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Windows 7: Error 80073712 & Numerous repeats of updates

02 Aug 2012   #1

Windows 7 Professional 32 bit
Error 80073712 & Numerous repeats of updates

I'm new here and I have been doing lots of reading.
I have windows 7 pro with SP1.
I'm having a problem with three updates.
I have installed them numerous times.I check the update history and it says they were successful. (If that's the case why are you wanting to install again? )
Now when I try to "check for updates" I get the error 80073712.
I have tried Microsoft fixit numerous times. I have tried the hotfix KB947821(also numerous times) to no avail. I'm running out of ideas. Any thoughts?

My System SpecsSystem Spec
02 Aug 2012   #2

MS Windows 7 Ultimate SP1 64-bit

Windows Defender Offline
performs an offline scan of an infected PC to remove viruses, rootkits and other advanced malware.
is a free standalone, bootable malware and virus remover from Microsoft.

Download Windows Defender Offline (about 785 kB)
You will have the choice of downloading the 32bit version (x86) or the 64 bit version (x64).
The link will help you determine whether you are running a 32 bit version or 64 bit version of Windows

NOTE!! You can download and prepare a 32 bit version using a 64 bit version of Windows
NOTE!! You can download and prepare a 64 bit version using a 32bit version of Windows.

You run the 32 bit version on a 32 bit version of Windows.
You run the 64 bit version on a 64 bit version of Windows.

The 32 bit download file name is: mssstool32.exe
The 64 bit download file name is: mssstool64.exe

For the curious, this program was originally name Microsoft Standalone System Sweeper.

Requires an Internet Connection.
Insert 512 mB or larger USB stick into a usb port.
Run the downloaded program--mssstool64.exe or mssstool32.exe
NEXT button
Choose the option On a USB flash drive that is not password protected
NEXT button
NEXT button
The install program will:
format the usb stick using the NTFS format.
download less than 230 mB.
name the USB stick WDO_Media32 or WDO_Media64
use less than 300 mB.

How to UPDATE the Windows Defender Offline USB stick:
reinsert the usb stick
run the installation program, mssstool64.exe or mssstool32.exe, again.
the update will download less than 65 mB.

Since the malware database is sometimes updated several times in a day, always update before running.

Bootup your computer from the USB stick
Windows Defender Offline will automatically perform a quick scan.
After the quick scan finishes, Choose Full Scan
Select all of your drives

The initial, full scan can easily take several hours, but
Remember, your computer is being very thoroughly checked for all types of malware.

A cause of your problem is malware which is the reason for the above.
My System SpecsSystem Spec
08 Aug 2012   #3

Windows 7 Professional 32 bit

Thank you karlsnooks for the quick reply.

An update,
I have come to the conclusion that it is not malware. I ran defender offline,more than once. Found nothing. I have tried other programs for malware, nothing. I tried running Sfc /scannow and it is not able to perform this action. I have tried re installing windows from cd but it can not do that either, so I can't even do a repair.
I did notice that since June 26th that it has not tried to look for updates.(or maybe not been able to update)
The Netframe 4.0 was installed on the 14th of June. Would this have anything to do with what is going on?
My System SpecsSystem Spec

08 Aug 2012   #4

MS Windows 7 Ultimate SP1 64-bit

Carry out following script and attach the resulting file to your next post.

# **********************INSTRUCTIONS**************************
# ************************************************************
# WIN key | type POWERSHELL | do NOT hit ENTER |
# in the PROGRAMS list, right-click on WINDOWS POWERSHELL |
# choose "Run as administrator" |
# Click on the YES button (if such appears)
# WIN key = key with Microsoft log on top
# for the guru:
# WIN | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
# ************************************************************
# STEP 2 ** COPY AND PASTE ***********************************
# ************************************************************
# COPY the script using CTRL+C,
# COPY every line of script down thru both EXIT statements
# PASTE into Powershell
#----Right-Click at the PowerShell Prompt
#----(Ctrl+V does not work)
# Start copying with first script line without a # at start of the line
# Note: Actually, you can paste the entire file if you rather
#-------Lines starting with a # are ignored by PowerShell
# ************************************************************
# STEP 3 ** SCRIPT OUTPUT & SCRIPT PURPOSE *******************
# ************************************************************
# --The script output and purpose is given at the very front of the script
# --The script output and purpose is given at the very front of the script
# ************************************************************
# ***************** NOTE - POWERSHELL VERSION*****************
# if you receive this error msg:
#--The system can not find the path specified
# you may need to update your PowerShell
# you must be using Powershell 2.0 or later.
# To determine your Powershell version:
#---Run PowerShell
#---enter $host.version
#---you should see at least:
# Major Minor Build Revision
# ----- ----- ----- --------
# 2......0......-1.....-1
# If you do not see the above, update your Vista/Win 7.
# ************************************************************
# *************** NOTE - EXECUTION POLICY*********************
# If you haven't set the execution policy, you may need to:
#---Run PowerShell
# ************************************************************

# ************************************************************
# Zips up your log files from Windows Defender Offline
#  and extended info about the log files
# Places WDOlogs.ZIP on your Desktop
# ************************************************************

function New-Zip {
String$Path, [Switch] $PassThru, [Switch] $Force )
Process { if (Test-Path $path) {if (-not $Force) { return } }
Set-Content $path ("PK" + [char]+ [char]+ ("$([char]0)" 18))
$item Get-Item $path$item.IsReadOnly $false;if ($passThru) { $item } } }
Copy-ToZip {param(
Parameter(Mandatory=$true,Position=0,ValueFromPipelineByPropertyName=$true)] [Alias('FullName')] 
String]$File, [Parameter(Mandatory=$true,Position=1)] [String]$ZipFile,[Switch]$HideProgress,[Switch]$Force )
Begin {$ShellApplication = New-Object -ComObject Shell.Application
if (-not (Test-Path $ZipFile)) {New-Zip $ZipFile};$Path Resolve-Path $ZipFile
Process {$RealFile Get-Item $File; if (-not $RealFile) { return }        
  if (-
not $hideProgress) {$perc +=5; if ($perc -gt 100) { $perc 
Write-Progress "Copying to $ZipFile$RealFile.FullName -PercentComplete $perc}
$Flags 0; if ($force) {$flags 16 -bor 1024 -bor 64 -bor 512};Write-Verbose $realFile.Fullname
.CopyHere($realFile.Fullname$flags);Start-Sleep -Milliseconds 500}}

$divider "#" 79
join-path $env:TEMP \wdofileinfo.txt
IF (test-path $fileinfo) {del $fileinfo -ea:silentlycontinue -force:$true}
$dir $env:windir '\Microsoft Antimalware\Support'
$a dir $dir  -rec -force -ea:silentlycontinue sort-object -property lastwritetime 
select namelastwritetimecreationtimelastaccesstimelengthextensionfullname
$a select namelastwritetime,creationtime,lastaccesstime,length
= @()
$arr += $f
where {$_.extension -eq '.log'} |Select fullname |
foreach (
$_.fullname) {
$c $divider
$e get-content -path $_.fullname
+= $c$d$e

$arr out-file $fileinfo
$env:userprofile '\desktop\WDOlogs.ZIP'
new-zip $ziploc -verbose:$false -ea:silentlycontinue -force:$true
-tozip  $fileinfo $ziploc -verbose:$false -hideprogress:$true
del $fileinfo


# ************************************************************ 
My System SpecsSystem Spec
08 Aug 2012   #5

Windows 7 Professional 32 bit

I will do that and post the results. It may take a few days to post.
My System SpecsSystem Spec

 Error 80073712 & Numerous repeats of updates

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