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Windows 7 Build 7601 thinks it is not genuine.
I'm having a problem similar to many I have seen on these forums. Yesterday (2012.08.04) the little text message appeared in the bottom corner of the screen saying:
Windows 7Yesterday the desktop went black after a while and then periodically there came pop up dialogues both large and small telling me to go to the microsoft site to resolve the problem. At the site I was informed that my Windows was not genuine and that I could buy a new one for <I can't remember the price>.
Build 7601
This copy of Windows is not genuine
When I go to the System page of the Control Panel, at the bottom of the window where you would expect to see the option to provide an alternative product key, it says:
Status Not AvailableThe machine is an Acer Predator which I've owned for some eighteen months. It was purchased from a reputable source and I have no reason to suspect that the OS is anything other than genuine.
Product ID: Not Available
I've read some of the other similar threads and I've tried the following:
- CHKDISK c: /r - no errors reported
- sfc /scannow - no errors reported
- recreating the license store as described here: Build 7601 Not Genuine, Looking for Help to get it fixed.
Which fails like this:
C:\Windows\system32>net start sppsvcAs you might imagine I am still getting the error.
The Software Protection service is starting.
The Software Protection service could not be started.
A system error has occurred.
System error 2 has occurred.
The system cannot find the file specified.
This is the last report from MGADiag:
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0x8004FE21 Cached Online Validation Code: N/A, hr = 0xc0000022 Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7 Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34= Windows Product ID: 00359-OEM-8992687-00006 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {25B64C62-865F-49BA-99B6-E96B76B9356D}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.120503-2030 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{25B64C62-865F-49BA-99B6-E96B76B9356D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3673603920-1938417040-2204823040</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Predator G5900</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100720000000.000000+000</Date></BIOS><HWID>DFAF3907018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text. Error: 0x80070426 Windows Activation Technologies--> HrOffline: 0x8004FE21 HrOnline: N/A HealthStatus: 0x0001000000000000 Event Time Stamp: 8:5:2012 04:43 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: Tampered Service: sppsvc HWID Data--> HWID Hash Current: LgAAAAEAAAABAAIAAQACAAAAAQABAAEAonYIPKg3DPHOcDb9WBjaNDEKeIR2Vg== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC ACRSYS APIC2208 FACP ACRSYS FACP2208 HPET ACRSYS OEMHPET MCFG ACRSYS OEMMCFG SLIC ACRSYS ACRPRDCT OEMB ACRSYS OEMB2208 ASF! LEGEND I865PASF ASPT ACRSYS PerfTune WDTT ACRSYS OEDWDTT AWMI ACRSYS OEMB2208 SSDT DpgPmm CpuPm
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