I appreciate your perseverance.
Adding TrustedInstaller worked as described - Has Full Control and Ownership
I am getting the following error from regsrv32 in elevated CMD - See screencap.
Last edited by DukeS; 09 Jul 2012 at 20:52. Reason: Wrong attachment
With my one cell brain head ache I have I don't understand why you mail service should stop SP-1 from downloading and installing.
Make sure I.E. is you default browser. Run these programs and post results so the good folks here can take a look.
WVCheck - Artellos.com
http://go.microsoft.com/fwlink/?linkid=52012
@NoelDP - Same error.
@Layback Bear - "With my one cell brain head ache I have I don't understand why you mail service should stop SP-1 from downloading and installing"
Couldn't agree more, and also why being unable to uninstall something that isn't installed or used anymore should block the process. Persevering ... Will follow your steps and post back shortly. Thanks
Well, MGADiag ran fine, but clicking the Copy button introduced a new error code into the mix. Until now, I have never had an issue with copying and pasting.
Researching the code now.
I'm not familiar with the outcome codes on this screenprint. Does it tell us anything?
The Filescan is still running.
Don't worry about the error - that simply means that it was unable to save the backup files it creates.
Here's my usual instructions post for the MGADiag report....
To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
(please enclose the report in 'CODE'using the options in the response - this makes the threadeasier to read)
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx
Before seeing your note, I went ahead and screencapped. Will follow the instructions now. The other file scan is still in progress (large drive). This HP machine had an OEM Vista installed that was upgraded to Win 7 x64 Pro using an upgrade CD that came in a retail box. Sticker is not on the machine (still on the box) - yell if I need to locate it. No issues authenticating it. Is there a reason to be investigating whether it is genuine? Along the way, there was an upgrade to the hard drive which required re-authenticating. That too was uneventful.
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-GXP4G-Q82G3-372T7 Windows Product Key Hash: G7hYI/+GgbxhBm3xYnjE3Bt5YNo= Windows Product ID: 00371-152-5175424-85126 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7600.2.00010100.0.0.048 ID: {E52DE63A-B6B9-4B03-A1CF-45F351248136}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7600.win7_gdr.120503-2030 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{E52DE63A-B6B9-4B03-A1CF-45F351248136}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-372T7</PKey><PID>00371-152-5175424-85126</PID><PIDType>5</PIDType><SID>S-1-5-21-623914171-3884202912-3106111320</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq 8710w </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68MAD Ver. F.0C</Version><SMBIOSVersion major="2" minor="4"/><Date>20080414000000.000000+000</Date></BIOS><HWID>E5BA3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7600.16385 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, RETAIL channel Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00170-152-517542-01-1033-7600.0000-0892010 Installation ID: 016610322360415592783983057944302501542712490483121834 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 372T7 License Status: Licensed Remaining Windows rearm count: 2 Trusted time: 7/10/2012 11:13:40 AM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: N/A HealthStatus: 0x0000000000000000 Event Time Stamp: N/A ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: QgAAAAIACAABAAEAAgABAAAAAwABAAEA6GEmR7ZVTjQqbtJtJA2ubkaDKG+2sfoOeCMk+sSW3og+az2CykG4hSqF OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x0 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC HP 30C3 FACP HP 30C3 HPET HP 30C3 MCFG HP 30C3 SLIC HPQOEM SLIC-MPC TCPA HP 30C3 ASF! HP CHIMAYU SSDT HP HPQSAT SSDT HP HPQSAT SSDT HP HPQSAT SSDT HP HPQSAT SSDT HP HPQSAT
Last edited by DukeS; 10 Jul 2012 at 12:16. Reason: Added copy results and install history.
The file scan is still running, but there are 8 instances listed on the CMD widow of what I presume are potential issues with a file named slwga.dll. Any thoughts?
Here is the WVCheck result ..
I should note that drive E is an alternative boot partition containing the original Vista installation from prior to the upgrade to Win 7. It was created as a backup to the upgrade and now is only used to access archived documents.
