought about 25 years ago, and was still getting some support from them up until a couple of years ago.
Last edited by JMCLAY; 21 May 2020 at 04:40. Reason: error
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