Win 7 SP1 update (KB976932) won't install Error 0x800f0826


  1. Posts : 16
    Windows 7 Home Premium 32 BIT OS
       #1

    Win 7 SP1 update (KB976932) won't install Error 0x800f0826


    I have tried to install to SP1 in multiple ways, too many to list but am willing to try them all again. After reboot it gets to about 7%then says "sailure configuring service pack ... reverting changes". I have also tried installing the system update readiness tool but it returns with the same error 0x800f0826 Access is denied.

    I recently got this laptop from my brother, no install recovery discs. Since it was his computer, i changed the account name and password. I am the only account on the computer and set to administrator. I think what happenned is when i changed from the old account name to the new account name it didnt update all the credentials so now it won't update. Avg won't turn on after i disabled italso bc it says i have insufficient user rights. PLEASE HELP!

    Also in Action center won't check for updates error 80070005 (see attached)
    Attached Thumbnails Attached Thumbnails Win 7 SP1 update (KB976932) won't install Error 0x800f0826-untitled.jpg  
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    Your best bet would be to reinstall.
    It's impossible to know what your brother may have done to the system, and what may be installed without your knowledge.
    I would NEVER use a second-hand machine without a full reformat/reinstall no matter who it came from.

    Faiing that, create a new administrator user account for yourself, and see if the problem exists there. If not, transfer your data to that account, and then delete the existing one.
      My Computer


  3. Posts : 16
    Windows 7 Home Premium 32 BIT OS
    Thread Starter
       #3

    still no SP1


    I am trying to avoid having to buy a new windows 7 OEM and reinstall, I figured its just a windows problem that could be fixed. I tried creating a new account as adminstrator under me, deleting the old admin account and installing, but again same error as seen in image below. Anyone want to help me solve this problem so i can get SP1 installed. I did go into msconfig.exe and enable avg to load at startup so thats fixed now.

    I just want SP1, thats all, no reinstall.
    Attached Thumbnails Attached Thumbnails Win 7 SP1 update (KB976932) won't install Error 0x800f0826-untitled.jpg  
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    There is no need to purchase a new license or disk.
    what make/model of machine is it?

    Just in case, please post an MGADiag report....

    Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

    https://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html


    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx
      My Computer


  5. Posts : 16
    Windows 7 Home Premium 32 BIT OS
    Thread Starter
       #5

    Specs and MGA Diag report


    Here are specs

    System Manufacturer/Model Number
    Toshiba Satellite L455D
    OS Windows 7 Home Premium 32 BIT OS

    but in case you didnt know you can check out anyones specs in the thread by using the dropdown as seen in the attached image

    Here is the MGA Diag report

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {9164A7CF-8FC2-439C-9AD0-538602EED289}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft
    
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9164A7CF-8FC2-439C-9AD0-538602EED289}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-379215717-3039068320-918039395</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L455D</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20091117000000.000000+000</Date></BIOS><HWID>F7B93607018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>98568794DF13F12</Val><Hash>vtjFLM2Da933AiU08yY1ZO9nw0k=</Hash><Pid>81602-905-7925397-68351</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800057-02-1033-7600.0000-2392009
    Installation ID: 008264300255187003032793614950921733588760921595697496
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: W8DQG
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 9/4/2012 5:15:27 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:4:2012 12:58
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: NAAAAAIABAABAAEAAAABAAAAAgABAAEAJJSM/PxJdxYQM1T54vsWSBp2luseIO6hSAwOHg==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            AMD           ANT     
      SRAT            AMD           HAMMER  
      MSCT            OEMID         MSCTTBL 
      HPET            PTLTD         HPETTBL 
      MCFG            PTLTD           MCFG  
      TCPA            TOSCPL                
      SLIC            TOSCPL        TOSCPL00
      SSDT            PTLTD         POWERNOW
    Attached Thumbnails Attached Thumbnails Win 7 SP1 update (KB976932) won't install Error 0x800f0826-untitled.jpg  
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    I've learned the hard way always to ask, rather than rely on what's in the 'system specs' section :)
    Your machine will have come with a Recovery partition - check your manual (usually accessible in the Start menu)for details of how to access and use it.
      My Computer


 

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