Below, I am seeing that some files were not found - do I need to reinstall them?
Code:Windows Validation Check Version: 1.9.12.5 Log Created On: 1055_10-07-2012 ----------------------- Windows Information ----------------------- Windows Version: Windows 7 Windows Mode: Normal Systemroot Path: C:\Windows WVCheck's Auto Update Check ----------------------- WVCheck could not read the Auto-Update Option. ----------------------- Last Success Time for Update Detection: 2012-07-10 09:17:00 Last Success Time for Update Download: 2012-07-10 02:31:14 Last Success Time for Update Installation: 2012-07-10 02:46:20 WVCheck's Registry Check Check ----------------------- Antiwpa: Not Found ----------------------- Chew7Hale: Not Found ----------------------- WVCheck's File Dump ----------------------- C:\Windows\System32\slwga.dll Size: 14336 bytes Creation; 2/11/2011 18:29:57 Modification; 20/12/2010 22:38:16 MD5; 2008845b41d561fb77b77bbe0045099e Matched: slwga.dll ----------------------- C:\Windows\SysWOW64\slwga.dll Size: 14336 bytes Creation; 2/11/2011 18:29:57 Modification; 20/12/2010 22:38:16 MD5; 2008845b41d561fb77b77bbe0045099e Matched: slwga.dll ----------------------- C:\Windows\winsxs\amd64_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7600.16385_none_5b467ba9bd0679bb\slwga.dll Size: 14848 bytes Creation; 13/7/2009 17:52:11 Modification; 13/7/2009 19:41:54 MD5; cc03cf9f24946dcbd70acb3e1b2f05bf Matched: slwga.dll ----------------------- C:\Windows\winsxs\amd64_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7600.16723_none_5b856235bcd79403\slwga.dll Size: 15360 bytes Creation; 2/11/2011 18:29:57 Modification; 20/12/2010 23:15:31 MD5; b7213e92b270761b88b313b62ba0e13b Matched: slwga.dll ----------------------- C:\Windows\winsxs\amd64_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7600.20862_none_5be2bf06d6168a3a\slwga.dll Size: 15360 bytes Creation; 2/11/2011 18:29:57 Modification; 20/12/2010 23:9:5 MD5; 86b7d4d7a87ecb9e6bded44c52c8d5d9 Matched: slwga.dll ----------------------- C:\Windows\winsxs\amd64_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7601.17514_none_5d778f71b9f4fd55\slwga.dll Size: 15360 bytes Creation; 2/11/2011 22:16:37 Modification; 20/11/2010 6:27:26 MD5; b6d6886149573278cba6abd44c4317f5 Matched: slwga.dll ----------------------- C:\Windows\winsxs\x86_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7600.16385_none_ff27e02604a90885\slwga.dll Size: 13824 bytes Creation; 13/7/2009 17:36:22 Modification; 13/7/2009 19:16:15 MD5; 01fe4bdd0b47a7d8bf34d78d2bc23ddb Matched: slwga.dll ----------------------- C:\Windows\winsxs\x86_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7600.16723_none_ff66c6b2047a22cd\slwga.dll Size: 14336 bytes Creation; 2/11/2011 18:29:57 Modification; 20/12/2010 22:38:16 MD5; 2008845b41d561fb77b77bbe0045099e Matched: slwga.dll ----------------------- C:\Windows\winsxs\x86_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7600.20862_none_ffc423831db91904\slwga.dll Size: 14336 bytes Creation; 2/11/2011 18:29:57 Modification; 20/12/2010 22:29:6 MD5; 2332de32759ebcc691850e092b2564a6 Matched: slwga.dll ----------------------- C:\Windows\winsxs\x86_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7601.17514_none_0158f3ee01978c1f\slwga.dll