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Windows 7: User Profile Service problem

24 Sep 2012   #1
Pat Naber

Windows 7 Ultimate x 64
User Profile Service problem

When I turned on my other laptop (Sony VGNAR520E) yesterday, a message came up on the screen that a Windows Update was in progress and I should not shut down. I did nothing at all to the computer--just watched while the download progressed. When the download finished and the computer restarted, a screen that was not "mine" appeared, with a minimum number of icons on a black background, and just a few icons on the task bar. Wanting to use one of my programs, I decided to reboot to see if my personal preferences would load. When I restarted, a screen appeared wth the Windows 7 Ultimate background and this message: "The User Profile Services service failed the logon. User profile cannot be loaded." Below that was an "Okay" button. When I click on the OKAY button, the background remains the same, but in the center is my "Pat" avatar, and in the lower right hand corner there is a Shut Down icon. Now when I shut down and/or restart, the word "Welcome" flashes on the screen very briefly, but is immediately replaced by the message about the User Profile Services failure. I have tried many times to restart, but have never again seen the "black" screen, or anything else. Unfortunately, I have failed to back up my files. Is there any way I can fix this problem? Incidentally, I doubt that it matters, but that computer originally had the Vista OS, but two or three years ago, my son-in-law replaced it with Windows 7. I've gotten several Windows updates, but never had any problems until now.

I sure hope you can help me! Thanks for your attention.

My System SpecsSystem Spec
24 Sep 2012   #2

64-bit Windows 10 Pro

Hello Pat, and welcome to Seven Forums.

You could do a system restore at boot using a restore point (if available) dated before this happened to hopefully fix this for you.

If that is not an available option for you, then the tutorial below may be able to help with this error. Be sure to read all of it for all available options and steps.
User Profile Service failed the logon. User profile cannot be loaded.
Hope this helps,
My System SpecsSystem Spec
06 Oct 2012   #3
Pat Naber

Windows 7 Ultimate x 64

Thanks so very, very much! The System Restore worked! I had to try it twice, but it did eventually work and I am REALLY GRATEFUL. Sincerely, Pat Naber
My System SpecsSystem Spec


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