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Security Update (KB2709715) - Failed to Update, Code 8020000E
G'day,
I'm having some trouble installing the above update. I've run the MrFixIt utility, but still get an error trying to install this update. Can someone recommend a solution to try?
This is an Asus X54C netbook running a clean install of Windows 7 Professional x64 OEM.
Regards,
Golden
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-HMV43-4VJP4-2XPD2 Windows Product Key Hash: ICzuR8ZBq92sVgVzcSnQ5UM+L3Y= Windows Product ID: 00371-OEM-9315604-53606 Windows Product ID Type: 8 Windows License Type: COA SLP Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {D0A14F7A-EDF0-4626-917B-15BC07081EB5}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.120330-1504 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{D0A14F7A-EDF0-4626-917B-15BC07081EB5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2XPD2</PKey><PID>00371-OEM-9315604-53606</PID><PIDType>8</PIDType><SID>S-1-5-21-3501384837-726289819-3567079140</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.</Manufacturer><Model>K54C</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K54C.207</Version><SMBIOSVersion major="2" minor="6"/><Date>20120418000000.000000+000</Date></BIOS><HWID>B6803807018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Cen. Australia Standard Time(GMT+09:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel Activation ID: da22eadd-46dc-4056-a287-f5041c852470 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00186-156-053606-02-3081-7601.0000-2172012 Installation ID: 003441849052211753415661811420799251364866595412517285 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 2XPD2 License Status: Licensed Remaining Windows rearm count: 3 Trusted time: 9/08/2012 11:12:59 PM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 8:2:2012 21:01 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GGufeLThpvMaAiMQPAuipIHLnM= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC _ASUS_ Notebook FACP _ASUS_ Notebook DBGP _ASUS_ Notebook HPET _ASUS_ Notebook MCFG _ASUS_ Notebook ECDT _ASUS_ Notebook SLIC _ASUS_ Notebook SSDT PmRef Cpu0Ist SSDT PmRef Cpu0Ist ASF! INTEL HCG