Size: 14336 bytes Creation; 2/11/2011 22:16:27 Modification; 20/11/2010 5:21:24 MD5; 19f75d71e4256f5113d64ce2bb66b838 Matched: slwga.dll ----------------------- E:\Windows\System32\slwga.dll Size: 14336 bytes Creation; 31/5/2008 9:16:0 Modification; 19/1/2008 1:4:5 MD5; 6b5dc9711fd15a0e944a4f17366e2300 Matched: slwga.dll ----------------------- E:\Windows\SysWOW64\slwga.dll Size: 12288 bytes Creation; 11/8/2009 17:21:11 Modification; 11/4/2009 0:28:24 MD5; da887f28054d78ee8637bebb924a2db5 Matched: slwga.dll ----------------------- E:\Windows\winsxs\amd64_microsoft-windows-security-licensing-wga_31bf3856ad364e35_6.0.6000.16386_none_a82f436fb51d18f9\slwga.dll Size: 14336 bytes Creation; 2/11/2006 3:26:29 Modification; 2/11/2006 5:19:9 MD5; 986d9df7d8f6bb8ae1a8382069502b48 Matched: slwga.dll ----------------------- E:\Windows\winsxs\amd64_microsoft-windows-security-licensing-wga_31bf3856ad364e35_6.0.6001.18000_none_aa66056bb20829cd\slwga.dll Size: 14336 bytes Creation; 31/5/2008 9:16:0 Modification; 19/1/2008 1:4:5 MD5; 6b5dc9711fd15a0e944a4f17366e2300 Matched: slwga.dll ----------------------- E:\Windows\winsxs\amd64_microsoft-windows-security-licensing-wga_31bf3856ad364e35_6.0.6002.18005_none_ac517e77af29f519\slwga.dll Size: 14336 bytes Creation; 31/5/2008 9:16:0 Modification; 19/1/2008 1:4:5 MD5; 6b5dc9711fd15a0e944a4f17366e2300 Matched: slwga.dll ----------------------- E:\Windows\winsxs\x86_microsoft-windows-security-licensing-wga_31bf3856ad364e35_6.0.6000.16386_none_4c10a7ebfcbfa7c3\slwga.dll Size: 12288 bytes Creation; 2/11/2006 6:21:0 Modification; 2/11/2006 3:46:13 MD5; b39f1844ad6c656f64acd32caee72caa Matched: slwga.dll ----------------------- E:\Windows\winsxs\x86_microsoft-windows-security-licensing-wga_31bf3856ad364e35_6.0.6001.18000_none_4e4769e7f9aab897\slwga.dll Size: 12288 bytes Creation; 31/5/2008 9:20:47 Modification; 19/1/2008 0:36:30 MD5; 7269a928bc18dafbddcffb96b6e987f1 Matched: slwga.dll ----------------------- E:\Windows\winsxs\x86_microsoft-windows-security-licensing-wga_31bf3856ad364e35_6.0.6002.18005_none_5032e2f3f6cc83e3\slwga.dll Size: 12288 bytes Creation; 11/8/2009 17:21:11 Modification; 11/4/2009 0:28:24 MD5; da887f28054d78ee8637bebb924a2db5 Matched: slwga.dll ----------------------- WVCheck's Dir Dump ----------------------- WVCheck found no known bad directories. WVCheck's Missing File Check ----------------------- WVCheck found no missing Windows files. WVCheck's HOSTS File Check ----------------------- WVCheck found no bad lines in the hosts file. WVCheck's MD5 Check EXPERIMENTAL!! ----------------------- user32.dll - e8b0ffc209e504cb7e79fc24e6c085f0 -------- End of File, program close at 1138_10-07-2012 --------
Last edited by Brink; 10 Jul 2012 at 15:53. Reason: code box
The WVCheck is over to the Bear :)
There's nothing wrong with the MGADiag report that I can see - sometimes it can give pointers to problems relating with updates, as well as its primary function of indicating genuineness.
As you say, it's indicating genuine and activated, although it apparently hasn't ever been validated? (not essential!)
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