Windows 7 turns not genuine after 1.5 years

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  1. Posts : 11
    Windows 7 Home
       #1

    Windows 7 turns not genuine after 1.5 years


    Yesterday I received a notice that my Windows 7 is not genuine. Below is the reports I run.

    The W7 runds my HP desktop I bought 1.5 years ago. Since then I've been receiving updates from Microsoft. I don't remember whether I registered directly with Microsoft or just followed the HP instructions.

    About a month ago I started to experience some difficulties with my computer. It would freeze and the Task manager wouldn't be available. The computer would start working after I haphazardly stir cables inside, unhook and hood back the cables connected to the HD.

    Any help/advice would be greatly appreciated.

    After having previewed my post I can't see how wrap function should work. I didn't edit the report, just pasted it. I hope I did it right.

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {736FAEA0-DF57-4A27-B82A-ED618140DD29}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{736FAEA0-DF57-4A27-B82A-ED618140DD29}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-683786449-1924329095-4103933838</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-CPC</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>6.05</Version><SMBIOSVersion major="2" minor="6"/><Date>20110118000000.000000+000</Date></BIOS><HWID>A5ED3607018400F2</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>DDD15FEFA96D86</Val><Hash>CWjDZWB+u86tHXdQsqC51yUlX54=</Hash><Pid>89388-707-7629254-65613</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1033-7600.0000-2052009
    Installation ID: 006101223921753156155024312081938750716216002746662444
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 3
    Trusted time: 8/04/12 6:40:07 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:21:2012 20:29
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
     
    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GEq/9iGIJF8/FTIAqi+4LQlQho=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC HPQOEM SLIC-CPC
    FACP HPQOEM SLIC-CPC
    SRAT HPQOEM SLIC-CPC
    HPET HPQOEM SLIC-CPC
    MCFG HPQOEM SLIC-CPC
    OEMB HPQOEM SLIC-CPC
    SSDT HPQOEM SLIC-CPC
    SSDT HPQOEM SLIC-CPC
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Hi,

    Did you activate this installation using the 25 character key on the COA sticker? On desktops, the COA sticker is attached to the side of the case. On laptops, the COA sticker is attached underneath the laptop, or inside the battery compartment.

    Regards,
    Golden
      My Computer


  3. Posts : 11
    Windows 7 Home
    Thread Starter
       #3

    I don't remember how I activated the system. That was 1.5 years ago. The sticker should be in place, it is just located very inconveniently.
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    Try reactivate it with that COA key, and let us know.

    Regards,
    Golden
      My Computer


  5. Posts : 11
    Windows 7 Home
    Thread Starter
       #5

    It is bad to be stupid - I'm talking about myself.

    I tried to re-activate W7 with the key on the sticker and W7 was re-activated successfully. After than I ran a full Norton scan and there were no treats detected.
    So I'm still at a loss how this thing could have happened.

    I also chatted online with a Microsoft rep. I did that before I reactivated the system. The rep showed me a screen with a list of errors and said that the hackers
    attacked me and caused all my problems. He said he would fix all my problems for $99.99. When I said I have to think about that he immediately went down
    to $49.99. At that point I became really scared.

    Anyway, the system works for now, we'll see how it goes. Has anybody heard of any malicious soft behaving in a similar way?
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #6

    Hi,

    I hope you didn't pay to have anything fixed................ If so, then you were conned.

    Did you save a screen capture image of the screen he showed you?

    Regards,
    Golden
      My Computer


  7. Posts : 11
    Windows 7 Home
    Thread Starter
       #7

    Golden said:
    Hi,

    I hope you didn't pay to have anything fixed................ If so, then you were conned.

    Did you save a screen capture image of the screen he showed you?

    Regards,
    Golden
    No I didn't pay anything. I actually got really scared when he started this sort of bargaining, very typical of conmen. So I terminated all connections with him as soon as I could.

    And I didn't make any screenshots. First, I don't know how to do them, second, I wanted to close all windows ASAP after his chat. There were a lot of error messages on the log, but all of them looked like 2-3 the same repeated messages, likely notifications of the system being not genuine and something about a printer. The printer Has been off for a long time, so that might be an error of a port that the printer uses being inactive. I have very little knowledge of those things.
      My Computer


  8. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #8

    Thats good.

    So is your system showing as Genuine now? Are there other issues that need solving?

    Regards,
    Golden
      My Computer


  9. Posts : 11
    Windows 7 Home
    Thread Starter
       #9

    The basic Sysinfo (found in the properties of My Computer) says that W7 is activated, and there is a bluish rectangular to the right
    in which Microsoft offers genuine soft. I couldn't find anything anywhere that would say explicitly that W7 is genuine. But the notification
    re W7 being not genuine that I had before disappeared. That notification stayed in the right bottom corner and there is nothing there now.
    So I hope this issue has been resolved for now.
      My Computer


  10. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #10

    Hi,

    That sounds OK then - run another MGADIAG report and post it here again, since you re-validated your installation.

    Regards,
    Golden
      My Computer


 
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