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Windows 7: Checking for updates of my windows 7 system no longer responds

24 Jun 2012   #41
a cooperator

Windows 7 Home Premium SP1-64bit.
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Data will still be in-place after this in-place Upgrade unless there is a catastrophic failure to HD or during repair so that even a boot disk cannot retrieve it. This hasn't happened in any of the countless Repair Installs I've helped with.

Nevertheless back up by dragging your active User folders (Documents, Pictures, Music, Favorites, etc) to External, another HD, DVD, flash stick or upload 7gb free with each Windows Live ID to Skydrive - this can be easily done with Sync Any Folder to Your SkyDrive Account | PCWorld

Make sure you have everything you need in those folders, or drag it separately.
Thank you so much,
But this tool whose image is below wouldn't enable me to do a backup copy of all what I want whether the entire system with my data or just my data.



If might be NO, then what would it do? Or at least send me any link to give me more information about the use of the tool above

Finally: Why does it not respond when I click on it?


My System SpecsSystem Spec
.
24 Jun 2012   #42
F5ing

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by a cooperator View Post
Quote   Quote: Originally Posted by gregrocker View Post
Data will still be in-place after this in-place Upgrade unless there is a catastrophic failure to HD or during repair so that even a boot disk cannot retrieve it. This hasn't happened in any of the countless Repair Installs I've helped with.

Nevertheless back up by dragging your active User folders (Documents, Pictures, Music, Favorites, etc) to External, another HD, DVD, flash stick or upload 7gb free with each Windows Live ID to Skydrive - this can be easily done with Sync Any Folder to Your SkyDrive Account | PCWorld

Make sure you have everything you need in those folders, or drag it separately.
Thank you so much,
But this tool whose image is below wouldn't enable me to do a backup copy of all what I want whether the entire system with my data or just my data.



If might be NO, then what would it do? Or at least send me any link to give me more information about the use of the tool above

Finally: Why does it not respond when I click on it?
Since clicking on "Backup & Restore" is NOT working for you, use Windows Explorer to copy your data to a safe place. After you copy it all you can continue with a Repair Install. Most likely you will not lose your data anyway, and when you're done with the repair your "Backup & Restore" will likely start working again.
My System SpecsSystem Spec
24 Jun 2012   #43
a cooperator

Windows 7 Home Premium SP1-64bit.
 
 

Quote   Quote: Originally Posted by F5ing View Post
Quote   Quote: Originally Posted by a cooperator View Post
Quote   Quote: Originally Posted by gregrocker View Post
Data will still be in-place after this in-place Upgrade unless there is a catastrophic failure to HD or during repair so that even a boot disk cannot retrieve it. This hasn't happened in any of the countless Repair Installs I've helped with.

Nevertheless back up by dragging your active User folders (Documents, Pictures, Music, Favorites, etc) to External, another HD, DVD, flash stick or upload 7gb free with each Windows Live ID to Skydrive - this can be easily done with Sync Any Folder to Your SkyDrive Account | PCWorld

Make sure you have everything you need in those folders, or drag it separately.
Thank you so much,
But this tool whose image is below wouldn't enable me to do a backup copy of all what I want whether the entire system with my data or just my data.



If might be NO, then what would it do? Or at least send me any link to give me more information about the use of the tool above

Finally: Why does it not respond when I click on it?
Since clicking on "Backup & Restore" is NOT working for you, use Windows Explorer to copy your data to a safe place. After you copy it all you can continue with a Repair Install. Most likely you will not lose your data anyway, and when you're done with the repair your "Backup & Restore" will likely start working again.
Thank you so much indeed, I rally have an external 1TB hard disk. However, it isn't divided. I want to divide it now and then I will move my date into it,

But I have two question now:
First: Are there any tools in windows 7 which enable to divide a an external HDD? Or I should use another programs.

Finally: I am fairly sure that my computer is infected, so I am quite scared that if I insert the external HDD to be divided, it will be infected. Or at least when I move the my data into it.
My System SpecsSystem Spec
.

