cannot install update kb949041


  1. Posts : 12
    windows 7 (64 bit)
       #1

    cannot install update kb949041


    for at least the past 2 weeks, every time I turn off my computer it says it's installing an update. Then several days ago, I discovered it's the same update each time! It's Security Update for Microsoft Office PowerPoint Viewer 2003 (KB949041) When I click on more information, it says this update is for:

    Supported operating systems: Windows 2000 Service Pack 4, Windows Server 2003 Service Pack 1, Windows Vista, Windows XP Service Pack 2

    But my computer has Windows 7, not any of these other systems! Plus, I have PowerPoint 2010, not 2003!

    I've already run the fixit tool many, many times! It seems to temporarily fix it but not permanently. Yesterday I hid this update but today it's back again!!

    How can I permanently delete this update since it doesn't apply to my system?

    I have a Dell One19 all in one computer. Here are the specs if you need them:

    Processor

    Type Intel® Celeron®
    Intel Celeron Dual-Core
    Intel Pentium® Dual-Core
    Intel Core™2 Duo
    Intel Core2 Quad Back to Top
    Drives and Devices

    Drives one 3.5-inch internal
    hard-drive, one tray-load optical drive Wireless (optional) LAN 802.11 b/g Available devices serial ATA hard drive, DVD-ROM (optional), DVD+/- RW (optional), microphone array, and 8-in-1 Media Card Reader
    Back to Top
    Memory

    Connectors two internally-accessible DIMM sockets Capacities 1 GB and 2 GB Memory type dual channel 800 MHz DDR2 Memory configurations possible 1 GB, 2 GB, 3 GB, and 4 GB Back to Top
    Computer Information

    System chipset Intel G41+ICH7 Data bus width 64 bits Processor address
    bus width
    32 bits BIOS chip (NVRAM) W25X80AVSSIG
    (8 Mb) Memory speed 800 MHz System bus frequency 800/1066/1333 MHz Back to Top
    External Connectors

    Network adapter RJ45 connector USB 2.0 three side-panel and three back-panel connectors Audio two side-panel connectors for microphone/line-in and headphone/line-out; one back-panel connector for line-out IEEE 1394a one side-panel 4-pin serial connector Back to Top
    Video

    Video type Intel X4500 LCD interface Low-Voltage Differential Signaling (LVDS)
    Back to Top
    Audio

    Audio type Integrated speakers Power 2 W x 2
    Back to Top
    Display

    Type (active-matrix TFT) 18.5 inches, 16:9, WXGA Maximum resolution 1366 x 768 Luminance 300 cd/m2 Response time (typical) 5 ms Contrast ratio Min. 600; Typ. 1000 Viewing angles 8° to 35°
    Back to Top

    Camera

    Pixel 1.3 megapixel Video resolution 1280 x 1024 at 8 fps
    160 x 120 ~ 640 x 480 at 30 fps Diagonal viewing angle 66°
    Back to Top
    Power

    Wattage 130 W Voltage 100-240 VAC Backup battery 3-V CR2032 lithium coin cell
    Back to Top
    Physical

    Type Inspiron One 19 Inspiron One 19T Height 386.39 mm (15.21 inches) 385.90 mm (15.20 inches) Width 477.39 mm (18.79 inches) 476.90 mm (18.80 inches) Depth 103.98 mm (4.09 inches) 107.30 mm (4.20 inches) Weight (approximate) 7.3 kg (16.1 lb) 8.3 kg (18.3 lb)
    Back to Top
    Computer Environment

    Temperature range:
    Operating 10°C to 35°C
    (50°F to 95°F) Storage -40°C to 65°C
    (-40°F to 149°F) Relative humidity 10% to 90%
    (non-condensing) Maximum vibration (using a random-vibration spectrum that simulates user environment): Operating 0.26 GRMS random for
    2 min in all operational orientations Storage 2.2 GRMS random for
    15 mins Maximum shock (measured with hard drive in
    head-parked position and a 2-ms half-sine pulse):
    Operating Half-Sine Pulse: 40G for 2ms with a change in velocity of 20 in/s
    (51 cm/s) Storage Half-Sine Pulse: 40G for 22 ms with a change in velocity of 240 in/s
    (609 cm/s) Altitude (maximum): Operating -15.2 to 3048 m
    (-50 to 10,000 ft) Storage -15.2 to 10,668 m
    (-50 to 35,000 ft) Airborne contaminant level G2 or lower as defined by ISA-S71.04-1985


    Thanks
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    Try uninstalling the PowerPoint Viewer from the Programs & Features listing
      My Computer


  3. Posts : 12
    windows 7 (64 bit)
    Thread Starter
       #3

    wow! You're good! I uninstalled it, shut down & now when I logon, don't have any more updates!! It was weird though, in my programs list it showed PowerPoint 2010 but when I uninstalled it, it said PowerPoint 2003!! I had no idea it was listed like that......I never used it that much anyway.

    Thanks!
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    Did you uninstall PowerPoint or the PowerPoint Viewer? They are two toally different things.
    Which version of Office do you have installed (and licensed?)
      My Computer


  5. Posts : 12
    windows 7 (64 bit)
    Thread Starter
       #5

    I don't remember if it was the viewer. I have Office 2010 licensed...
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    All editions of Office 2010 come with PowerPoint included.
    Can you still open Powerpoint?
    If not, then you uninstalled the wrong thing.
      My Computer


  7. Posts : 12
    windows 7 (64 bit)
    Thread Starter
       #7

    yes, I can still open powerpoint & I can still view powerpoint presentations! I didn't realize office included powerpoint. I use Office sometimes but I usually use OneNote & sometimes Excel.

    Thanks for your help!
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    You're welcome - good luck.
      My Computer


 

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