Failure to install a bunch of updates

Mister Fox · 31 Aug 2012

I have been trying to install a bunch of windows updates, but every time I try it gets to 15% configured, then fails. It shuts down and restarts my computer and gives me a message that the updates failed. I'm not sure what to do here.

Here's a screenshot to show the updates that aren't working.

(If you can't see it, right click the "broken link" symbol and click "open image in new tab/window")

NoelDP · 31 Aug 2012

We need to know the actual failure message - right-click on some of the updates, and click View Details - post the error number quoted there.

bondimedical3 · 31 Aug 2012

I get the same problem. The error code is 80071A90

NoelDP · 31 Aug 2012

@bondimedical3
We have no idea what the original posters problems are yet - please start a NEW thread of your own, and give details.
Also please fill in more details of your system specification.

Mister Fox · 31 Aug 2012

The error code is 800719A90

NoelDP · 31 Aug 2012

Please check that - it's not a valid code.
On the basis that the code is probably 80071A90 it seems that you have teh same problem as bondimedical3 - but he should still create his own thread to avoid confusion.

First, try the fixit here.... Windows Update error 80071A90

Mister Fox · 01 Sep 2012

Yeah, the code is 80071A90.

I ran the fixit and it didn't do anything- it still gets to 15% when I turn on my computer and then said "failed to configure updates"

NoelDP · 01 Sep 2012

I assume you've already tried the MATS automated fixit, so we'll go to the CheckSUR tool next.

Please download and run the CheckSUR tool from http://support.microsoft.com/kb/947821 (make sure you get teh right version!)

then zip the CheckSUR.log and attach it to your reply so I can take a look.

The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and will exit silently - it may appear to freeze for most of that time, but be patient.

TokiHacker · 01 Sep 2012

Mister Fox said:

Yeah, the code is 80071A90.

I ran the fixit and it didn't do anything- it still gets to 15% when I turn on my computer and then said "failed to configure updates"

You might want to verify the hdd is not failed.

Mister Fox · 02 Sep 2012

TokiHacker said:

You might want to verify the hdd is not failed.

How would I check this?