Can't Install Windows Updates

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  1. raw157
    Posts : 31
    Windows 7 Ultimate x64
       New #1

    Can't Install Windows Updates


    Hey folks,
    Let me give a quick over view of what has been happening to me the past few days.
    Seemingly out of the blue my computer kept blue screening. I ran memtest for a while and got no errors. I pulled out my MoBo, reseated my GPU, CPU and RAM sticks. I got it all back up and running and would randomly get blue screens.

    For a while my HDD had been making some odd noises on start up, so I decided to replace my HDD. This seems to have fixed the BSoD problem. However, I new problem has started up.

    I went to do a fresh install on my new drive (WD 1 TB Green), installed Win7x64 without any problems. Now, when ever I go to do windows updates, it stats to install them but will get to any random number and stop. The download line still has its animation and the window itself isn't frozen.

    I have did some Google searches and cam across Microsoft Fix It. I ran that, but it has not seemed to fix anything.

    I'm at the end of my rope here, so I come to you for help.

    Thanks in advance for any responses.
    -Raw
      My Computer
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  3. DustSailor
    Posts : 2,588
    Microsoft Windows 8.1 Pro 64-bit
       New #2

    Hello raw, and welcome to sevenforums.

    Download option 3 here and run it: Windows Update - Reset

    If that doesn't work, consider a repair install, or a clean install.
    Repair Install
    Clean Install Windows 7
      My Computer
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  4. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #3

    Following Dustys post you might want to do what this link asks you to before you go for a clean or repair install:
    What is the System Update Readiness Tool?
      My Computer
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  6. raw157
    Posts : 31
    Windows 7 Ultimate x64
    Thread Starter
       New #4

    Downloading the readiness tool now. I ran the bat file as well. Figured might as well get both things done just to be on the safe side.
    Thanks for the quick replies and I'll post back here when I get an update.
      My Computer
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  7. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #5

    Await the result.

    In case I'm not around, I hope my friend Dusty will back me up :)
      My Computer
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  8. DustSailor
    Posts : 2,588
    Microsoft Windows 8.1 Pro 64-bit
       New #6

    koolkat77 said:
    Await the result.

    In case I'm not around, I hope my friend Dusty will back me up :)
    Of course. For you, anything.

    I notice your link to system update readiness tool is to the Indian site? It is the exact same thing, but the headings at the top are in English - What is the System Update Readiness Tool?

    Only difference is instead of windows.microsoft.com/is-IS/, it is windows.microsoft.com/en-US/.

    But they both do the same thing so it wouldn't matter which you use. Every country will have a different location webpage based on where you are: Worldwide sites - Microsoft Windows

    That is an excellent tool, you're spot-on, Yussi. Hopefully it helps with the problem, because it should apply to the exact issues he is having.
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  10. raw157
    Posts : 31
    Windows 7 Ultimate x64
    Thread Starter
       New #7

    Alright,
    I went back to do windows updates. They all downloaded fine, but when it went to install, I got "Windows installer has stopped working."
    Files that help describe the problem:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_MsiExec.exe_d0c9dee84e43720d1fd12168d8eb1c f2e57f34_cab_1103a6d9\WERA62E.tmp.appcompat.txt
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_MsiExec.exe_d0c9dee84e43720d1fd12168d8eb1c f2e57f34_cab_1103a6d9\WERA62F.tmp.WERInternalMetadata.xml
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_MsiExec.exe_d0c9dee84e43720d1fd12168d8eb1c f2e57f34_cab_1103a6d9\WERA6CD.tmp.mdmp

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
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  11. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #8

    Reboot, try installing few at a time. Like 3 or 4 updates together.
      My Computer
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  12. raw157
    Posts : 31
    Windows 7 Ultimate x64
    Thread Starter
       New #9

    I got a different error this time attempting to download them.
    However, the windows update screen says they were successfully installed....
    Attached Thumbnails Attached Thumbnails Can't Install Windows Updates-capture.png  
      My Computer
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  13. DustSailor
    Posts : 2,588
    Microsoft Windows 8.1 Pro 64-bit
       New #10

    raw157 said:
    Alright,
    I went back to do windows updates. They all downloaded fine, but when it went to install, I got "Windows installer has stopped working."
    Files that help describe the problem:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_MsiExec.exe_d0c9dee84e43720d1fd12168d8eb1c f2e57f34_cab_1103a6d9\WERA62E.tmp.appcompat.txt
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_MsiExec.exe_d0c9dee84e43720d1fd12168d8eb1c f2e57f34_cab_1103a6d9\WERA62F.tmp.WERInternalMetadata.xml
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_MsiExec.exe_d0c9dee84e43720d1fd12168d8eb1c f2e57f34_cab_1103a6d9\WERA6CD.tmp.mdmp
    did it give you an error code? did the files that descibe the problem link to the files, so that you can read more about it?
      My Computer
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