Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Windows updates cause inability to connect to the internet (Xfinity)

19 Aug 2012   #1

Windows 7 Home Premium 64bit
Windows updates cause inability to connect to the internet (Xfinity)

The recent Windows updates (my install occurred on 8/18) caused my internet connection on my laptop to stop working. Other computers connected to the same modem/router connect fine. I am wondering if anyone knows any changes that the recent updates make that may cause the connection issues? I am running Windows 7 Home Premium 64bit. I have Xfinity internet through COMCAST. Their tech support was unable to help me resolve the issue.

I recovered to a backup from 8/13. I have turned off automatic updates until I can get this resolved.


My System SpecsSystem Spec
19 Aug 2012   #2

Microsoft Windows 10 Professional / Windows 7 Professional

Install one ot two each time till you find the problematic one?
My System SpecsSystem Spec
20 Aug 2012   #3

Windows 7 Home Premium

I encountered the same problem with my Acer laptop on Uverse. Did a restore and was able to access then re-ran Windows update and lost access again. Tried to resolve the problem with AT&T, but turned out it wasn't their problem, which it wasn't when I resurrected an old desktop and was able to hit the Internet. So I setup a chat with an Acer rep and he told me to re-run the updates then reload my network driver. I Restored and re-ran Windows Update again and noticed there were only 18 files instead of the original 19 and I was able to access the Internet after the update, did not have to reload my network driver... So I'm wondering if MS found something and dropped one of the original files... Now I need to find out what happened to my Restart, system hangs in the initial bootup... Hope you get it fixed, good luck!!
My System SpecsSystem Spec

20 Aug 2012   #4

Windows 7 Home Premium 64bit

I was able to identify the problem update by installing 1 at a time. I installed all of the other updates with no issues. I was finally able to successfully install the last update after all the other installs were completed. Thanks for the help.
My System SpecsSystem Spec
24 Aug 2012   #5

Windows Home

Can you provide the number of the update that causes the issue? Thanks!
My System SpecsSystem Spec

 Windows updates cause inability to connect to the internet (Xfinity)

Thread Tools

Similar help and support threads
Thread Forum
Memory drain and inability to open Internet Explorer
I recently started to receive error messages about my memory usage being high. I have looked at the processes on the task manager and the worst programs that seem to use the most memory appear to be iexplore.exe. I always sort the processes according to how much memory usage is being used and ...
Performance & Maintenance
Can't connect to internet "Windows was unable to connect to this netwo
Hello guys, I have just finished my very first computer build and am rather happy with most things. Unfortunately I am having problems connecting to the internet. I have a temporary dongle in place and because it's my only option for about a month I kinda need it to work. When I first...
Network & Sharing
Windows 7 freezes turn into inability to boot into anything
Hi, I hope this isn't a repeat of previous threads (I DID google to try to find an answer). My problems started several weeks ago with random freezes and BSODs. Upon investigation I learned to run sfc /scannow which I did and it always found problems that it couldn't fix (even if I ran it 5...
BSOD Help and Support
Adding security > inability to connect
Adding WPA 2. I use DD-WRT v24-sp2 (06/03/09) mega - build 12255 it's worked well for several years] on a small unsecured home network in order to increase the range. When I set this up several years ago I added a specific nondefault username and password to the Linksys 610N v1...
Network & Sharing
Inability to complete windows 7 upgrade installation
Despite having made several attempts, I've been unable to complete a Windows 7 installation. At my first attempt the compatibility check reported several issues all but one of which I was able to fix, but this last one refuses to go away. The report says I have an out-of-date driver for the...
Installation & Setup
Get Your Windows 7 Updates from Microsoft Connect
Windows 7 beta testers can download and install Windows 7 updates from the Microsoft Connect web site, no matter whether we’re running the Windows 7 Ultimate Beta, the Windows 7 Home Premium Beta, or Windows 7 Server Beta. These are some of the updates provided there: • Windows 7 Beta...

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 03:17.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App