Windows is not Genuine

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  1. Posts : 2
    Windows 7 Ultimate
       #1

    So last night while browsing the interebz I noticed in the right bottom corner of my screen, that It said "Windows 7 Build 7601, is not Genuine." I have never received this before I have a retail version of Windows 7 Ultimate 64bit and I have already spoke to Microsoft and they determined my Key is legit(but were not much help from there) My machine is one that Ive built. Ive had this Key on hear for over a year. The first thing I did was go to Start>Computer>Properties> Where it should say Windows Activation code it is blank and does not have a "change" button. I went next to installed updates to remove the verification update and it says " No updates are installed on this computer." Ive tried the CMD promt "slmgr.vbs -ipk <type your product key here>" and it gave me Error 0xc004F016.

    I really need some help on this one, If I have to reinstall my OS I will. I should have made an Image before now so that this wouldn't be a problem. Any help Would be nice I will Copy the data from MGADiag in after it runs. Thanks!!

    Code:
     
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
     
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-6M4G9-MB6V4-R62WX
    Windows Product Key Hash: X7a33wgyRE3vUvpDctsTCzFZn8g=
    Windows Product ID: 00426-292-4543831-85673
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {C8362996-26D1-4EBC-BF38-E765DC7BE05F}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
     
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
     
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
     
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
     
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
     
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Cody\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
     
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
     
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C8362996-26D1-4EBC-BF38-E765DC7BE05F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-R62WX</PKey><PID>00426-292-4543831-85673</PID><PIDType>5</PIDType><SID>S-1-5-21-2212560331-1675992407-1232260899</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2001 </Version><SMBIOSVersion major="2" minor="6"/><Date>20110308000000.000000+000</Date></BIOS><HWID>5D243A07018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
     
    Spsys.log Content: 0x80070002
     
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012 
     
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:21:2012 21:25
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
     
     
    HWID Data-->
    HWID Hash Current: NAAAAAIABAABAAEAAAACAAAAAQABAAEAln0a4sQ5dxaebtajVPniX8ax7lmke/aALsMC0A==
     
    OEM Activation 1.0 Data-->
    N/A
     
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            030811        APIC1143
    FACP            030811        FACP1143
    SRAT            AMD         FAM_F_10
    HPET            030811        OEMHPET 
    MCFG            030811        OEMMCFG 
    OEMB            030811        OEMB1143
    SSDT            A M I         POWERNOW
     
     
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
     
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-6M4G9-MB6V4-R62WX
    Windows Product Key Hash: X7a33wgyRE3vUvpDctsTCzFZn8g=
    Windows Product ID: 00426-292-4543831-85673
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {C8362996-26D1-4EBC-BF38-E765DC7BE05F}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
     
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
     
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
     
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
     
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
     
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Cody\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
     
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
     
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C8362996-26D1-4EBC-BF38-E765DC7BE05F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-R62WX</PKey><PID>00426-292-4543831-85673</PID><PIDType>5</PIDType><SID>S-1-5-21-2212560331-1675992407-1232260899</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2001 </Version><SMBIOSVersion major="2" minor="6"/><Date>20110308000000.000000+000</Date></BIOS><HWID>5D243A07018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
     
    Spsys.log Content: 0x80070002
     
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012 
     
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:21:2012 21:25
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
     
     
    HWID Data-->
    HWID Hash Current: NAAAAAIABAABAAEAAAACAAAAAQABAAEAln0a4sQ5dxaebtajVPniX8ax7lmke/aALsMC0A==
     
    OEM Activation 1.0 Data-->
    N/A
     
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            030811        APIC1143
    FACP            030811        FACP1143
    SRAT            AMD         FAM_F_10
    HPET            030811        OEMHPET 
    MCFG            030811        OEMMCFG 
    OEMB            030811        OEMB1143
    SSDT            A M I         POWERNOW
    Hopefully this screen shot will help as well.
    Attached Thumbnails Attached Thumbnails Windows is not Genuine-capture.png  
    Last edited by Brink; 12 Jun 2012 at 10:24. Reason: merged consecutive posts and code box
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    I *really* hate that particular error - Error: 0xC004F012 - it's terribly uninformative.

    Please install the WAT update Description of the update for Windows Activation Technologies and post another MGADiag report - it may tell us a little more.

    ( Oh - and welcome to SevenForums, by the way! :) )
    Last edited by NoelDP; 12 Jun 2012 at 08:20. Reason: greetings
      My Computer


  3. Posts : 2
    Windows 7 Ultimate
    Thread Starter
       #3

    Hey thanks for the reply, I will do that when I get home and reply back.
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    Ah - if you're going to be a while, then you may want to try this as well, after installing the update.....

    Please try recreating the Licensing Store.
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
    If you are asked for your Key, use the one on the COA sitcker on eht machine's case
    Reboot and Post back with a new MGADiag report
      My Computer


  5. Posts : 2
    windows 7 home premium 32 bit
       #5

    thank you VERY much. that helped me out greatly
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    It may have helped - but did it solve the problem???
      My Computer


  7. Posts : 7,055
    Windows 7 Home Premium 32 bit
       #7

    Hi NoelDP, that was a post by a first timer interrupting and not the OP.:)
      My Computer


  8. Posts : 2
    windows 7 home premium 32 bit
       #8

    yes it did solve the problem,
      My Computer


  9. Posts : 1
    Windows 7 Home Premium 64bit
       #9

    new timer here too, but just registered solely so I could say thank you, that worked perfectly for me too.

    Not so often that you get such a straightforward answer that works no less!
      My Computer


  10. Posts : 7,055
    Windows 7 Home Premium 32 bit
       #10

    Hi Noel DP,
    In many cases of Windows turning non-genuine all of a sudden, you have advocated recreating the licensing store first (rather than taking a short-cut of putting the COA key and activating it, which is an ultimate solution when nothing else works) - and that had worked just like these two. I feel this should be the correct approach to the problem.

    (Keeping this in mind, in a concurrent thread where OP’s Royalty OEM activation turned non-genuine, I had suggested that he should first try System Restore to the point before the event occurred. Incidentally that thread has been deleted in toto for whatever reason.)

    In these cases wouldn’t a system restore to a point before this event occurred restored whatever was missing or corrupted like the licencing store (except of course a corrupted SLIC in an OEM machine) and resolved the problem?
    Or am I missing something?
      My Computer


 
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