New
#61
In that case I can only say that you need to talk to MS Windows Support - where you may be able to get free remote assistance - as I'm out of ideas.
https://support.microsoft.com/oas/de...direct=1&sd=gn
One final flip of the coin.....
please post an MGADiag report - it may give some indication of errors (although I doubt it )
we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.