Win 7 Pro build 7601 not genuine

ruhcaw · 18 Jul 2012

Went to use my home PC tonight (it had been on for most of the day). It has the black backgoround with "Build 7601 Windows not genuine" in the bottom right hand corner.

PC is about 5 x years old and was running windows XP until start of this year when I bought a copy of win 7 Pro. Everything fine until tonight, PC seems to have done some optional updates today for

nVidia Display
Realtek PCIe
Logitech webcam

I tried activate over the automated phone call but that didn't work

Attached it the diagnostic report, any help welcome and appreciated.

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-JTHJP-6Q82R-K3HP7
Windows Product Key Hash: IVgeseFmT4hhSfgL4oVxEpWxxC8=
Windows Product ID: 00371-222-0049384-86757
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {5FD8633B-466E-496F-8080-ECBC6DF2BB06}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office XP Small Business - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237

-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-

80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5FD8633B-466E-496F-8080-ECBC6DF2BB06}

</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>***

**-*****-*****-*****-K3HP7</PKey><PID>00371-222-0049384-86757</PID><PIDType>5</PIDType><SID>S-1-5-21-3923822507-

1709512600-1196190274</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product 

Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5ND2 SE ACPI BIOS 

Revision 0301</Version><SMBIOSVersion major="2" 

minor="4"/><Date>20061027000000.000000+000</Date></BIOS><HWID>834B3907018400FA</HWID><UserLCID>0809</UserLCID><Sys

temLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)

</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotifi

cation/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-

0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Small 

Business</Name><Ver>10</Ver><Val>84E11606E8629A4</Val><Hash>nNSGgiXYOWbAfYu+LZaErhvboJI=</Hash><Pid>54188-OEM-

1792711-43122</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="10" 

Result="100"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" 

Version="10" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 770bc271-8dc1-467d-b574-73cbacbeccd1
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00172-222-004938-00-2057-7601.0000-2002012
Installation ID: 012063994944729076864335915724690682683384969174877632
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: K3HP7
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 4
Trusted time: 18/07/2012 22:46:02

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:18:2012 21:56
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAEAAgACAAAAAQABAAEAonaex/gBSCTAIKQeBkNCqsD70hvPwzyyKoU=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            Nvidia        ASUSACPI
  FACP            Nvidia        ASUSACPI
  HPET            Nvidia        ASUSACPI
  MCFG            Nvidia        ASUSACPI
  SSDT            Nvidia        ASUSACPI
  SSDT            Nvidia        ASUSACPI

HonorGamer · 18 Jul 2012

This key is blocked from activation or validation. It looks like it is an MSDN key. Did you buy Win 7 from retail store? or get it through a MSDN partnership?

kegobeer · 18 Jul 2012

Where did you buy this?

ruhcaw · 18 Jul 2012

Thanks for the replies, since posting this I went on Chat with Microsoft and they told me the same thing MSDN copy.

"It seems you are running a license intended for a particular channel which is MSDN or for Software development, and these are not valid for resale and use by anyone other than the owner of the MSDN subscription; hence if Microsoft discovered this unauthorized activity a permanent block will be place on the product key to prevent from further abuse".

I did a google shopping search over Xmas last year for Win 7 and found an online retailer who was selling Win 7 full install. From the website it appeared I would get a boxed copy but in the end I received an email with ISO download and product key. Can't remember the website and it was something like "laptoprepairlostock". I have emailed the guy tonight to see what happens, although I'm not too hopeful.

On the plus side Microsoft said

"I would like to inform you also that Microsoft is committed to helping customers who were inadvertently sold counterfeit Microsoft software. If you are willing to provide some details, including some personal information, Microsoft will send a complimentary copy of Windows 7 ultimate to qualified customers who have been sold a counterfeit version of Windows. You must submit a proof of purchase, the counterfeit DVD, and a counterfeit report that contains detailed information about the purchase".

I'll post back on here how I get on with the seller and microsoft

NoelDP · 19 Jul 2012

The Key in use is an MSDN Key. Unless you are an MSDN subscriber, you are not entitled to use the Key – and whoever sold it to you was not entitled to do so. Your Windows Key is from a not-for-resale MSDN account. You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key.(all they are trying to do is to get past the 45-day claims window. or avoid you sending the evidence of their crimes to the authorities)
Please read the following stickies.... .................................
Blocked Product Keys
and
Advice on Safe Software Shopping (revised 4/10/2011)
The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.
see also this post....
The New York Times - Chasing Pirates: Inside Microsoft

Also - have a look at this video....

http://www.youtube.com/watch?v=hzqNNiOM0c

ruhcaw · 19 Jul 2012

The S/W has been running for 6 x months, I have tried emailing the address where it came from but no reply so far.

One question is, if Microsoft know this key is MSDN why did they let me activate it and use it for 6 x months making my chances of refund etc almost impossible. i.e. if they can spot now it's MSDN why not when I originally activated. At least then I could have possibly got a refund.

ruhcaw · 19 Jul 2012

Also I was thinking if I do manage to get in touch with the seller and was given another key, I would go back on Chat with microsoft for them to validate before using

NoelDP · 19 Jul 2012

Here's my standard spiel on the time-delays involved in tagging abused keys....

For MSDN Keys:- MS can only act once a key hits a threshold (and they won't tell an outsider what that threshold is, understandably). They then have to put it through internal systems to ensure that all relevant parties are informed, just in case it's an oversight - then it enters the queue for the next update to the system.
I have no idea how often the WAT checking system is updated, but I would suspect that it's no more than weekly because of admin and timing issues. The internal MS processes could therefore take easily a couple of months. It therefore depends on how close to the end of a vendors sales list you are, and how quickly he's selling them.
The cannier ones will sell just enough to stay under the threshold for each product (MSDN subs include a huge number of products), until they've maximised the profits, then try and flood the market before disappearing into the sunset, laden with your cash.
This could take anything up to a year or more.

For products sold using a loader:- The loader gets around online activation by fooling the computer into thinking that the OS is installed onto the correct machine, by modifying certain files.
Because of a number of factors, it's impossible to stop this, so MS came up with the WAT update - which has the ability to scan the relevant files, and detect the use of a loader tool. If the user fully updates the machine, including recommended updates and optional updates, then the WAT update is installed and starts work, and within 3 days, a loader-installed machine will get a notification.
However, the WAT update is a voluntary one, at least at the first update run, and can be uninstalled, or refused The other time the WAT update is installed is when you validate Windows for some reason - it is part of the validation process, rather than the activation process. this time, it does the scan immediately, and again this will show as non-genuine if a Loader is present. If a user never needs/wants to validate, then they need never install the WAT update, and may never see a non-genuine notification.

kegobeer · 19 Jul 2012

ruhcaw said:

Also I was thinking if I do manage to get in touch with the seller and was given another key, I would go back on Chat with microsoft for them to validate before using

The seller isn't going to respond. He sold you an illegal key. If that email address is still valid I'd be very surprised.

ruhcaw · 19 Jul 2012

Ye ... I realise this but I have to at least try. I haven't had an undelivered response to the email but no reply either. I have also tried phoning the number given but no answer there (again no real surprise)

I remembered I paid for this using paypal, when I spoke to them today they said they can only get involved in a dispute if it's within 45 x days of the transaction. The also said they can only cover stuff that is actually posted and software was a dodgy area or not covered. Finally they said if paying for any software using paypal to make sure the money comes from a credit card or bank rather than money in your paypal account as this will give 105 x days (I think) security on the transaction.

I will get back onto MS and see if I fill in the report etc whether they will offer anything (not really holding out much hope here either)