24 Jun 2012   #44
gregrocker
Microsoft MVP

 

Install and run a Malwarebytes Full Scan of your C drive now.

Then create a New Folder on the external named Repair Install Backup, drag your named User folders and any other unsorted data into that folder. Then rightclick on the External to run a Malwarebytes scan.
My System SpecsSystem Spec
24 Jun 2012   #45
a cooperator

Windows 7 Home Premium SP1-64bit.
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Install and run a Malwarebytes Full Scan of your C drive now.

Then create a New Folder on the external named Repair Install Backup, drag your named User folders and any other unsorted data into that folder. Then rightclick on the External to run a Malwarebytes scan.
but it is 'ARO software ', is it Malwarebytes?


Should I scan my computer on safe mode or not?
Should I let it remove all what it found?
My System SpecsSystem Spec
24 Jun 2012   #46
gregrocker
Microsoft MVP

 

Absolutely NOT! You clicked on the Registry cleaner (scam) ad at the bottom of the page. Uninstall it now in Control Panel>Programs and Features.

I don't know how one could miss the huge green Download Now button at the top under the program's title:

Malwarebytes Anti-Malware - CNET Download.com
My System SpecsSystem Spec
24 Jun 2012   #47
a cooperator

Windows 7 Home Premium SP1-64bit.
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Absolutely NOT! You clicked on the Registry cleaner (scam) ad at the bottom of the page. Uninstall it now in Control Panel>Programs and Features.

I don't know how one could miss the huge green Download Now button at the top under the program's title:

Malwarebytes Anti-Malware - CNET Download.com
I am downloading that program from here:
My System SpecsSystem Spec
24 Jun 2012   #48
a cooperator

Windows 7 Home Premium SP1-64bit.
 
 

I downloaded and installed it now:


Do I have to let it delete any files even if not malware?
Do I have to scan in the safe mode?
My System SpecsSystem Spec
24 Jun 2012   #49
gregrocker
Microsoft MVP

 

It should only find genuine threats.
Post back a screenshot of what it finds before you clean it up.
My System SpecsSystem Spec
25 Jun 2012   #50
a cooperator

Windows 7 Home Premium SP1-64bit.
 
 

Quote   Quote: Originally Posted by gregrocker View Post
It should only find genuine threats.
Post back a screenshot of what it finds before you clean it up.
Hi Gregrocker,
I hope you are fine,

I have scanned my computer with Malwarbytes, and I recommended to do that in the 'safe mode'.
Anyways, I am quite surprising that the result of the scanning was that there are about ten threats, it doesn't matter how many they are. However, what it is important is that I when I checked the details of the scan, I checked out that all of those files which are suspicious as threats are inside copies of program(in other words, program is not installed). As a result, how do they cause the problems of my computer such 'the updates of windows and system restore and the other problems.


If those files were really threats, they wouldn't active until I install them. In other words, as far as I know that a virus is not active, unless it is installed or even click on it to be run.
Would you like to believe if anyone said that when he scanned a compressed file which content is TXT files, he found threats.
For me, however, I wouldn't believe that even if expert said to me that that is possible, especially when you have another Security program such as Norton Internet Security which didn't detect any threats in that compressed file.

These are the result,

I hope you can determine which ones I should let Malwarbystes delete.



Is this enough or I should send the log file? But the log file is most of them is Arabic

This is the report of the scan::

