Another Windows 7 build 7601 " This copy of windows is not genuine"

Page 1 of 2 12 LastLast

  1. Posts : 6
    Windows 7 Enterprise 64 bit
       #1

    Another Windows 7 build 7601 " This copy of windows is not genuine"


    This system was working fine until today,
    It now shows that " this copy of windows is not genuine" in the bottom right corner of the desktop
    This is not the original windows that came with the machine
    The system originally came with Windows 7 pro
    It now has windows 7 enterprise 64bit

    Code:
     
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070424
    Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
    Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
    Windows Product ID: 00392-918-5000002-85314
    Windows Product ID Type: 1
    Windows License Type: KMS Client
    Windows OS version: 6.1.7601.2.00010100.1.0.004
    ID: {24BC3195-C044-40E4-9AFE-04DCB2F39C89}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Enterprise
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{24BC3195-C044-40E4-9AFE-04DCB2F39C89}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85314</PID><PIDType>1</PIDType><SID>S-1-5-21-63291591-3828669782-3374190261</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq 8200 Elite USDT PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>J01 v02.15</Version><SMBIOSVersion major="2" minor="7"/><Date>20111110000000.000000+000</Date></BIOS><HWID>19EE3B07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
    Error: 0x80070424 
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:19:2012 18:36
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070424
    HealthStatus Bitmask Output:
     
    HWID Data-->
    HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEA6GFYD+wJls6c9cS0oPvOPC5z
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-BPC
      FACP   HPQOEM  SLIC-BPC
      HPET   HPQOEM  SLIC-BPC
      MCFG   HPQOEM  SLIC-BPC
      SSDT   AMICPU  PROC
      ASF!   INTEL    HCG
      SSDT   AMICPU  PROC
      SLIC   HPQOEM  SLIC-BPC
      TCPA   APTIO4  NAPAASF
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    You've almost certainly been using a Registry Cleaner - probably WiseFixer - and this has 'uninstalled' the Software Protection Service in its usual cavalier fashion.
    UNDO all 'repair' operations this tool has done, using its own undo options, then uninstall it.
    Then post back with a new MGADiag report, and we'll set about fixing the rest.
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    ...on the subject of the Emterprise/Pro change, I find it a little difficult to understand how that could happen without your knowledge.
    Has the machine been in for repair at some point? have you loaned it out to anyone? Have you a relative who may have 'upgraded' the system with a works license?
    The installed Key is a KMS key - and until we get the the Software Protection Service functional again, it's not possible to easily see what the activation status is. KMS Keys require re-activation at least every 180 days against the KMS Host Server owned by the organisation whose license is in use.

    There are theoretically, ways to 'downgrade' the system, but I have my doubts about them, and the only supported way to do it is to reformat and reinstall - preferably using the manufacturer's Recovery media, since this contains all required drivers.
      My Computer


  4. Posts : 6
    Windows 7 Enterprise 64 bit
    Thread Starter
       #4

    i don't see any installed registry cleaner on the system,
    not sure if someone else has used one in hopes of doing whatever they thought they were doing

    the system was purposely upgraded so it wasn't done without knowledge

    Is there any other way of getting the Software Protection Service running again ?
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    OK then - let's see if what I suspect is correct.

    Please open an Elevated (Administrator) Command Prompt window and use the following commands....

    net start sppsvc
    sc qc sppsvc
    sc queryex sppsvc
    sc qprivs sppsvc
    sc qsidtype sppsvc
    sc sdshow sppsvc

    post the responses in your reply

    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer


  6. Posts : 6
    Windows 7 Enterprise 64 bit
    Thread Starter
       #6

    opened up an elevated cmd window
    entered the first line, hit enter and received the following message:
    The Service Name is Invalid
    More help is available by typing NET HELPMSG 2185
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    OK - that's what I expected, then......
    You may also need to check System Restore's main service - use

    SC QC VSS


    to fix the SPPSVC....

    Highlight ALL the text (including the blank lines) in the code box


    Code:
    sc create sppsvc binPath= %SystemRoot%\System32\sppsvc.exe DisplayName= "Software Protection" depend= Rpcss start= delayed-auto obj= "NT AUTHORITY\NetworkService" password= ""
    
    sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege
    
    sc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
    
    sc sidtype sppsvc UNRESTRICTED




    Open an Elevated Command Prompt window - click on the Start button, and in the Search box, type CMD. wait for the system to find the one file, then right-click on that and select Run as Administrator. Accept the UAC prompt if you get one

    Right-click on the C:\ icon (top left of the window) and select Edit... >Paste

    You should get Success responses after each line of code

    when complete, reboot


    test the outcome (MGADiag should now report properly on the state of the license)

      My Computer


  8. Posts : 6
    Windows 7 Enterprise 64 bit
    Thread Starter
       #8

    looks like that worked
    message in the bottom right hand corner is gone
    windows shows activated
    Reran MGADiag

    Code:
     
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
    Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
    Windows Product ID: 00392-918-5000002-85314
    Windows Product ID Type: 1
    Windows License Type: KMS Client
    Windows OS version: 6.1.7601.2.00010100.1.0.004
    ID: {24BC3195-C044-40E4-9AFE-04DCB2F39C89}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Enterprise
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{24BC3195-C044-40E4-9AFE-04DCB2F39C89}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85314</PID><PIDType>1</PIDType><SID>S-1-5-21-63291591-3828669782-3374190261</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq 8200 Elite USDT PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>J01 v02.15</Version><SMBIOSVersion major="2" minor="7"/><Date>20111110000000.000000+000</Date></BIOS><HWID>19EE3B07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, Enterprise edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
    Activation ID: ae2ee509-1b34-41c0-acb7-6d4650168915
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00392-00170-918-500000-03-1033-7600.0000-0112012
    Installation ID: 006433684020289550944274875444565701524203081485456951
    Partial Product Key: HVTHH
    License Status: Licensed
    Volume activation expiration: 259200 minute(s) (180 day(s))
    Remaining Windows rearm count: 1
    Trusted time: 8/24/2012 12:48:20 AM
    Key Management Service client information
        Client Machine ID (CMID): 3761319b-424c-4c61-8a63-920aeca76c7a
        KMS machine name from DNS: lvkms01.lv.wynnresorts.com:1688
        KMS machine extended PID: 55041-00168-313-831126-03-1033-7601.0000-2852011
        Activation interval: 120 minutes
        Renewal interval: 10080 minutes
        KMS host caching is enabled
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:19:2012 18:36
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070424
    HealthStatus Bitmask Output:
    
    HWID Data-->
    HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEA6GFYD+wJls6c9cS0oPvOPC5z
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-BPC
      FACP   HPQOEM  SLIC-BPC
      HPET   HPQOEM  SLIC-BPC
      MCFG   HPQOEM  SLIC-BPC
      SSDT   AMICPU  PROC
      ASF!   INTEL    HCG
      SSDT   AMICPU  PROC
      SLIC   HPQOEM  SLIC-BPC
      TCPA   APTIO4  NAPAASF
    Thank you so much,
    if you ever come out to Las Vegas, I owe you a beer
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    If only.... Can't afford the air fare - although I do have a friend I could stay with out there :)


    Glad it worked for you - please run the SC QC VSS as I have seen cases where that too has been 'helpfully' removed at the same time as the SPPSVC.
      My Computer


  10. Posts : 6
    Windows 7 Enterprise 64 bit
    Thread Starter
       #10

    tried running the sc qc vss
    get message :
    [SC] OpenService FAILED 1060:
    The specified service does not exist as an installed service
      My Computer


 
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