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Windows 7: Windows 7 "Check for updates" window appears in blank!

30 Jun 2012   #1
gadp56

Windows 7 Pro X64 SP1
 
 
Windows 7 "Check for updates" window appears in blank!

I've tried some solutions to this rare situation and nothing.

I mean the following:
Windows 7 "Check for updates" window appears in blank!-windows-7-01-check-update-troubleshoot-screenshot.png

By the way, I've noted that:
1.- In 'View-Choose Details' window, there is "Name" option only (may be this is normal):
Windows 7 "Check for updates" window appears in blank!-windows-7-02-check-update-troubleshoot-view-choose-details-screenshot.png

2.- But, in 'Tools-Folder Options' window, in the 'View' tab, option "Always show menus" (normally in "Files and Folders" section, second position) has disappeared!:
Windows 7 "Check for updates" window appears in blank!-windows-7-03-check-update-troubleshoot-tools-folder-options-always-show-menus-disap.png
I didn't pressed the "Restore Defaults" button because I think this is for other purpose, isn't it?

So, I don't know what to do... I wonder someone of you may give me a hand to solve this...
In other words, please help me!

Thanks in advance,

gadp56




My System SpecsSystem Spec
.
30 Jun 2012   #2
kegobeer

Windows 7 Ultimate x64 SP1
 
 

What solutions did you try? Did you do a sfc /scannow operation? Have you run a complete virus and malware scan? Have you read this?

Solution: #elementModuleHeadertext# Windows update
My System SpecsSystem Spec
02 Jul 2012   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Quote   Quote: Originally Posted by kegobeer View Post
What solutions did you try? Did you do a sfc /scannow operation? Have you run a complete virus and malware scan? Have you read this?

Solution: #elementModuleHeadertext# Windows update

Word of warning!!
I accidentally click a link on that page, and MSE threw a fit with a Blacole download!
Encyclopedia entry: Trojan:JS/BlacoleRef.G - Learn more about malware - Microsoft Malware Protection Center
My System SpecsSystem Spec
.

02 Jul 2012   #4
gadp56

Windows 7 Pro X64 SP1
 
 
Windows 7 "Check for updates" window appears in blank! (Following)

Quote   Quote: Originally Posted by kegobeer View Post
What solutions did you try? Did you do a sfc /scannow operation? Have you run a complete virus and malware scan? Have you read this?

Solution: #elementModuleHeadertext# Windows update
First of all, thanks very much for your asap reply. Nevertheless, I'm learning a lot!
I'm so sorry I didn't do anything this past weekend...

Second, I've followed carefully step by step your indications, which means a lot of Windows restartings -indeed that's no problem, just explaining what I did.

1) sfc /scannow :
These are the results:
Useless perhaps, I copied the CBS.log file in a .txt
01a sfc scannow - 2012-07-02 Results.txt

Here is the .log
Attachment 219358

Please next see a capture of what I've seen after several restarts, ESET (Smart Security v4.2 Eng) always appears activated even after deselected it previously to a restart, and more than one time
Windows 7 "Check for updates" window appears in blank!-02-msconfig-system-conf-01.jpg

2) I've also run MicrosoftFixit.wu.Run.exe accordingly to the routine.
Told me something like it repaired 'what was possible'... nothing relevant (in my poor understanding), and it closed by itself.

But, the problem is still there... may be ESET causes it?...

One more thing, I've read the next supporting answer to this post telling me something about a trojan... I'm doing an ESET's in-deep running over all the hard disk (with two partitions) right now...
Let's see what happens anyway.

Do you have any additional suggestions, comments? Please let me know.
Perhaps and with very much time to this (!), I should do the routine one by one Services and Start items... what a big task...

Thanks to you again,

gadp56

Pd. Please excuse my poor english.


My System SpecsSystem Spec
02 Jul 2012   #5
gadp56

Windows 7 Pro X64 SP1
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Quote   Quote: Originally Posted by kegobeer View Post
What solutions did you try? Did you do a sfc /scannow operation? Have you run a complete virus and malware scan? Have you read this?

Solution: #elementModuleHeadertext# Windows update

Word of warning!!
I accidentally click a link on that page, and MSE threw a fit with a Blacole download!
Encyclopedia entry: Trojan:JS/BlacoleRef.G - Learn more about malware - Microsoft Malware Protection Center
Thanks for this important information, I'm gonna see such entry. Let's see what happens,

gadp56
My System SpecsSystem Spec
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 Windows 7 "Check for updates" window appears in blank!




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