Can't Install Windows Updates

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  1. Posts : 2,588
    Microsoft Windows 8.1 Pro 64-bit
       #11
      My Computer


  2. Posts : 31
    Windows 7 Ultimate x64
    Thread Starter
       #12

    DustSailor said:
    raw157 said:
    Alright,
    I went back to do windows updates. They all downloaded fine, but when it went to install, I got "Windows installer has stopped working."
    Files that help describe the problem:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_MsiExec.exe_d0c9dee84e43720d1fd12168d8eb1c f2e57f34_cab_1103a6d9\WERA62E.tmp.appcompat.txt
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_MsiExec.exe_d0c9dee84e43720d1fd12168d8eb1c f2e57f34_cab_1103a6d9\WERA62F.tmp.WERInternalMetadata.xml
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_MsiExec.exe_d0c9dee84e43720d1fd12168d8eb1c f2e57f34_cab_1103a6d9\WERA6CD.tmp.mdmp
    did it give you an error code? did the files that descibe the problem link to the files, so that you can read more about it?
    They did not directly link to them, but I could go in and see if there is anything in them of use. And no, no error code.
      My Computer


  3. Posts : 31
    Windows 7 Ultimate x64
    Thread Starter
       #13

    DustSailor said:
    I think the repeatedly failed portion would apply. I'll give it a shot.
      My Computer


  4. Posts : 2,588
    Microsoft Windows 8.1 Pro 64-bit
       #14

    ^ for the failed, you would just be attempting to get help, as here. I was meaning the successful part, because it seemed like it had succeeded in the end (but is still having trouble)

    The reason I recommended a repair install or clean install is because it sounds like you have some kind of file corruption.

    You could also try a sfc scan, but other than that, it is probably going to have to be a start from scratch situation
    SFC /SCANNOW Command - System File Checker
      My Computer


  5. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #15

    Just a though: 3rd party firewall or anti virus might cause this problem. Also check and see how much hard drive space you have left to use.
      My Computer


  6. Posts : 2,588
    Microsoft Windows 8.1 Pro 64-bit
       #16

    ^ yes, what antivirus do you have raw? And if you have a 3rd party firewall, what?
      My Computer


  7. Posts : 31
    Windows 7 Ultimate x64
    Thread Starter
       #17

    Currently just MS Security and Windows Firewall.
    I have over 800 GB free on my C drive.
      My Computer


  8. Posts : 2,588
    Microsoft Windows 8.1 Pro 64-bit
       #18

    Then it is looking like a repair install or clean install. did you do the sfc scan? You might consider waiting for someone else with more intimate knowledge on specific errors, but it is honestly looking like a simple bad installation
      My Computer


  9. Posts : 31
    Windows 7 Ultimate x64
    Thread Starter
       #19

    I will be running the scan here shortly.
    If I leave my computer and return, will the scan give me any issues when I return? I have to go to work in about an hour and won't be back till tomorrow.

    Edit:
    Started the scan, and got to 41% before "Windows Reosurce Protection could not perform the requested operation."
      My Computer


  10. Posts : 2,588
    Microsoft Windows 8.1 Pro 64-bit
       #20

    No, if you are confident in the cooling capability (or sleep mode) of your computer
      My Computer


 
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