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Windows 7: Windows Seven Crashed During Update today.

11 May 2012   #1

Windows 7 Home Premium 64 Bit
Windows Seven Crashed During Update today.

I just got a new laptop this week.

This is the exact laptop I have, Asus X54C 15.6 inch laptop (Intel Pentium B960 2.2GHz, 8Gb RAM, 500Gb HDD, DVDSMDL, LAN, WLAN, Webcam, Windows 7 Home Premium 64-bit): Computers & Accessories

This morning when turning it off, it started to update with the usual screen saying not to turn it off or unplug. I went out to do some stuff, and when I came back my laptop was turned off so I assumed the installation had finished. However when I pressed the power on button the laptop turned on, it was still how I had left it installing updates. However it seemed to be making no progress whatsoever. It was still on 1 of 60 updates. I left it for a while, but I needed to take it home and seen as it wasn't doing anything I held the power on/off button to power down the laptop to take it home. When home the laptop would refuse to boot to windows, and the screen would just go black. I tried to start the laptop in safemode, but again it wouldn't load. I performed startup repair but it said the problem couldn't be fixed. I then performed a system restore, however it also said that could not be performed. However after clicking okay, windows loaded up and prompted me to log in. Upon which I am on the computer now with no problems, a contradictory message came up saying that the system restore had been succesful. I'm now worried that there still could be some problem that might arise when I close down my computer and need to start it up the next time, in addition it is wanting me to install updates and prompting me to restart my computer. Does anyone have any advice on how I can ensure that the computer does not have the same problems again when updating, and in addition how can I make sure that there are no problems waiting in the computer to surface again and it is fixed?

Thanks Alex

My System SpecsSystem Spec
12 May 2012   #2

MS Windows 7 Ultimate SP1 64-bit

Welcome to SevenForums.

First use following to fill out your system specs:
Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec
(left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

Add the word laptop or desktop or netbook to the
“system manufacturer” block, for example,
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

That essay you wrote is much, too much for my simple mind.

Could you, very briefly, state your problem.

Please use the ENTER key to put spaces between the lines.

Long run-on paragraphs make difficult reading.

thanks for your understanding and cooperation,
My System SpecsSystem Spec

 Windows Seven Crashed During Update today.

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