Win 7 OEM Product key invalid

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  1. Posts : 10
    Windows 7 Home Premium 64 Bit
       #1

    OEM Product key invalid - clean install with new OEM disc


    Hello

    I've just built this new system having had my old MoBo fail on me. On that system I had Xp professional running off the one of the 2 x Western digal hard drives.

    I am trying to install Win Home Prem 7 SP1 64 bit bought from Ebuyer.com in the UK.

    Installation 1: I connected the Samsung SSD as the primary drive with the two western digitals attached (including one with XP still on it). I installed Win7 onto the SSD - which was quick and fine until I got to the activation stage - which said my product key was invaild. I tried several times. Didn't work. I called to activate and the support person said there was a upgrade problem. I didn't select upgrade during the installation process though.

    Installation 2: I disconnected the 2 x western digitals and formated the drive using the Format feature in the Win7 set up. This installed a different Win 7 alongside the existing one (giving me a dual boot on the SSD - even though I formatted the drive?!). Product key still invalid.

    Installation 3: I format the drive using the Command Prompt in the Win 7 Set up process. Then restart - and install again. 1 version of windows this time - but still product key invalid.

    Insallation 4: I boot the PC using the western digital XP drive, and try to upgrade it from within XP - this doesn't work as XP is 32 and Win 7 is 64 !

    Installation 5: I format the SSD using the device manager/disk tools in XP including the Clean function. Disconnect the Western digital drives. Install WIn7 from boot. Product key still invalid. Call to verify installation - they confirm the product key is invalid - again asking about upgrading - but I don't have an upgrade disk and in this installation there is no other O/S.

    What have I done wrong? Was it the first installation with the drives connected?

    The only thing I can think i've not tried is too disconnect the SSD - make the western digital drive with my XP on my primary drive and try and install Win7 on top of it. Which is not ideal because I want to run the O/S from the SSD. The partition with XP is on is just 20gb so - i wanted to create a larger partition for the o/s to run on.

    Any help guys?!! Thanks! Greg
    Last edited by grgdvs; 10 Aug 2012 at 15:38. Reason: Better title
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
    - **in your own thread**, please
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    How to Tell
      My Computer


  3. Posts : 10
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #3

    here's my MGADig:
    Code:
     
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85733
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {02256A7D-DAB7-4B5B-AB5B-32F374B6297A}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{02256A7D-DAB7-4B5B-AB5B-32F374B6297A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85733</PID><PIDType>5</PIDType><SID>S-1-5-21-3573908096-3161395031-3421867903</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0802 </Version><SMBIOSVersion major="2" minor="5"/><Date>20111202000000.000000+000</Date></BIOS><HWID>59633A07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-000000-00-2057-7601.0000-2222012
    Installation ID: 012522350065865956166742819673329921034992414736372020
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XM76F
    License Status: Initial grace period
    Time remaining: 40500 minute(s) (28 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 10/08/2012 21:43:09
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
     
    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAln2wkGIj4ms4mBAzVPKmr4hfYj2ygh73FA8=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC 120211 APIC1016
    FACP 120211 FACP1016
    HPET 120211 OEMHPET 
    MCFG 120211 OEMMCFG 
    OEMB 120211 OEMB1016
    SSDT A M I POWERNOW
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    The Product Key in use is the Default Key - which cannot be activated.
    You need to change the Key to the one from your Windows Package, and then activate that.

    Click on teh Start button.
    In the Search box, type
    SLUI 3
    hit the Enter Key and follow the instructions.
    with luck it should activate over the internet.
    If not, use telepone activation



    telephone activation (operator calls)
    Click on the Start button
    in the Search box, type
    SLUI 4
    and hit the Enter key
    follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you
      My Computer


  5. Posts : 10
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #5

    Hi Noel

    Tried that - and called windows activitation twice - all have said my product key is invalid.

    The version on the COA is : Windows 7 Home Prem OEM Software Win Home Prem 7 SP1 64 Bit.

    Have Ebuyer sold me a dodgy disc?
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    Obviously the Keychange didn't take, for some reason, then.
    Try it this way - rebuilding the Licensing Store at the same time


    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe 3
    10) After a couple of seconds you will be asked for your Key - use the one on the COA sticker.
    Hopefully, this will activate automatically. If not, leave it for the moment.

    Reboot and Post back with a new MGADiag report
      My Computer


  7. Posts : 10
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #7

    Hi Noel, ok i've followed all of that. it didn't activate after following those steps. Heres the MGADiag:


    Code:
     
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85733
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {02256A7D-DAB7-4B5B-AB5B-32F374B6297A}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{02256A7D-DAB7-4B5B-AB5B-32F374B6297A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85733</PID><PIDType>5</PIDType><SID>S-1-5-21-3573908096-3161395031-3421867903</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0802 </Version><SMBIOSVersion major="2" minor="5"/><Date>20111202000000.000000+000</Date></BIOS><HWID>59633A07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-000000-00-2057-7601.0000-2232012
    Installation ID: 012522350065865956166742819673329921034992414736372020
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XM76F
    License Status: Initial grace period
    Time remaining: 40440 minute(s) (28 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 10/08/2012 22:54:29
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
     
    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEAln2wkGIj4ms4mBAzVPKmr4hfYj2ygh73qt0UDw==
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC 120211 APIC1016
    FACP 120211 FACP1016
    HPET 120211 OEMHPET 
    MCFG 120211 OEMMCFG 
    OEMB 120211 OEMB1016
    SSDT A M I POWERNOW
    Last edited by Brink; 10 Aug 2012 at 18:14. Reason: code box
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    YOu still have the Default Key.
    What are the last 5 characters of the Key you are inputting?
      My Computer


  9. Posts : 10
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #9

    its xXXX
    Last edited by grgdvs; 10 Aug 2012 at 18:22. Reason: prod key
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    Something is obviously preventing the successful Key change -
    what Anti-Virus are you using? what other security software is installed?
    I'm tempted to suggest uninstalling all such, and running any available removal tools for them, until such time as we isolate the problem.

    Before that - lets try the old-fashioned way :)

    Open an Elevated Command Prompt, and run the following commands

    slmgr /upk
    slmgr /ipk <Product Key>

    where <Product Key> is the key from your sticker, complete with dashes.

    Here I have to admit to being unsure what the response will be - I suspect that you'll get a 'success' or 'fail' message,
    If it's 'success', then before clicking on the OK, run another MGADiag report and post it. (then attempt activation - post a new MGADiag report after that as well)

    If it's a 'fail', then we need to know the EXACT error message you get.
      My Computer


 
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