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Windows 7: Win 7 SP1 update (KB976932) won't install Error 0x800f0826

03 Sep 2012   #1

Windows 7 Home Premium 32 BIT OS
Win 7 SP1 update (KB976932) won't install Error 0x800f0826

I have tried to install to SP1 in multiple ways, too many to list but am willing to try them all again. After reboot it gets to about 7%then says "sailure configuring service pack ... reverting changes". I have also tried installing the system update readiness tool but it returns with the same error 0x800f0826 Access is denied.

I recently got this laptop from my brother, no install recovery discs. Since it was his computer, i changed the account name and password. I am the only account on the computer and set to administrator. I think what happenned is when i changed from the old account name to the new account name it didnt update all the credentials so now it won't update. Avg won't turn on after i disabled italso bc it says i have insufficient user rights. PLEASE HELP!

Also in Action center won't check for updates error 80070005 (see attached)

Attached Thumbnails
Win 7 SP1 update (KB976932) won't install Error 0x800f0826-untitled.jpg  
My System SpecsSystem Spec
03 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Your best bet would be to reinstall.
It's impossible to know what your brother may have done to the system, and what may be installed without your knowledge.
I would NEVER use a second-hand machine without a full reformat/reinstall no matter who it came from.

Faiing that, create a new administrator user account for yourself, and see if the problem exists there. If not, transfer your data to that account, and then delete the existing one.
My System SpecsSystem Spec
04 Sep 2012   #3

Windows 7 Home Premium 32 BIT OS
still no SP1

I am trying to avoid having to buy a new windows 7 OEM and reinstall, I figured its just a windows problem that could be fixed. I tried creating a new account as adminstrator under me, deleting the old admin account and installing, but again same error as seen in image below. Anyone want to help me solve this problem so i can get SP1 installed. I did go into msconfig.exe and enable avg to load at startup so thats fixed now.

I just want SP1, thats all, no reinstall.

Attached Images
Win 7 SP1 update (KB976932) won't install Error 0x800f0826-untitled.jpg 
My System SpecsSystem Spec

04 Sep 2012   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

There is no need to purchase a new license or disk.
what make/model of machine is it?

Just in case, please post an MGADiag report....

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
My System SpecsSystem Spec
04 Sep 2012   #5

Windows 7 Home Premium 32 BIT OS
Specs and MGA Diag report

Here are specs

System Manufacturer/Model Number
Toshiba Satellite L455D
OS Windows 7 Home Premium 32 BIT OS

but in case you didnt know you can check out anyones specs in the thread by using the dropdown as seen in the attached image

Here is the MGA Diag report

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
Windows Product ID: 00359-OEM-8992687-00057
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {9164A7CF-8FC2-439C-9AD0-538602EED289}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7600.win7_gdr.110408-1633
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered,
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9164A7CF-8FC2-439C-9AD0-538602EED289}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-379215717-3039068320-918039395</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L455D</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20091117000000.000000+000</Date></BIOS><HWID>F7B93607018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version=""/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>98568794DF13F12</Val><Hash>vtjFLM2Da933AiU08yY1ZO9nw0k=</Hash><Pid>81602-905-7925397-68351</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800057-02-1033-7600.0000-2392009
Installation ID: 008264300255187003032793614950921733588760921595697496
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: W8DQG
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 9/4/2012 5:15:27 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:4:2012 12:58
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            PTLTD              APIC  
  FACP            AMD           ANT     
  SRAT            AMD           HAMMER  
  MSCT            OEMID         MSCTTBL 
  HPET            PTLTD         HPETTBL 
  MCFG            PTLTD           MCFG  
  TCPA            TOSCPL                
  SLIC            TOSCPL        TOSCPL00
  SSDT            PTLTD         POWERNOW

Attached Thumbnails
Win 7 SP1 update (KB976932) won't install Error 0x800f0826-untitled.jpg  
My System SpecsSystem Spec
05 Sep 2012   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

I've learned the hard way always to ask, rather than rely on what's in the 'system specs' section
Your machine will have come with a Recovery partition - check your manual (usually accessible in the Start menu)for details of how to access and use it.
My System SpecsSystem Spec

 Win 7 SP1 update (KB976932) won't install Error 0x800f0826

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