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Windows 7: Problems installing windows updates both automatically and manually

17 Aug 2012   #1

windows 7 home premium 64 bit
Problems installing windows updates both automatically and manually

Hi i just bought a lenovo thinkpad t430 (this week) that came already with Windows 7 Home Premium 64 bit already installed and i'm having issues installing updates.

all the automatic updates would install but on reboot the install would fail (even with antivirus disabled and on safemode) reverting back to original settings.

i then went to do manual downloads and updates from the microsoft page. i managed to successfully install all of the "security update for windows" but all of the "update for windows 7 for x64 based systems" are the ones im having trouble with along with a few others.

on the manual download page for the KB2647753, KB2522422, etc (there are 10 of them total) i run into the validation required when i try to download. the actual download link for the windows activation tool (genuinecheck.exe) is "no longer supported. please download the newest version and ensure that your system clock is accurate".

i then went and manually downloaded MGAdiag.exe to run a manual diagnostic and this is what i get.

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD
Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=
Windows Product ID: 00359-OEM-8992687-00249
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {F41749F6-1F65-41CC-91EF-FD7BDF80DCDC}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F41749F6-1F65-41CC-91EF-FD7BDF80DCDC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FJQKD</PKey><PID>00359-OEM-8992687-00249</PID><PIDType>2</PIDType><SID>S-1-5-21-1226372086-3981965314-3208301863</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2342CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>G1ET41WW (1.16 )</Version><SMBIOSVersion major="2" minor="7"/><Date>20120525000000.000000+000</Date></BIOS><HWID>E7E13307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-G1   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800249-02-1033-7601.0000-2212012
Installation ID: 021202110864851020454026699844237916195452719602238815
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: FJQKD
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 8/17/2012 12:21:16 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:17:2012 11:26
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  ASF!			LENOVO		TP-G1   

when i try to plug in the validation code value of 0 into the manual webpage, i get directed to a page where i must click "continue" to complete validation. once i click it i get redirected to Genuine Windows - Microsoft Windows and the download is nowhere to be found. if i got back to the initial download page, same process all over again.

completely and thoroughly frustrated. please help?

My System SpecsSystem Spec
17 Aug 2012   #2

windows 7 home premium 64 bit

it said update as already been installed...
My System SpecsSystem Spec
18 Aug 2012   #3

Windows 7 Professional x64

I managed to update with KB2647753 first because it was list in the required updates in Control Panel\All Control Panel Items\Windows Update list. I selected only KB2647753 and downloaded it. Then ran all the outstanding updates successfully.

I now get a message stating my OS is not genuine when I start up. I have run Windows Validation from Genuine Microsoft Software which showed my OS to be genuine. ( I assumed it was as I brought it from Dell)
I am still trying to get GenuineCheck.exe to work
My System SpecsSystem Spec

18 Aug 2012   #4

MS Windows 7 Ultimate SP1 64-bit

Quote   Quote: Originally Posted by calvinlovehobbe View Post
it said update as already been installed...
I will ask one of the MGADiag experts to look at your post.

In the meantime, never install an update or workaround from any source other than Microsoft.

If you have, then I'm going to need you to carry out following:

Windows Defender Offline
performs an offline scan of an infected PC to remove viruses, rootkits and other advanced malware.
is a free standalone, bootable malware and virus remover from Microsoft.

Download Windows Defender Offline (about 785 kB)
You will have the choice of downloading the 32bit version (x86) or the 64 bit version (x64).
The link will help you determine whether you are running a 32 bit version or 64 bit version of Windows

NOTE!! You can download and prepare a 32 bit version using a 64 bit version of Windows
NOTE!! You can download and prepare a 64 bit version using a 32bit version of Windows.

You run the 32 bit version on a 32 bit version of Windows.
You run the 64 bit version on a 64 bit version of Windows.

The 32 bit download file name is: mssstool32.exe
The 64 bit download file name is: mssstool64.exe

For the curious, this program was originally name Microsoft Standalone System Sweeper.

Requires an Internet Connection.
Insert 512 mB or larger USB stick into a usb port.
Run the downloaded program--mssstool64.exe or mssstool32.exe
NEXT button
Choose the option On a USB flash drive that is not password protected
NEXT button
NEXT button
The install program will:
format the usb stick using the NTFS format.
download less than 230 mB.
name the USB stick WDO_Media32 or WDO_Media64
use less than 300 mB.

How to UPDATE the Windows Defender Offline USB stick:
reinsert the usb stick
run the installation program, mssstool64.exe or mssstool32.exe, again.
the update will download less than 65 mB.

Since the malware database is sometimes updated several times in a day, always update before running.

Bootup your computer from the USB stick
Windows Defender Offline will automatically perform a quick scan.
After the quick scan finishes, Choose Full Scan
Select all of your drives

The initial, full scan can easily take several hours, but
Remember, your computer is being very thoroughly checked for all types of malware.
My System SpecsSystem Spec
18 Aug 2012   #5
GMS Group

Windows 7 Professional (x64) Service Pack 1 (build 7601)

My System SpecsSystem Spec
18 Aug 2012   #6

MS Windows 7 Ultimate SP1 64-bit

For the time being use only IE for performing updates. Some others have had similar problems I have not and I do not use IE.
My System SpecsSystem Spec
18 Aug 2012   #7

windows 7 home premium 64 bit

hey everybody thanks for the help. im having a little more success with the automatic updates, DAVYB i got the one you mentioned to install first to go in. i have 9 more updates, do y'all have any ideas in regards to the order in which i should install them one at a time? its weird that the first one i got to go in wasnt the oldest one.

i still have:

still no luck with the manual download/genuine check off the website though. couldnt find a link to an actual .exe file for a new genuine check on your link either GMS.
My System SpecsSystem Spec
18 Aug 2012   #8

windows 7 home premium 64 bit

ok i just played around with the installation order and i ended up getting all of them finally!
thanks everybody for your help, i would say this situation is resolved?
My System SpecsSystem Spec
18 Aug 2012   #9

MS Windows 7 Ultimate SP1 64-bit

excellent and thanks for the report.
My System SpecsSystem Spec

 Problems installing windows updates both automatically and manually

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