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#1
Getting Not Genuine Windows Message
I am running Win 7 Pro, OEM that came with my Dell. All of a sudden I am getting a "Not a Genuine Windows" error. Windows is genuine as it's the original installation from Dell with all the updates. I called Dell who tried some stuff and couldn't remedy the problem (we did the uninstall and reinstall the KB971033 update). Dell then told me to call Microsoft which I did.
The tech at MS, after trying some things that did not work including accessing my computer remotely, told me we need to do a repair of Windows 7. He told me that I could not use the Dell reinstall disc but that I could use any Windows 7 retail disc. He said I "could not" use a retail upgrade disc, a real copy of which I have from another computer.
A thread on this forum under another topic said an upgrade disc is ok. So now I am confused. Can I use the retail upgrade disc to repair the installation or do I need to hunt down a non-upgrade Windows 7 installation disc?
Or can I use a downloaded ISO of Windows 7 Pro with SP 1 to do the repair with?
Thanks, kind of stuck and any thoughts appreciated.