Windows 7 all of a sudden saying it's not genuine.

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  1. Posts : 16
    Windows 7 64 Home Premium
       #1

    Windows 7 all of a sudden saying it's not genuine.


    Hey all.

    Well, the above pretty much sums up my problem. Booted into Windows like any normal day and I was greeted with the following message on a black screen "This copy of Windows 7 is not genuine".

    I had an option to either go online and resolve it or an ask me later tab. I obviously clicked the former and it took me to Microsoft's validation page where it said "Validating Windows this should only take a few minutes".

    The result? A page where it advises which version of Windows is best for me and buy options. What?!

    I know my copy is genuine and it hasn't done this before so this is new for me. I have run a virus scan and malware scan so I don't think it's virus/malware at play. Not edited the registry in any way and have done a few restarts to see if was just a glitch or the system playing silly buggers. Nope, still says it on every reboot.

    I now have this in the bottom right hand corner of my desktop: "Windows 7 build 7601 this copy of Windows is not genuine".

    I'm pretty stumped. Can I not just go to somewhere and put in the product key that is attached to my tower and re validate it?

    I have included the MGDiag tool report. Hope you can help me out. Cheers.

    Code:
    Note: Windows 7 Home Premium Edition
    
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-DDGGW-J4HCT-WY4RR
    Windows Product Key Hash: LBBNdBjOgDVnX3HmlFT1t0faJuc=
    Windows Product ID: 00359-034-2953646-85418
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {81A35413-A8DD-4A58-B8D8-893D25A26345}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120305-1505
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{81A35413-A8DD-4A58-B8D8-893D25A26345}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WY4RR</PKey><PID>00359-034-2953646-85418</PID><PIDType>5</PIDType><SID>S-1-5-21-404062662-915392528-52827270</SID><SYSTEM><Manufacturer>Foxconn</Manufacturer><Model>9657AA</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20080813000000.000000+000</Date></BIOS><HWID>23690000010000FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid. 
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:18:2012 23:22
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    N/A, hr = 0x8007000d
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC IntelR AWRDACPI
    FACP IntelR AWRDACPI
    HPET IntelR AWRDACPI
    MCFG IntelR AWRDACPI
      My Computer


  2. Posts : 1,814
    XP / Win7 x64 Pro
       #2

    When and where did you purchase your Win 7 DVD and license from?
      My Computer


  3. Posts : 6,668
    Windows 7 x64
       #3

    Use the pone activation option. If you have a valid key they will get you sorted.
      My Computer


  4. Posts : 16
    Windows 7 64 Home Premium
    Thread Starter
       #4

    FliGi7. It was purchased via Amazon.co.uk on 27/02/12. Now, it was left for a while before install but since using it for 6 months I've had it trouble free. It's only done this to me this week. That's why I'm so confused.

    It's the Home Premium Upgrade Edition but I did a fresh install on a seperate hard drive.

    Maguscreed. What's pone? Is this the solution? Could you care to explain further please?
      My Computer


  5. Posts : 1,814
    XP / Win7 x64 Pro
       #5

    He means phone option, e.g. calling in to Microsoft to have them activate it for you. That is what I would try at this point if you know it's a valid key and you've properly entered it upon install.
      My Computer


  6. Posts : 16
    Windows 7 64 Home Premium
    Thread Starter
       #6

    I feel so stupid now. *facepalm* :)

    Is there anywhere I can obtain the number? I imagine it's an 0800 jobbie.
      My Computer


  7. Posts : 7,730
    Windows 7 Ultimate SP1 64-Bit
       #7

    Click Start and type SLUI.exe 4 in the Search field then click SLUI.exe under Programs to access the Activation Wizard.

    Select your region (UK) and dial 0800 018 8354.
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    The problem here is possibly a corrupted Licensing Store - until it's fixed not activation can be successful..
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.


    You may have to use telephone activation.


    Reboot and Post back with a new MGADiag report
      My Computer


  9. Posts : 6,668
    Windows 7 x64
       #9

    yeah I meant phone, I need new batteries for my keyboard it misses letters sometimes without me noticing.
    looks like seavixen got you straight though.
      My Computer


  10. Posts : 18
    Windows 7 Professional 64bit
       #10

    seavixen32 said:
    Click Start and type SLUI.exe 4 in the Search field then click SLUI.exe under Programs to access the Activation Wizard.

    Select your region (UK) and dial 0800 018 8354.
    Make sure when asked "Is this for home use or business" say home. I've installed mine 7x64bit 5 times so far, never a problem.
      My Computer


 
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