Code:
C:\Program Files\VS Revo Group\Revo Uninstaller Pro\Revo.Uninstaller.Pro.2.x.x.Generic.Patch-JW.exe (RiskWare.Tool.CK) -> لم ينفذ أي إجراء
C:\Program Files (x86)\PDF Converter Pro\pdf.converter.pro.10.07-patch.exe (PUP.Hacktool.Patcher) -> لم ينفذ أي إجراء
C:\Users\محمد\AppData\Local\TempDIR\BetterInstaller.exe (PUP.BundleInstaller.Somoto) -> لم ينفذ أي إجراء
C:\Users\محمد\Desktop\exclusion\Internet Download Manager(IDM)\Internet Download Manager(IDM)_Setup\Internet.Download.Manager(IDM).6.7.2.by.elbasha.bisso\Internet.Download.Manager(IDM).6.7.2.by.elbasha.bisso\crack\SnDk&p.exe (RiskWare.Tool.CK) -> لم ينفذ أي إجراء
C:\Users\محمد\Desktop\exclusion\برامج حرق الاسطوانات\SoftonicDownloader_for_nero-burning-rom.exe (PUP.OfferBundler.ST) -> لم ينفذ أي إجراء
C:\Users\محمد\Desktop\SOFTWARE\Variety programs\برامج التعامل مع الملفات\Progrms for dealing PDF files\PDF convert\PDF.Convert.Pro.10.07\patch\pdf.converter.pro.10.07-patch.exe (PUP.Hacktool.Patcher) -> لم ينفذ أي إجراء
C:\Users\محمد\Desktop\SOFTWARE\Variety programs\برامج التعامل مع الملفات\Progrms for dealing PDF files\PDF convert\PDF.Convert.Pro.10.07__5BmyLEECH.me_5D1\PDF.Convert.Pro.10.07_[myLEECH.me]\patch\pdf.converter.pro.10.07-patch.exe (PUP.Hacktool.Patcher) -> لم ينفذ أي إجراء
C:\Users\محمد\Desktop\SOFTWARE\Variety programs\برامج الميديا و الفلاش و  الصوتيات\برنامج تحويل و تعديل و حرق الصوتيات\VinylStudio_v7.5.6\Keygen.Only-CORE\CORE10k.EXE (Dont.Steal.Our.Software) -> لم ينفذ أي إجراء
C:\Users\محمد\Desktop\SOFTWARE\Variety programs\برامج الميديا و الفلاش و  الصوتيات\ملتيميديا(برامج الميديا )ة\انواع برامج تسجيل الصوت والفيديو من صفحات النت\Replay-Capture-Suite-Applian\Replay Media Catcher 4.0.9\Replay Media Catcher 4.0.9\Crude\crd.exe (TheftMarker.Crude) -> لم ينفذ أي إجراء
C:\Users\محمد\Desktop\SOFTWARE\Variety programs\برامج الميديا و الفلاش و  الصوتيات\ملتيميديا(برامج الميديا )ة\انواع برامج تسجيل الصوت والفيديو من صفحات النت\Replay-Capture-Suite-Applian\Replay Media Catcher 4.0.9\Replay Media Catcher 4.0.9\Crude\keygen.exe (Packer.ModifiedUPX) -> لم ينفذ أي إجراء
C:\Users\محمد\Desktop\SOFTWARE\Variety programs\برامج الميديا و الفلاش و  الصوتيات\ملتيميديا(برامج الميديا )ة\برنامج COM Player\COM-Player.exe (PUP.OfferBundler.ST) -> لم ينفذ أي إجراء
C:\Users\محمد\Desktop\برامج تعليمية\لغات برمجة\Matlab\Matlab 7.0\CD-1\keygen.exe (RiskWare.Tool.CK) -> لم ينفذ أي إجراء
C:\Users\محمد\Desktop\برامج صيانة متنوعة\registry cleaners programs\أداة تقوم بتنظيف ذاكرة متصفح الاكسبلور\tnawab\tnawab.exe (PUP.HistoryTool) -> لم ينفذ أي إجراء
C:\Users\محمد\Local Settings\TempDIR\BetterInstaller.exe (PUP.BundleInstaller.Somoto) -> لم ينفذ أي إجراء

(و)
It is important for me that I want a solution of the problem of the udpates and system system and backup and restore icons which don't run. If those files detected as threats, although they are jsut copies, then how do they cause these probelms?

But it really detected less threats than what Defender detected. The defender detected too many threats which I think they are not.
My System SpecsSystem Spec
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 Checking for updates of my windows 7 system no longer responds




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