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Windows 7: Unable to install updates in windows 7 error 800B0100 update KB976932

24 Sep 2012   #1
uliepavone

Windows 7 Home Premium 64bit
 
 
Unable to install updates in windows 7 error 800B0100 update KB976932

I have Windows 7 Home Premium 64 bit, I'm being unable to install the Service Pack 1 for some reason (KB976932). I already tried the System Update Readiness and here's a HUGE log that came up. Please, I'd appreciate any help you guys may give me.


My System SpecsSystem Spec
.
24 Sep 2012   #2
uliepavone

Windows 7 Home Premium 64bit
 
 

I also used the Windows Update Troubleshooter v1.3 by HackSys Team, still not being able to install the updates. I'll appreciate any furher help for this.
My System SpecsSystem Spec
28 Sep 2012   #3
uliepavone

Windows 7 Home Premium 64bit
 
 

Please someone help me!!
My System SpecsSystem Spec
.

29 Sep 2012   #4
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hello uliepavone and welcome to the forums

Here is the contents of the latest run of the System Update Readiness Tool (SURT):

Quote:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 15.0
2012-09-23 22:05

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_1_for_KB2647516~31bf3856ad364e35~amd64~~9.4.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_1_for_KB2647516~31bf3856ad364e35~amd64~~9.4.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2647516_RTM~31bf3856ad364e35~amd64~~9.4.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2647516_RTM~31bf3856ad364e35~amd64~~9.4.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2647516~31bf3856ad364e35~amd64~~9.4.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2647516~31bf3856ad364e35~amd64~~9.4.1.0.cat

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 1139
Found 6 errors
CBS MUM Corrupt Total count: 3
CBS Catalog Corrupt Total count: 3

Unavailable repair files:
servicing\packages\Package_1_for_KB2647516~31bf3856ad364e35~amd64~~9.4.1.0.mum
servicing\packages\Package_1_for_KB2647516~31bf3856ad364e35~amd64~~9.4.1.0.mum
servicing\packages\Package_for_KB2647516_RTM~31bf3856ad364e35~amd64~~9.4.1.0.mum
servicing\packages\Package_for_KB2647516_RTM~31bf3856ad364e35~amd64~~9.4.1.0.mum
servicing\packages\Package_for_KB2647516~31bf3856ad364e35~amd64~~9.4.1.0.mum
servicing\packages\Package_for_KB2647516~31bf3856ad364e35~amd64~~9.4.1.0.mum
servicing\packages\Package_1_for_KB2647516~31bf3856ad364e35~amd64~~9.4.1.0.cat
servicing\packages\Package_1_for_KB2647516~31bf3856ad364e35~amd64~~9.4.1.0.cat
servicing\packages\Package_for_KB2647516_RTM~31bf3856ad364e35~amd64~~9.4.1.0.cat
servicing\packages\Package_for_KB2647516_RTM~31bf3856ad364e35~amd64~~9.4.1.0.cat
servicing\packages\Package_for_KB2647516~31bf3856ad364e35~amd64~~9.4.1.0.cat
servicing\packages\Package_for_KB2647516~31bf3856ad364e35~amd64~~9.4.1.0.cat
Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Please download the attached file, Packs.zip and save this to your Desktop.
  2. Right-click on the file and select Extract All...
  3. Tick the box labelled Show extracted files when complete then click Extract
  4. A window will open showing two folders, Manifests and Packages
  5. Open the Manifests folder and copy the files into the following folder (if there are any files)

    C:\Windows\Temp\CheckSur\Winsxs\Manifests
  6. Open the Packages folder and copy the files into the following folder (if there are any files)

    C:\Windows\Temp\CheckSur\Servicing\Packages
  7. Run the System Update Readiness Tool (SURT) again
  8. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

    C:\Windows\Logs\CBS\CheckSUR.persist.log

You will probably be shown the error code 0x8024200D after performing this fix, if so, please download and install the update from this link. It must be downloaded using Internet Explorer.

Download: Cumulative Security Update for Internet Explorer 9 in Windows 7 x64 Edition (KB2647516) - Microsoft Download Center - Download Details

Tom
My System SpecsSystem Spec
29 Sep 2012   #5
uliepavone

Windows 7 Home Premium 64bit
 
 

Ok, here's the log and error that WU gave me: 800F0818
I also installed the Cumulative Security Update for Internet Explorer 9 in Windows 7 x64 Edition (KB2647516), now, what else should I do?
My System SpecsSystem Spec
29 Sep 2012   #6
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by uliepavone View Post
Ok, here's the log and error that WU gave me: 800F0818
I also installed the Cumulative Security Update for Internet Explorer 9 in Windows 7 x64 Edition (KB2647516), now, what else should I do?
Hello uliepayone,

From your CheckSUR log:

Quote:
Found 3 errors
Fixed 3 errors
Looks good to me! Now all that's left to do is to see if KB976932 will install.

Tom
My System SpecsSystem Spec
29 Sep 2012   #7
uliepavone

Windows 7 Home Premium 64bit
 
 

Well, for some reason, I restarted as the update asked, I still see the Service Pack 1 for download and when I try to install it, it gives me same error code: 0x800f0818.
My System SpecsSystem Spec
29 Sep 2012   #8
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by uliepavone View Post
Well, for some reason, I restarted as the update asked, I still see the Service Pack 1 for download and when I try to install it, it gives me same error code: 0x800f0818.
Could you post the CheckSUR.persist.log please?

Tom
My System SpecsSystem Spec
29 Sep 2012   #9
uliepavone

Windows 7 Home Premium 64bit
 
 

Here it is
My System SpecsSystem Spec
30 Sep 2012   #10
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by uliepavone View Post
Here it is
All sorted :) Did the update install okay?

Tom
My System SpecsSystem Spec
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 Unable to install updates in windows 7 error 800B0100 update KB976932




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