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Windows 7: Unable to download and install updates on Windows7 x64

24 May 2012   #11

Microsoft Community Contributor Award Recipient


What happens if you try entering Safe Mode? Do things speed up and does computer behave more normally? Try to install SURT from Safe Mode.

Safe Mode

You could also look for problems and errors around the time the last SURT failed to install by using Event Viewer.

Event Viewer - Open and Use in Windows 7

Another possible troubleshooting step is a Clean Boot (aka Clean Startup.) Sometimes applications or services that run in the background can cause problems. A Clean Boot might be able to isolate something.

Troubleshoot Application Conflicts by Performing a Clean Startup

If still no joy I think a Repair Install (link in post # 3) might be a viable option at this point.

My System SpecsSystem Spec
08 Jun 2012   #12

Windows7Home x64

Still persevering I've decided I'll go for a clean install as now I'm losing use of both browsers. Please could you advise how?.
Nigel Stockley
My System SpecsSystem Spec
08 Jun 2012   #13

Microsoft Community Contributor Award Recipient


There are three possibilities on how to do a clean install depending on what kind of install media you have; ie: a retail full install disk, a retail upgrade disk, or a factory OEM disk. And one of our Forum admins was kind enough to provide tutorials for each.

Clean Install Windows 7

Clean Install with a Upgrade Windows 7 Version

Clean Reinstall - Factory OEM Windows 7

Did you not want to try the repair install first? If successful it will preserve your installed programs, personal settings, user accounts, drivers, etc. If not successful, all you've lost is about an hour of time. Whether you try the repair install or go straight for the clean install, you'll have to visit the Windows Updates site. A personal suggestion on how to proceed.

Rather than let Windows Updates install everything automatically (the Microsoft recommended way to do it) I suggest you turn off automatic updates and select "Never check for updates (not recommended)". Then you can manually select the updates to install. They're classified as Critical/Important, Recommended, and Optional. If SP1 is already on your install disk, that's great. If it's not, I'd install SP1 first as that will take care of the first 50-100 updates.

Then proceed with the critical/important and install just a few at a time (maybe groups of 5 or 10.) Keep track of the KB numbers. Install the first group, reboot, make sure the computer is functioning properly. If it is, install the next group. If the computer suddenly has issues, you'll know exactly which group of updates to uninstall. Then you can install just one update at a time. They'll either install properly or you'll know which update is the problem. You can ignore that update temporarily and resume installing the next group. Yes, it's a lot slower process but I've had excellent results on my own machines doing it this way. If you let the updates install automatically there's a greater chance for problems and you'll probably never know which update caused the problem (IMHO.)
My System SpecsSystem Spec

11 Jun 2012   #14

Windows7Home x64

To do a Repair/Install ,I a have a factory installed Windows7x64 to my Acer Netbook 1810TZ and obviously no DVD/USB stick to use,I've followed the links and I' completely bamboozled as too the correct process to proceed with,so as to avid any more confusion ,I've decided to take my netbook to a Computer repair shop to fix.
regards and thank you
Nigel Stockley
My System SpecsSystem Spec
11 Jun 2012   #15

Microsoft Community Contributor Award Recipient


Nigel I have to apologize. It completely escaped me that you have a netbook. Many Aspires have a second hidden recovery partition on the hard drive that can be used to restore the computer to factory specifications. The recovery would restore the computer to the way it was when you first brought it home. So if your problems are software related, this might be the way to proceed. (Hardware related problems like bad memory, a failing hard drive, etc will not be fixed.)

Hard Disk Recovery should be enabled by default. If it is not, you may need to go into your systemís BIOS by hitting F2 at boot and enable it under the Advanced tab.

Once Hard Disk Recovery is enabled, restart the system and hit ALT+F10. This will begin restoring from the Aspire system recovery partition. You will be prompted to type six zeros as a security step. Type 000000 to proceed. You will then see a screen to select your Operating System. Do this and hit enter and the recovery process will begin.

If this doesn't work then a repair facility might be your best option. Again, my apologies.
My System SpecsSystem Spec

 Unable to download and install updates on Windows7 x64

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