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Windows 7: New Laptop, corrupt Windows files, Update not working.

04 May 2012   #1

Windows 7 x64
New Laptop, corrupt Windows files, Update not working.

Hi there
I just got my new Laptop today (ASUS K93SM), deleted all the preinstalled ASUS crap and tried doing a Windows Update when it got stuck at "Checking for updates", "Preparing to download" or "Downloading" (with 0KB progress all the time).
I tried only selecting one Update at a time but it didn't change anything.

Then I ran SFC /SCANNOW and it responded that some Windows files are corrupted. The laptop didn't come with any Windows DVD though so am I stuck in this situation???

Filtered SFC logs in the attachments


Attached Files
File Type: txt sfcdetails01.txt (139.2 KB, 21 views)
File Type: txt sfcdetails02.txt (278.5 KB, 8 views)
My System SpecsSystem Spec
04 May 2012   #2

Windows 7 Pro 64 bit SP1

i believe that windows update has it's own log file. Check that for a better idea what's going on. This is overly obvious but make sure you are connected to to internet sometimes I try to update computers at work but I find I forget to plug cable in or connect through aircard.
My System SpecsSystem Spec
04 May 2012   #3

Windows 7 x64

I'm connected and I can load any website I want.

Update log is in the attachments.

Trying to do some System Restores atm.

Attached Files
File Type: log WindowsUpdate.log (213.0 KB, 34 views)
My System SpecsSystem Spec

04 May 2012   #4

Windows 7 Pro 64 bit SP1

hmmm.. try running the msft fixit tool in 'aggressive mode' if it allows this option : How do I reset Windows Update components?

Do you have SP1??

ALSO check your date and time to see if they're correct. (Stupid i know, but I fixed WU like this once)
My System SpecsSystem Spec
04 May 2012   #5

Windows 7 x64

Date and time are set properly, SP1 is installed.

I'll try running the msft fixit tool after I'm done with the System Restores.
My System SpecsSystem Spec
04 May 2012   #6

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1

Quote   Quote: Originally Posted by fuerchter View Post
I'm connected and I can load any website I want.

Update log is in the attachments.

Trying to do some System Restores atm.
2012-02-21 16:49:10:685 664 d8c Service *********
2012-02-21 16:49:10:685 664 d8c Service ** END ** Service: Service exit [Exit code = 0x240001]
2012-02-21 16:49:10:685 664 d8c Service *************
2012-05-04 15:08:23:872 1056 eec Misc =========== Logging initialized (build: 7.5.7601.17514, tz: +0200) ===========
2012-05-04 15:08:23:888 1056 eec Misc = Process: C:\Windows\system32\svchost.exe
2012-05-04 15:08:23:904 1056 eec Misc = Module: c:\windows\system32\wuaueng.dll
Updates did install on februari 21 .you installed computer then?
No updates in march and april?????
My System SpecsSystem Spec
04 May 2012   #7

MS Windows 7 Ultimate SP1 64-bit


Read your laptop documentation.
You are looking for info on how to perform a restore/recovery to factory conditions.

Perform the restore.

After system restored, use Win 7 Backup and Restore to make a system image backup so that you can recover in a more graceful fashion.

Oh yes, you backup to an EXTERNAL USB drive.

Make a system repair disc. You will need it for a restore of that system image if you have a disaster and for many other repair/restore operations.

START | type System Repair | Enter key | Create Disc button


After that, go to the asus site and check for a bios update, check for a chipset update, check for driver updates.

To avoid give you a shock, I'll hold off on all of the other steps one should take until the above recommendations have been carried out.
My System SpecsSystem Spec
04 May 2012   #8

Windows 7 x64

So the system restore didn't work I still got corrupt files. Going to try the suggestion with the fixit tool now first.

Also I just got the laptop today I didn't do any updates in February.

Fixit is apparently only Beta and I can't join it atm.

I'll try to restore it to factory conditions.

After doing the System Restore I just wanted to try updating one update at a time again and this time it worked. I'll try to do more.

So it seems to work now again, thanks guys ^^
My System SpecsSystem Spec

 New Laptop, corrupt Windows files, Update not working.

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